Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
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Review summary
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Reviews shaping this summary
We received our original order on 7/24/26 and the shoes received were the wrong stile. We ordered two pair of the HF Stride – Hands-Free & Ergonomic Barefoot Shoes, one woman and one man, but the shoe... See more
Company replied
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
Company replied
The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
Company replied
Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49k reviews
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Sent my new ones back because they were…
Sent my new ones back because they were to small, said i want a 10 or 10.5. I have not heard from hike what is going on with my order! my order number is 418836 and my name is Jerome Bonneau just want to know when i will get my shoes that I paid for!
29 June 2026
Reply from Hike Footwear
We apologize about the difficulties you’ve experienced with your recent order and the lack of communication regarding your exchange. We completely understand how frustrating and disappointing it must be to return an item and then be left waiting without updates on your replacement.
We're sorry for the inconvenience, uncertainty, and delay this has caused. This is not the experience we want our customers to have, and we truly appreciate your patience while we work to address your concern and provide the assistance you need.
Hike Footwear
Customer Service
my balance is better.
2 August 2026
Unprompted review
Reply from Hike Footwear
We're so happy to hear about your experience! Knowing that you're feeling more confident and comfortable while wearing your Hike shoes means a great deal to us.
Thank you for taking the time to share your feedback. We truly appreciate your support and are grateful to have you as part of the Hike community.
Hike Footwear
Customer Service
The shoes are far too small and don't…
The shoes are far too small and don't fit, I would say they are at least two sizes too small
18 April 2026
Reply from Hike Footwear
We're sorry that the shoes were far too small and did not fit as expected and we genuinely mean every word of that. Receiving an item that is significantly different in size is completely unacceptable and you deserved so much better from us. We take full responsibility for that.
Your feedback is incredibly valuable and we are actively working to improve our sizing accuracy and overall customer experience for all our customers.
Thank you so much for your patience and for giving us the opportunity to do better. We are here for you!
Hike Footwear
Customer Service
Shoes I received were 2 sizes too small
The shoes I received were 2 sizes too small. Once removed from the package I could visually see these just needed to be returned. I went through "their" return process to send the shoes back. I never heard anything from them, so I went of the website to look for a way to email, which I did. Someone replied back to me that I would receive an email from the support team in 2 to 3 days. That never happened, so I sent another email.
They have the worst customer service I have ever encountered. I wasted well over $100, and never received a refund, or an answer from them.
I also didn't like the quality of the shoe. It was flimsy and it looked like it offered no support.
VERY very unhappy with this company.
20 May 2026
Unprompted review
Reply from Hike Footwear
Apologies for everything you have experienced and we truly mean every word of that. Receiving the wrong size facing difficulties with the return process never receiving a refund or a response and being disappointed with the quality is completely unacceptable. You did everything right and we failed you at every single step. We are deeply ashamed of that.
Please reach out to us at info@hike-footwear.com again and we will personally make your case our absolute top priority right away. You deserve so much better and we are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
I got my shoes and they are so…
I got my shoes and they are so comfortable! I've been wearing them the last few days, and I'm really impressed. I'm planning to order another pair, so I can switch them out.
30 July 2026
Unprompted review
Reply from Hike Footwear
We're delighted to hear that you're loving your new Hike shoes! It's wonderful to know they've made such a great first impression and have been comfortable from your very first wears.
Knowing that you're already planning to order another pair is one of the greatest compliments we could receive. We truly appreciate your trust and support, and we look forward to keeping you comfortable with every step.
Hike Footwear
Customer Service
I love the shoes I ordered from you
I love the shoes I ordered from you - well, actually, I ordered 2 pair. So comfy, they are my "go to" shoes.
6 August 2025
Reply from Hike Footwear
Thank you so much for your wonderful feedback! We're thrilled to hear that you loved your Hike shoes so much that you ordered two pairs.
Knowing they've become your go-to shoes is one of the greatest compliments we could receive. We truly appreciate your support and are delighted to be part of your everyday comfort.
Hike Footwear
Customer Service
Poor Customer Service
I have contacted customer service in multiple ways and have yet to get a reply.
3 August 2026
Unprompted review
Reply from Hike Footwear
We apologize for the inconvenience you may have experienced with our service. We understand how important it is to receive timely support, and we truly regret any delays or difficulties you may have encountered while trying to get assistance.
Our customer service team has carefully reviewed your concern and is actively working to provide a resolution. Please check your inbox for our response, as we are committed to addressing your issue as quickly and smoothly as possible.
Thank you for your patience, understanding, and for giving us the opportunity to assist you.
Hike Footwear
Customer Service
Shoes are comfortable
Shoes are comfortable and seem to be well made I like the wide toe box -lets you feel what you’re stepping on
So you feel more stability
3 August 2026
Unprompted review
Reply from Hike Footwear
We're so happy to hear that you're enjoying your Hike shoes! It's wonderful to know that you're finding them both comfortable and well made.
It's great to hear that the wide toe box and natural feel have made such a positive difference in your walking experience and helped you feel more stable with every step. We truly appreciate you taking the time to share your thoughts.
Hike Footwear
Customer Service
Once I ordered my shoes
Once I ordered my shoes, the communication about my order was great. I've worn the shoes periodically for a week now. I love the room in the toe box! My strength trainer asked about them. I have yet to do a long walk in them, but I am pleased with their comfort. Very lightweight.
29 July 2026
Unprompted review
Reply from Hike Footwear
We're so pleased to hear that your experience has been a positive one from start to finish! Knowing that you felt well informed throughout your order and are already enjoying the comfort of your Hike shoes means a lot to us.
We're especially happy that the roomy toe box and lightweight design have made such a great first impression. We hope they continue to provide the comfort you're looking for on all of your future walks.
Thank you for sharing your experience and for choosing Hike Footwear.
Hike Footwear
Customer Service
Reply from Hike Footwear
We're so glad you gave Hike a try based on your friend's recommendation! It means so much to hear that you loved them enough to purchase two different pairs.
Thank you for your wonderful support and for sharing your experience. We're thrilled to have you as part of the Hike community and hope you continue to enjoy every step.
Hike Footwear
Customer Service
I would like to return my order no
I would like to return my order no. 2497619. Have ask twice for your return instuctions and noone has sent them to me. One reason is the shoes have shoe strings and hard for me to tie them. Another reason, had not helped my feet to feel better.
26 July 2026
Unprompted review
Reply from Hike Footwear
We regret about the difficulties you’ve experienced with your order and the delay in receiving your return instructions. We completely understand how frustrating and disappointing it can be when your footwear does not meet your expectations, especially when comfort and ease of use are so important.
We sincerely apologize for the inconvenience and stress this situation has caused. Your experience matters to us, and we truly appreciate you taking the time to share your feedback. Please know that your concerns are important, and we are continuously working to improve both our products and customer support to better serve you.
Hike Footwear
Customer Service
I wear my shoes daily with minimal foot…
I wear my shoes daily with minimal foot pain. They do not look like formal shoes, but I don’t care. I have had my foot slide off of my car’s foot pedals.
31 July 2026
Unprompted review
Reply from Hike Footwear
We’re glad that our shoes are helping provide comfort and relief during your daily wear! We truly appreciate you taking the time to share your experience, including your feedback about using the shoes with foot pedals.
Your insights are incredibly valuable and help us better understand our customers’ needs as we continue working to improve our designs and overall experience.
Hike Footwear
Customer Service
Extremely comfortable shoes.
6 February 2026
Reply from Hike Footwear
Thank you so much for the time to share feedback. Hearing that your Hike shoes are extremely comfortable means absolutely everything to our entire team!
That is exactly what we work so hard for every single day and knowing that we delivered that for you is the greatest reward we could ever ask for. Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Enjoy every single comfortable step!
Hike Footwear
Customer Service
Want everything in a shoe? Buy these!
I love the colors that go well with my outfits; I've had several compliments on their cuteness; I love the comfortable shoes; I love not falling; I love the wide toes; I love the much less neuropathy.
Friendly, helpful, and knowledgeable customer service; ordering relatively easy; customer communication is relatively easy.
Summer and winter styles.
26 September 2025
Reply from Hike Footwear
Thank you so much for your feedback with us. Hearing that you love your shoes that they complement your outfits provide comfort and help with your neuropathy means absolutely everything to our entire team!
Knowing that our shoes are making such a meaningful and positive difference in your daily life is exactly why we do what we do every single day. And hearing that you find our customer service friendly and helpful on top of that truly warms our hearts!
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family.
Hike Footwear
Customer Service
The experience of buying the shoes was…
The experience of buying the shoes was painless. I have had my shoes for a week and I’m so happy with them. My toes would always be hurting. I was limping by the end of the day. I have had zero pain. I’m on cloud nine!
24 July 2026
Unprompted review
Reply from Hike Footwear
We're delighted that your buying experience was smooth and that you're so happy with your Hike shoes! Knowing that you've found greater comfort and relief from the pain you were experiencing truly means the world to our entire team.
We're so grateful that your new shoes have made such a positive difference and that you're enjoying every step. Thank you for taking the time to share your wonderful experience with us. Your kind words and support are truly appreciated!
Hike Footwear
Customer Service
Mostly fine.
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipping. I thought that was fair. So I got the next size up, and it fit just fine. The shoe itself is constructed very well. Excellent support. And yes you can slide your feet in quite easily.
The only complaint I have is that the material they make the uppers out of does not allow your feet to breathe. Unless you wear socks, your bare feet soon get sweaty or clammy. I guess I'm spoiled because my other pair of barefoot shoes from a different maker does not have that problem.
Nevertheless, a good shoe.
28 June 2026
Reply from Hike Footwear
Thank you for your detailed feedback! We're glad that the return process was manageable and that the larger size fits well, providing excellent support. We also appreciate you acknowledging the good construction of the shoe.
We understand your concern regarding the breathability of the upper material and how it compares to other barefoot shoes you own. Your experience with bare feet becoming sweaty is valuable information for us. We are always looking for ways to improve our products, and your comments will be taken into consideration.
Hike Footwear
Customer Service
Terrible customer service ..
Terrible customer service ... no response to emails or FB texts exposing this fake sites service dept .. non existent !! There is NO phone # to talk to any one and the responses on texts are AI generated i am certain...
shoes did not fit ... tried to return > haha good luck with at service ... lots of other one star or minus reviews on the web site if you look ....i gave up and have put it in the hands of my CC company who will dispute this charge .// i suggest others do the same
31 July 2026
Unprompted review
Reply from Hike Footwear
We apologize for the experience you’ve had with your shoe order and our customer service. It's disappointing to receive shoes that do not fit properly and then face additional challenges while trying to get the issue resolved.
We are truly sorry for the delays in communication and for making you feel that your concerns were not being properly heard or supported. Providing helpful and genuine assistance to our customers is extremely important to us, and we regret that we fell short of that expectation in your experience.
Your feedback is incredibly valuable, and we are taking it seriously as we continue working to improve our communication, response times, and overall customer support process.
Hike Footwear
Customer Service
Shoes run small and don't align with US size standards
Shoes are too small and I want to return them. I cannot find the order number from my original order so that I can return them.
30 July 2026
Unprompted review
Reply from Hike Footwear
We understand how frustrating it is when you are trying to resolve an issue and cannot find the necessary information. You deserved a smooth and straightforward process from the very beginning and we are deeply sorry for the added stress.
Please reach out to us at info@hike-footwear.com and we will locate your order and get your return process started right away. You do not need your order number as we can find it for you.
Thank you so much for your patience and for giving us the opportunity to make this right. We are here for you!
Hike Footwear
Customer Service
Order and Replacement Issues
We received our original order on 7/24/26 and the shoes received were the wrong stile. We ordered two pair of the HF Stride – Hands-Free & Ergonomic Barefoot Shoes, one woman and one man, but the shoes received were lace-up instead of hands-free. I have been working with Emily in customer service and it looked like we were going get to replace both pairs of shoes; however, when I tried to use the replacement process as described by Emily, the system would only allow me to replace one pair. I'm still working with Emily and hopefully we can get this resolved.
24 July 2026
Unprompted review
Reply from Hike Footwear
Apologies for the mix-up with your order and the frustration you’ve experienced throughout the replacement process. We completely understand how disappointing and inconvenient it must be to receive the wrong style of shoes and then encounter limitations while trying to get both pairs corrected.
We appreciate your patience and understanding as we work through this with you. Please know that we are taking your concerns seriously and are committed to finding the best possible resolution for both pairs.
Hike Footwear
Customer Service
I have been trying to contact you to…
I have been trying to contact you to make a return and refund for the tennis I bought. They do not fit! PLEASE CONTACT ME
25 July 2026
Unprompted review
Reply from Hike Footwear
We are so sorry that your shoes do not fit and that you have been struggling to reach us and we genuinely mean every word of that. You deserved a prompt and proper response from the very beginning and we failed to provide that. We take full responsibility for that.
Please reach out to us at info@hike-footwear.com with your order details and we will personally step in and get your return and refund process started as a top priority right away. No more waiting and no more being left without answers. We are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
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