Hills Home and Garden Ltd Reviews 

656
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 184 reviews, reviewers overwhelmingly had a great experience with this company. People often mention the impressive selection of products available in the showroom and express genuine satisfaction with how helpful the team is during visits. Buyers are consistently pleased with the reliable delivery process, noting that drivers keep them well informed and handle items carefully. However, some customers also noted occasional delivery or packaging complications, such as items arriving with missing parts or packaging being left behind. A few other people also felt that certain delivery experiences fell short of expectations regarding premium service or standard drop-off execution.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the great selection and reasonable prices.... See more

Delivery service

Consumers find delivery service to be efficient, with many reporting prompt arrivals and helpful drivers.... See more

Staff

Reviewers mention positive feedback about staff, highlighting how friendly, knowledgeable, and helpful... See more

Service

Users describe positive interactions with service, highlighting friendly staff and helpful drivers. Consumers... See more

Quality

Clients share positive opinions on quality, highlighting that items are well-built, stylish, and offer great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more

Rated 5 out of 5 stars

We had an excellent experience from point of sale to delivery. The showroom is well laid out and made it easy to see the full range of garden furniture in person. Staff were friendly, knowledgeable,... See more


Company details

  1. #10 of 123 best companies in Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

656 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(656)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality table set and perfect service from Hills

Was thinking of buying a dining set from another company online but it was the reviews of Hill's that swung it. Thrilled with the quality of the Solana set I ordered and the packaging and deliver was top notch. Can't fault the purchase and the experience with Hill's. Wish more companies wer like this.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Garden furniture

We were away the week after we purchased our garden furniture so hill's organised the delivery for the following week I had a text with the delivery window and another when they were 20 minutes away delivery men very helpful bringing it in the back gate
Assembly was fairly straightforward
There was an issue with one of the cushions for the stool but we took it back and was given a replacement overall great product and service

31 July 2025
Rated 5 out of 5 stars

Absolutely superb service

Absolutely superb service! Rang for help on choosing the table & chairs & was given clear & cheerful help. Ordered on line & it all arrived the next day! Really nicely packaged, and the set is beautiful quality, just perfect!

28 July 2025
Rated 5 out of 5 stars

Great service & really helpful customer service

Great service - ordered a Lifestyle Garden outdoor dining set on Tuesday. Received a call on Wednesday offering delivery Thursday or Friday. Super fast especially as they’re in Whitstable and we’re in Devon! Opted for yesterday. Table is set up and we’ve already sat outside for a meal! Thank you so much. Will recommend you to everyone 😊

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Purchased 2 big sets of furniture

The warehouse was filled with lots of lovely garden furniture. It was hard to pick but after choosing our purchases they were able to give us advice on assembling and looking after the furniture. A delivery was arranged for less than a week and was delivered to the spots in the garden. We are more then happy with the furniture, it is good quality, robust and looks fantastic.

25 July 2025
Rated 5 out of 5 stars

No dramas concerning issues with the furniture.

We purchased a table with four chairs and a bistro/coffee set. The furniture is fantastic but unfortunately there was an issue with three of the chairs and also a section on the table legs where the screw was not tightening in the thread. I contacted the store and explained the issues. I was dealt with in a professional and courteous manner and a delivery was immediately arranged to exchange the table part and chairs. There were certainly no dramas which makes a pleasant change.

5 July 2025
Rated 5 out of 5 stars

Great customer support.

Great customer support.
One of the chairs purchased was faulty but the team were very responsive and once the issue was clarified, a replacement was shipped. Thank you Tim!

23 July 2025
Unprompted review

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