Hills Home and Garden Ltd Reviews 

654
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall purchasing journey from start to finish. Customers frequently mention that the staff in the showrooms are exceptionally friendly, knowledgeable, and helpful without ever being pushy during their visits. Consumers also deeply appreciate the outstanding quality of the furniture pieces and the exceptionally smooth, highly professional delivery service provided. However, some reviewers were not happy with occasional delivery delays, booking mistakes, or logistical issues that caused unexpected inconvenience for buyers. Some customers also noted that items occasionally arrived with minor faults or missing parts before being successfully sorted out.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, noting prompt arrivals and helpful drivers.... See more

Product

Reviewers mention positive feedback about product quality, highlighting that items are great, comfortable,... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and knowledgeable during their visits. Reviewers... See more

Service

People report high satisfaction with the service, highlighting friendly staff, helpful drivers, and efficient... See more

Quality

Customers had positive experiences with quality, expressing strong satisfaction with the durable and stylish... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the showroom midweek to have a look, Great customer service, saleman not at all pushy and gave great advise when talking to them. Order placed and items delivered the follwoing week, which sui... See more

Company replied

Rated 5 out of 5 stars

Visited the spacious showroom In Whitstable saw 2 knowledge members of staff. Ordered a garden table and 4 chairs really pleased with the quality and at a pre season price which was a bonus. Great se... See more

Rated 5 out of 5 stars

Friendly staff in the showroom. Very informative on the products. Gave us time to have a look around and make our decision, helpful but not pushy. Got a delivery time/day which suited us, and we wer... See more

Rated 5 out of 5 stars

The showroom at Whitstable is spacious and well laid out. The staff were friendly and informative but not pushy. Choices available were great and we soon found what we were after. Ordering was efficie... See more


Company details

  1. #10 of 123 best companies in Garden Furniture Shop

Written by the company

After ten good years selling garden furniture and accessories all over Kent's markets, signs were starting to show that markets were becoming a thing of the past. So in 1997 we hung up the market sheet and moved into a small warehouse in the seaside town Whitstable From there we have become the go-to place in Kent for high quality garden furniture at the best price. We've grown from strength to strength over the past 20+ years, expanding to bigger warehouses. creating our massive garden furniture super store and creating over 50 jobs throughout the years, all while maintaining a tight-knit family business. Our mission is simple, to hold ourselves to a very high standard. We want every customer to have the same great experience with us as the next one. We will always be on the end of the phone to answer any questions or problems before, during and after your order. We aim to resolve issues as quickly and efficiently as possible and put smiles on faces. Always have, always will.


Contact info

4.9

Excellent

TrustScore 5 out of 5

654 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(654)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honest Company

We found this company online they had the item we wanted ordering was very easy the person we spoke to was very helpful explained about delivery it came on the day we specified delivery with care very pleased with our purchase
A very good company

16 September 2025
Rated 5 out of 5 stars

Excellent service

Excellent service. Both people in the showroom Tim and the other person gave excellent advise in helping us select the best product for our needs. They both couldn't of been more helpful. They both had in depth product knowledge. The delivery people were also good at their job on both occasions. Keep up the good work.

16 August 2025
Rated 5 out of 5 stars

My new garden table

Well the table I bought I am really pleased with and looks great in my garden. Unfortunately it arrived with a couple of legs missing. I rang them about this. Now you get used to lots of companies making excuses about why they can’t sort things out. Hills was different firstly they were extremely pleasant about it and assured me they would sort it out. Two hours later they arrived at my door with the missing parts. I was so impressed. I definitely recommend them

29 August 2025
Rated 5 out of 5 stars

Good choice on offer.

Staff were extremely helpful giving advice regarding the makeup of the furniture purchased, explaining that the upholstery was made to order and how long delivery would be. Plenty of choice regarding different designs to choose from. All in all, a good visit to the warehouse.

29 August 2025
Rated 5 out of 5 stars

excellent service…

there was a fault on two of the cushions and I was worried about retuning them but there help and service i received was excellent. no problem getting them re[laced

16 August 2025
Rated 5 out of 5 stars

From walking into the store to the…

From walking into the store to the delivery of our garden furniture was a smooth, professional & friendly service. We were given guidance, a tape measure when asked for and a chair was unpacked for us to try. Delivery was speedy, on a BH too. We would certainly recommend Hills to friends & family. And our garden furniture? Just what we wanted - perfect.

23 August 2025
Rated 4 out of 5 stars

I am very pleased with my garden…

I am very pleased with my garden furniture. The sale was easy and the chap who helped with the sale was knowledgeable and friendly.
My only gripe is that there wasn’t a cover set available to buy for protection in the winter as they had ordered 10 units but only 5 sets of covers and had sold all 5 already. So I have to buy independent covers which may not fit as well as ones made for the set.

12 August 2025
Rated 5 out of 5 stars

Great purchase

Really pleased with the set. Originally wished I’d brought a coloured set but now in situ I’m so happy. Have had evening dinner using the set and table is a good height. Easy to put together and appreciate the tool that came with the set to tighten bolts.

15 August 2025

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