Hikebalance Reviews 

205
•
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, most reviewers were let down by their experience overall. Customers frequently reported that the shoes arrived in the wrong size and expressed deep frustration over poor material quality. People also experienced major difficulties trying to contact customer service for assistance, lacking any reliable communication. Many consumers struggled with the complicated return process, noting severe delays and ongoing issues receiving refunds. Though some experienced heavy frustration, a small portion of people felt that the shoes were lightweight and very comfortable for daily wear. Some reviewers were extremely happy with the supportive fit, finding welcome relief for specific foot pain.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, noting that shoes are often too small despite... See more

Return policy

Clients share profound dissatisfaction with the return policy, frequently citing unexpected overseas shipping... See more

Quality

Customers consistently note ambiguous experiences with quality, as reviewers frequently report that the shoes... See more

Customer service

Consumers find customer service to be negative, highlighting that agents are unresponsive, ignore inquiries,... See more

Refund

Reviewers mention negative feedback about refund processes, stating that they face constant refusals and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Sizing incorrect so were a bit small. Very hard, harsh material. Extremely uncomfortable, even with socks. They smell horrendous! Currently trying to get refund but they are fobbing me off with offe... See more

Rated 1 out of 5 stars

One star is too many. This company also sells eye supplement tablets currently known as Neurobella. They take out a monthly subscription on your behalf and dont warn you about this bwfore they take m... See more

Rated 1 out of 5 stars

Placed order 10.20.2025. Was told there was delay in processing order. After numerous emails with customer service to cancel order and requesting refund, I was told refund was 'in line for processing"... See more

Rated 1 out of 5 stars

Shoes were uncomfortable for my wife so we returned them once the company finally gave us an address for the return(this took several emails just to get the return address). Then we waited six months... See more



Contact info

1.4

Bad

TrustScore 1.5 out of 5

205 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

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1.4

All reviews

(205)

39 reviews in the last 12 months

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Rated 3 out of 5 stars

VERY small

I saw the ad and was hoping they were supportive & would alleviate pain. I ordered a pair. I read they ran small so I went up a size. When they arrived they were still too small. I reached out for a return ( which they advertised as free) and they offered me to keep the pair that was too small, but a discount on a second pair. I agreed. Once I ordered they would NOT add insoles (which are NECESSARY) to the discount order. I guess I'm giving 3 stars instead of 1 since they at least respond and the shoes are decent quality.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

I never had ordered shoes online but…

I never had ordered shoes online but when I saw an ad for hike balance, I had to try to get a pair and try them for myself. Oh man. I see the difference in the way I walk and how I feel when I walk in them. I play disc golf and I felt a huge difference. Normally after two rounds of disc golf, I would be hobbling off the course and carrying my disc golf bag. Now, I am feeling more relaxed and my game has been good. They are really comfortable shoes.

25 June 2025
Unprompted review
Rated 1 out of 5 stars

I have emailed 8 times asking for…

I have emailed 8 times asking for return address. Both my husband and my shoes are to small! Shoes are too small no high arch support not orthopedic shoes. Says free returns but was delivered at 4;53 am that’s crazy. I don’t care if have pay shipping back to them just want my money back! These shoes were supposed to support our sciatic nerve pain? Big no can’t wear them inside house no help!

15 June 2025
Unprompted review
Rated 1 out of 5 stars

Shoes arrived and are of the worst…

Shoes arrived and are of the worst possible quality. Cheaply made with absolutely no support. The company refused to pay return shipping when I provided photos of the defects in the soles even though they say if defective they will pay return shipping. Instead they turned a blind eye to the photos and claimed they couldn't see the obvious defects. They are dishonest and there is absolutely nothing Orthopedic about the shoes as they claim. They are not high quality as they claim. This company is a scam and also refused to refund me when requested. Do not purchase, I made a huge mistake. They scammed me.

9 June 2025
Unprompted review
Rated 1 out of 5 stars

very deceptive company.

These cheap, low quality shoes. They lead you to believe that you can return them for free if you are unhappy. However, what they don't tell you is you have to pay the return shipping. Their shoes come from their "international warehouse" as they like to call it. This warehouse is located in a town called Yiwu, which is in China. I imagine the shipping would probably cost about as much as I paid for the shoes. Better off just dropping them in the Goodwill container and write it off as a loss. Lesson learned the hard way.

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Received my shoes in a timely manneawesome shoes that do what they say. r

Received my shoes in a timely manner. They fit perfectly to size. I wore them to work. I am on my feet usually 8 hours a day. I'm 70 years old and foot pain is no fun. With these shoes I had none. They are all the say they are and I got compliments on how they look. Also they are no slip which when you work in a kitchen is a big plus. Thank you so very much.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Old tired feet!!!

We have an upcoming trip this summer and we're looking for for sturdy, water shedding shoes with good tread. We are 60 + years old and need good structure. We are wearing them around the house to break them in! No complaints at all !

27 March 2025
Unprompted review
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