Love the shoes, but I inadvertently ordered the wrong size on my first pair. Not sure this has been resolved because I emailed a request to exchange for a larger size. Then I sent a second email for... See more
Company replied
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Review summary
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Reviews shaping this summary
We received our original order on 7/24/26 and the shoes received were the wrong stile. We ordered two pair of the HF Stride – Hands-Free & Ergonomic Barefoot Shoes, one woman and one man, but the shoe... See more
Company replied
The return process is a bit cumbersome but doable. My shoes needed to be returned for a larger size so they told me to keep that pair and they would ship me another one if I would pay for the shipp... See more
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The shoes took a while to arrive but I was kept well informed of the shipping progress. I purchased the elastic lace ones to wear as indoor shoes and they are very comfortable but as the heels are so... See more
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Company details
About Hike Footwear
Written by the company
About Hike Footwear
At Hike, we prioritize a healthier foot environment. Our footwear stimulates the natural alignment of your feet, preventing and reducing foot pain and deformities. When you choose Hike, you're making a lifelong commitment to the well-being of your feet!
Our Goal
Our mission is simple–it is to alleviate foot pain and improve foot health for our customers through carefully designed and supportive footwear for every season, prioritising the natural alignment of the feet, quality, comfort, and sustainability in every step.
Contact info
United States
- info@hike-footwear.com
- hike-footwear.com
3.5
Average
49k reviews
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I usually wear a size 12 mens
I usually wear a size 12 mens, however, my first and second toe hit the top of the shoe. I probably need a 12.5 for them to fit comfortably.
5 August 2026
Unprompted review
Reply from Hike Footwear
Thank you for taking the time to share your feedback with us. We're sorry to hear that the size 12 did not provide the comfortable fit you were expecting, especially with your toes touching the front of the shoe. We completely understand how frustrating and disappointing it can be when a pair of shoes does not fit comfortably.
Proper fit is incredibly important, and we sincerely appreciate you bringing this to our attention. Your feedback is valuable to us and helps us continue improving our sizing guidance and overall customer experience.
Hike Footwear
Customer Service
Scam with no customer support
My elderly mother ordered two pairs of shoes from their website.
The shoes that arrived were thin, cheaply made fabric glued to foam soles. She paid $150 for shoes that wouldn't pass quality controls at the good will.
We followed their return instructions and they responded telling her she could change sizes for $10.
The website clearly states you can return after emailing them for ANY reason. We emailed again with no response and will be disputing the charge with her card company.
In summary, terrible product with worse customer support.
4 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for the frustrating experience you and your mother have been through. We completely understand how disappointing it is to pay for shoes that did not meet expectations and then face additional challenges while trying to resolve the issue through our return process.
We take full responsibility for falling short and sincerely apologize for the inconvenience and disappointment this has caused your mother. She deserved a much better experience from us.
Please reach out to us at info@hike-footwear.com and we'll work out a proper resolution as quickly as possible.
Hike Footwear
Customer Service
The shipping took a bit but the fit was…
The shipping took a bit but the fit was good, I think I should have ordered 1?size bigger than my normal size! My toe is all the way at the end, so I would like a little more space. But I’ll know for next time. Love all the color choices.
4 August 2026
Unprompted review
Reply from Hike Footwear
We appreciate you taking the time to share your feedback with us. We’re happy to hear that you’re enjoying the color options and that the overall fit is working well for you.
We understand your desire for a little more room in the toe area and appreciate you sharing your thoughts. Your feedback is incredibly valuable and will be shared with our team as we continue working to improve our designs and sizing options.
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you for the wonderful feedback. Hearing that your shoes fit great and are comfortable for walking means absolutely everything to our entire team!
A perfect fit and all day walking comfort are exactly what we design every single pair for and knowing that we delivered that for you is truly the greatest reward we could ever ask for.
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Enjoy every single comfortable step!
Hike Footwear
Customer Service
So far new sneakers are very comfortable
So far new sneakers are very comfortable, look good and my feet have plenty of room. So far, so good.
31 July 2026
Unprompted review
Reply from Hike Footwear
We’re glad that your new sneakers are comfortable, stylish, and provide the roomy fit your feet need! It’s wonderful to know that they’re meeting your expectations and bringing you a great wearing experience.
Thank you so much for taking the time to share your positive feedback with us. Your kind words and support mean a lot to our team.
Hike Footwear
Customer Service
The shoes are very comfortable.
1 July 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share such wonderful feedback with us. Hearing that you find our shoes very comfortable and that they are providing you with such a positive experience means absolutely everything to our entire team!
Comfort is truly at the heart of everything we do, and knowing that we are delivering that for you every single day is the greatest reward we could ever ask for.
Thank you so much for your amazing support and for choosing our footwear. We are so proud and grateful to have you as such a valued and cherished part of the Hike family. Here is to many more comfortable and happy steps ahead!
Hike Footwear
Customer Service
Extremely disappointed and I’ve…
Extremely disappointed and I’ve received no response or contact from hike since I made them aware that they sent me a woman’s shoe size
23 July 2026
Unprompted review
Reply from Hike Footwear
We apologize for the disappointment you’ve experienced after receiving the incorrect shoe size and not receiving the support you needed from our team. We know how disappointing it must be to receive an order that is not right and then struggle to get timely assistance to resolve the issue.
We regret the inconvenience and stress this has caused. Your feedback is extremely important to us, and we appreciate you sharing your experience as we continue working to improve our communication, processes, and customer support.
Hike Footwear
Customer Service
I have sent 6 emails and not one person…
I have sent 6 emails and not one person has responded to tell me how I exchanged for another size
4 August 2026
Unprompted review
Reply from Hike Footwear
We are sorry for this, and we truly mean every word of that. Sending six emails about a simple size exchange and receiving absolutely no response is completely unacceptable. You deserved a prompt and proper response from the very first email and we failed you entirely. We take full responsibility for that.
Please reach out to us at info@hike-footwear.com and we will step in and get your exchange sorted out as a top priority right away. No more unanswered emails and no more being left without answers. We are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
Poor customer service
Poor customer service. My shoes are too small. I have sent 2 emails. No one will respond. Because of this I would just like to return them. Very poor customer service is a turn off.
Customer service has replied back to me.
Thank you.
3 August 2026
Unprompted review
Reply from Hike Footwear
We apologize for your experience with the shoe sizing and the lack of response to your emails. We completely understand how upsetting it must be to reach out for assistance and not receive the timely support you needed while trying to resolve the issue.
We regret that our customer service left you feeling this way. This is not the level of care and support we want to provide, and we appreciate you sharing your feedback with us. Your concerns are important, and we are committed to improving our communication and support processes to better serve our customers.
Hike Footwear
Customer Service
The shoes were comfortable from the start
The shoes are wonderful, but they are a bit expensive for someone who is on a fixed income!
Also, the length of shipping time is very long and the amount of email correspondence is annoying!
30 July 2026
Unprompted review
Reply from Hike Footwear
We understand how important clear information, timely updates, and a smooth process are, and we deeply regret that we fell short of your expectations.
We are grateful that you love your Hike shoes, and we truly appreciate your support despite the challenges you experienced. Your feedback is incredibly valuable, and we are taking it seriously as we continue improving our processes, communication, and overall customer experience.
Thank you again for giving us the opportunity to do better.
Hike Footwear
Customer Service
The shoes are great they have helped…
The shoes are great they have helped with my balance and the numbs is not as bad.
4 August 2026
Unprompted review
Reply from Hike Footwear
It’s fantastic to hear that our shoes have made such a positive difference in your comfort and balance! We’re truly grateful to know that they’ve helped improve your overall experience and daily routine.
Thank you so much for taking the time to share your story with us. Your kind words and feedback mean a lot to our entire team, and we’re so happy to be part of your journey's more comfortable steps.
Hike Footwear
Customer Service
Appalling customer service
Appalling customer service. Advertising suggests trainers can be returned easily once purchased.
I have returned my item to America, at my own cost, even though the item was dispatched from a London address.
To add insult to injury no one replied to any of the emails I have sent requesting the refund and acknowledgment of the returned items.
It’s very frustrating, I will never buy from this company as they charge a high price for poor quality shoes, then do not respond to requests for a refund that is rightfully mine
I find this mostly American companies, they ignore customers and refuse to act on anything in a timely manner
Do not trust this company. Stressful experience to communicate with them
4 August 2026
Unprompted review
Reply from Hike Footwear
Apologies for everything you have been through and we mean every word of that. Returning your item at your own cost when it was dispatched from a London address and then receiving absolutely no response to your refund requests is completely unacceptable. You did everything right and we failed you entirely.
Please contact us at info@hike-footwear.com with your order details and proof of return and we will make your concern our absolute top priority right away. We are fully committed to making this right for you immediately.
Hike Footwear
Customer Service
I love the shoes
I love the shoes! Easy to slip on and comfortable. I love the large toe space and the flat feel….almost like wearing house shoes!
29 June 2026
Reply from Hike Footwear
It’s wonderful to know that they’re easy to slip on and providing the comfort you were looking for. We’re especially glad that you’re enjoying the roomy toe space and the lightweight, relaxed feel.
Thank you so much for taking the time to share your positive experience with us. Your feedback means a lot to our team, and we’re grateful to be part of your everyday comfort.
Hike Footwear
Customer Service
Love Hike footwear
Love Hike footwear! Especially the washable feature. I have several pairs and they when one is in the wash, I pull out another pair. Now, please make a flat dressy shoe I can wear to church, a wedding, or a night on the town!
15 December 2025
Reply from Hike Footwear
We’re happy to hear how much you love your Hike footwear and that the washable feature has been a great benefit for you! It’s wonderful to know that having multiple pairs helps keep you comfortable and supported.
We truly appreciate your suggestion for a flat, dressier shoe and will be sure to share your feedback with our design team. Thank you so much for your continued support and for helping us improve with your valuable insights!
Hike Footwear
Customer Service
Very comfortable and light weight pair…
Very comfortable and light weight pair of sneakers!!
It is the best shoes for my arthritis if the knee! No doubt I will order more pairs!
4 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share such a meaningful experience with us. It truly means the world to hear that our sneakers are providing you with comfort and lightness, especially while managing knee arthritis.
Knowing that our footwear is helping you move more comfortably and enjoy your daily activities is the greatest compliment we could receive. We’re so grateful for your support and honored to be part of your journey toward more comfortable steps.
Thank you for being such a valued member of the Hike family. We wish you many more happy and comfortable walks ahead!
Hike Footwear
Customer Service
Best footwear ever
I received my two pairs and inserts by mail as promised. These shoes are the best I’ve worn! They allowed me to navigate over uneven ground the best I’ve done EVER. Excellent footwear.
4 August 2026
Unprompted review
Reply from Hike Footwear
Thank you so much for taking the time to share such incredible feedback with us. Hearing that your new shoes and inserts are the best you have ever worn is honestly one of the greatest compliments we could ever receive, and it means the world to our entire team!
And knowing that they are allowing you to navigate uneven ground with such ease is just absolutely wonderful! That is exactly what we design our shoes for and you just reminded us in the most beautiful way why we love what we do every single day!
Thank you so much for your amazing support and for being such a valued and cherished part of the Hike family. Here is to many more comfortable confident and easy steps ahead!
Hike Footwear
Customer Service
Sent me the wrong size then replaced…
Sent me the wrong size then replaced them with the correct size and I did not have to return incorrect size! So I donated them to someone in need. Amazing in this day and age that a company would do that. Love their shoes. Don’t wear anything else.
24 November 2025
Reply from Hike Footwear
We're incredibly grateful for your thoughtful review. It means so much to hear that our team was able to make the sizing issue right and turn your experience into a positive one.
We also love that the extra pair was passed along to someone in need. That's such a wonderful gesture. Knowing that Hike has become your everyday choice and that you wouldn't wear anything else is one of the greatest compliments we could receive.
Thank you for your continued trust and support.
Hike Footwear
Customer Service
Cheap footwear made in China that cost…
Cheap footwear made in China that cost £50 and posted from China with no returns details Disclose on purchase. When the product arrives and you realize that it’s really something quite cheap and will not wear longer than a few weeks you try and return it you asked to post it to Macedonia to cost of £20.
The alternative is they force you to use the amount to buy other items that are equally cheaply manufactured in order to retain your money.
4 August 2026
Unprompted review
Reply from Hike Footwear
We regret about your disappointing experience with our footwear and the difficulties you encountered during the return process. We completely understand how frustrating it must be to feel let down by both the product and the support you received.
Your concerns are important to us, and we sincerely appreciate you taking the time to share your feedback. We are committed to improving our products and customer experience, and we would like the opportunity to help make this right.
Hike Footwear
Customer Service
Customer service is TERRIBLE
Customer service is TERRIBLE. Their delivery service is TERRIBLE. The delivery service delivered my package somewhere but NOT to my apartment building. I’ve been getting the run around ever since. The shoes were decent, but I will never order from them again.
10 July 2026
Unprompted review
Reply from Hike Footwear
We're sorry for the experience with your delivery and customer service. We understand how upsetting it is to have your package delivered incorrectly and then face difficulties getting the support and answers you needed.
We sincerely regret the confusion, delays, and stress this caused. Your feedback is important to us, and we are taking it seriously as we continue improving our delivery process and customer support.
Hike Footwear
Customer Service
Reply from Hike Footwear
Thank you so much for your wonderful feedback! We're thrilled to hear that you love your Hike shoes and find them so comfortable.
Knowing that you enjoyed them enough to order a second pair is one of the greatest compliments we could receive. We truly appreciate your trust and support, and we're delighted to have you as part of the Hike community.
Hike Footwear
Customer Service
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