HM3 Legal Reviews 

404
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex legal matters easy to understand. Many people highlight the exceptional service and support received, noting that the team goes above and beyond to keep them informed and at ease throughout their processes. Reviewers frequently commend the company's efficiency and quick response times, ensuring a smooth and often stress-free experience. Customers appreciate being kept well-informed at every stage, with explanations provided in clear, simple language. This dedication to understanding and personalized attention contributes significantly to overall satisfaction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, support,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, efficient, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support and guidance... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Customers consistently note positive experiences with user experience, describing it as seamless, painless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had long divorce proceedings which I found to be very complex and at times difficult to understand. Holly Thomas was great at explaining everything and giving her advice, she put everything into p... See more

Company replied

Rated 5 out of 5 stars

I have no hesitation in giving this firm five stars - and even the CDM (Cadbury's Dairy Milk!) - for its efficiency in dealing with a legal document related to a utility service which began more than... See more

Company replied

Rated 5 out of 5 stars

Working with Deana Phillips and Molly Ward recently was a stress free experience. Direct contact from day one and emails answered within minutes. Going that extra mile to answer even my silliest of qu... See more

Company replied

Rated 5 out of 5 stars

Was directed to HM3 legal after the original shower of solicitors were no longer able to set up my late father's trust. Ceri Burns was extremely professional at all times & her communication was seco... See more

Company replied


Company details

  1. Business-to-Business service
  2. Conveyancer
  3. Divorce service
  4. Employment Lawyer
  5. Legal Services
  6. Property lawyer

Written by the company

A refreshing take on legal services. We're here to do law differently and are changing people’s lives for the better. We are committed to providing a wow service to SMEs and individuals in the North West. Talk to us about commercial law, employment law, legal services for individuals such as Wills and Probate, trusts, LPAs and family matters including divorce and separation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

404 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(404)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

Family matter

I approached HM3 Legal for a family matter. The service, information and support during this difficult time was excellent. Emma Evans was brilliant, kept me up to date with the progress and explained everything- always at the end of a telephone call or email if needed. If she was ever unavailable due to Court days one of the team would be available for advice. Thank you, highly recommended.

30 October 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you, Megan for your kind words about working with Emma and the team, and for your recommendation!

Rated 5 out of 5 stars

Recommendation for HM3

I really recommend the services of Frances Williams, who supported me in drafting my will in difficult circumstances. Her advice was clear, quality and always delivered professionally and in a friendly manner.

5 November 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Alex, thank you for choosing to Frances and HM3 to provide the support you were looking for. We do appreciate your feedback.

Rated 5 out of 5 stars

Redundancy settlement

Thank you Deana for excellent service and support during my redundancy settlement.

22 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

From Deana and the whole team at HM3, thank you for your comment.

Rated 5 out of 5 stars

HM3's solicitor Sarah Wakefield acted in a Probate case

Solicitor Sarah Wakefield acted from HM3's Chester office (now moved to HM3's new Altrincham office) and was contactable, easy to work with and provided a friendly and professional service.
Friendly & professional are how I would summarise my experiences with HM3 Legal.

6 January 2025
Unprompted review
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Reply from HM3 Legal

Gavin, thank you! We value you taking time to provide such positive comments. We're here to help with legal advice whenever you need it.

Rated 5 out of 5 stars

New Lease completed without the hassle

John Morshead and the HM3 team helped me through our new lease. They always kept me up to date with progress both by telephone and email. John agreed to a fixed fee and despite some prolonged and protracted to and fro with the other party John honoured the initial fee that was very reasonable to begin with.

30 January 2025
Unprompted review
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Reply from HM3 Legal

Hi Richard, John and the whole team aim to keep clients informed, especially when things change so thank you for providing feedback along those lines.

Rated 5 out of 5 stars

Lucy Furness of HM3 Legal was superb in…

Lucy Furness of HM3 Legal was superb in acting on our behalf regarding a Deed of Easement although the other solicitors dragged it on for two years. Always polite and kept us informed and payment received eventually. We have no hesitation in recommending HM3.

29 October 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank big you, Paul, on behalf of Lucy and us all at HM3. Your recommendation does mean a lot and we're glad we could help resolve this matter.

Rated 5 out of 5 stars

Highly recommended as our go-to Legal Partners…

HM Legal have always exceeded expectations. We find them to be approachable and extremely helpful across a range of matters.

29 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Steve, thank you. We are delighted to hear we exceeded expectations and are your 'go-to' legal partners. This does matter to everyone at HM3.

Rated 5 out of 5 stars

Employment Litigation Support

Josh Murphy assisted me with a complex employment-related matter. He listened attentively, responded well to feedback, and maintained a professional, supportive, and kind approach throughout. The quality of communication and his willingness to act in accordance with my instructions were very much appreciated. I would recommend HM3 Legal, and Josh if you need a competent employment litigation specialist.

26 October 2025
HM3 Legal logo

Reply from HM3 Legal

Thank you, we genuinely appreciate you taking time to post this review, including your experience of working with John and the team. This means a lot to us at HM3.

Rated 5 out of 5 stars

Land registry

Frances Wiiliams from HM3 Legal has been excellent in transfer of names for land registry documents involving my family. Thank you for all your help.

21 October 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Tanya, thank you for your positive comments and 5-Stars for Frances and team.

Rated 5 out of 5 stars

I had been with Melissa and her team…

I had been with Melissa and her team for approximately 4 years. Melissa really helped me with my case, gave me the best advice, always tried to settle outside of court to save litigation cost.

Melissa has become a friend over the years. I felt she had a personal touch to my case and she knew what I was going through. Melissa is extremely professional and communicates well between the relevant parties.

In the end Melissa and her team got me the result I wanted. They went above and beyond. They are very professional and their tactical approach is very good.

I would definitely recommend Melissa and her team. I hope I don't ever have to go through what I did again but if I did it would definitely be Melissa!

I wish her and her team the very best going forward. We will all definitely be catching up over lunch soon.

17 October 2024
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you very much for your kind and heartfelt review for Melissa and the team. We're delighted you got the result you wanted and very importantly, that you felt Melissa was by your side with every step, taking the time to understand what you were going through. Your recommendation means a lot!

Rated 5 out of 5 stars

Excellent service

Excellent service

12 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Karen, thank you for your positive 5-stars about working with our team which we all appreciate.

Rated 5 out of 5 stars

Great all round

Easy, great service and efficient. The mediator was focussed and very good

14 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you for your feedback and comments about working with HM3!

Rated 5 out of 5 stars

HM3 Legal

HM3 Legal were recently recommended to myself, and can I tell you the level of service was fantastic, Deana went the extra mile keeping me up to date with the progress of my matter and also explaining all the legal jargon in plain English so it was easy to understand, I would definitely use them again if needed, thank you to the whole team.

9 October 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Jackie, we aim for gold-standard service with every client, every time so are delighted to see you experienced this while working with Deana! And we understand excellent service goes beyond legal advice too - so thank you for also sharing your whole experience and recommendation.

Rated 5 out of 5 stars

Deana is great! Highly recommend

Deana Phillips took care of me during a settlement with my employer. Timeframes were fairly tight and she was fast, informative, insightful, clear and kept me in the loop at every stage. Kept me feeling reassured throughout what could have been a more difficult process

9 October 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Jon, we are pleased Deana's knowledge and expertise reassured you throughout, making the process more efficient and less difficult than it may have been without her support. Thank you for sharing your experience of working with Deana which does mean a lot to us all!

Rated 5 out of 5 stars

Outstanding service and communications.

Outstanding service and communications.

I needed to change my Will and was concerned that this would be complicated online. But I have to say that this was one of the most seamless experiences I have ever had. Communications and requests for information was, easy to understand but most of all, quick. The response time to my questions was always the same day and visiting their offices a lovey experience.

I arrived early but Shannon and Sophie met me straightaway, had all my documents ready and I was in and out in 20 minutes. A great overall experience. Thank you

17 June 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you for choosing us to change your Will, Paul! Comments such as yours are really important to us. We value the things that matter to you such as making the process as seamless as possible, responding quickly and we're pleased you visited our office too.

Rated 5 out of 5 stars

Helpful service

The process was very smooth and easy and the communication was made clear and easy for me to understand. Louise was efficient and very helpful.

18 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Elizabeth, thank you for your positive comments about working with Louise, from us all at HM3.

Rated 5 out of 5 stars

Wonderful staff

From start of my case to the end of my case the staff were very friendly, made me at ease going through the process so a big thank you to them all

2 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you for sharing your experience of working with us as we do appreciate such reviews!

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