HM3 Legal Reviews 

405
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 113 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear communication, making complex legal matters easy to understand. Many people highlight the exceptional service and support received, noting that the team goes above and beyond to keep them informed and at ease throughout their processes. Reviewers frequently commend the company's efficiency and quick response times, ensuring a smooth and often stress-free experience. Customers appreciate being kept well-informed at every stage, with explanations provided in clear, simple language. This dedication to understanding and personalized attention contributes significantly to overall satisfaction.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their professionalism, support,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as professional, efficient, and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the support and guidance... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Customers consistently note positive experiences with user experience, describing it as seamless, painless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had long divorce proceedings which I found to be very complex and at times difficult to understand. Holly Thomas was great at explaining everything and giving her advice, she put everything into p... See more

Company replied

Rated 5 out of 5 stars

I have no hesitation in giving this firm five stars - and even the CDM (Cadbury's Dairy Milk!) - for its efficiency in dealing with a legal document related to a utility service which began more than... See more

Company replied

Rated 5 out of 5 stars

Working with Deana Phillips and Molly Ward recently was a stress free experience. Direct contact from day one and emails answered within minutes. Going that extra mile to answer even my silliest of qu... See more

Company replied

Rated 5 out of 5 stars

Was directed to HM3 legal after the original shower of solicitors were no longer able to set up my late father's trust. Ceri Burns was extremely professional at all times & her communication was seco... See more

Company replied


Company details

  1. Business-to-Business service
  2. Conveyancer
  3. Divorce service
  4. Employment Lawyer
  5. Legal Services
  6. Property lawyer

Written by the company

A refreshing take on legal services. We're here to do law differently and are changing people’s lives for the better. We are committed to providing a wow service to SMEs and individuals in the North West. Talk to us about commercial law, employment law, legal services for individuals such as Wills and Probate, trusts, LPAs and family matters including divorce and separation.


Contact info

4.9

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(405)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful staff

From start of my case to the end of my case the staff were very friendly, made me at ease going through the process so a big thank you to them all

2 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you for sharing your experience of working with us as we do appreciate such reviews!

Rated 5 out of 5 stars

Litigation

The team were helpful and informative.
We where kept updated regularly, throughout the whole 22 months it took to resolve.

1 January 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you very much for your positive review which genuinely matters to everyone at HM3.

Rated 5 out of 5 stars

Grateful for expert advice and assistance

We reached out to HM3 when we had a potential employment tribunal issue. We received first class advice and were guided through the processes we had to undertake, and given options on routes to consider. Ultimately the advice and help given lead to an amicable resolution for both parties and we are very grateful to have had the expertise of HM3's team behind us.

26 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hello Martin, we value both your review and your description about working with our team. We are pleased you found the advice first class and that an amicable solution was reached.

Rated 5 out of 5 stars

Drafting/executing our Wills

Excellent service when dealing with our Wills. Home visit for initial appointments and several telephone discussions to ensure all relevant issues covered. Further home attendance in order to execute the documents. Could not have asked for more.

10 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you for choosing us and sharing your experience, Valerie. We value your review and appreciate hearing what matters most to you.

Rated 5 out of 5 stars

We are (were) a relatively small…

We are (were) a relatively small company in North Wales being acquired by a $1B organisation in the USA who had significantly more resources than we did and engaged with a London branch of a Houston based law firm.
Following recommendation from our Auditors, we engaged HM3 in what was clearly a 'David and Goliath' situation!
Our lead within HM3 (Georgina) and her team supported us throughout the process, never being the 'brow-beaten underdog' and I am proud to have worked with them as part of our team.
Would I recommend HM3 and engage with them again? Absolutely! Especially Georgina - ask for her if you can 😉

15 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Ray, we are blown away by your kind comments and recommendation. It is one thing to aim for gold-standard WOW service, but another to hear such feedback from a client! Georgina and the team at HM3 is proud to have guided you through this situation and very much appreciate your honest feedback.

Rated 5 out of 5 stars

Really happy with the service from…

Really happy with the service from Denna and the team extremely helpful and dealing with the matter in a timely manner thank you.

8 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Pamela, we appreciate your positive comments about working with Deana. Thank you!

Rated 5 out of 5 stars

Excellent service provided by Frances…

Excellent service provided by Frances Williams and her assistant. Very patient and attentive explaining legal implications etc especially when we made several changes during the process.

10 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

On behalf of Frances and the whole team at HM3, thank you for letting us know how the patient and attentive service made a difference to you.

Rated 5 out of 5 stars

Deed of Easement with SSE

HM3 legal (in particular Lucy Furness) were very efficient. Explained & kept us up to date with how the Deed of Easement was going. Made the whole process very simple. We probably wouldn’t have bothered otherwise. Thank youi

10 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

That's great feedback (particularly about Lucy), Sue. Thank you for adding your comments which we do value!

Rated 5 out of 5 stars

Extremely happy with the overall…

Extremely happy with the overall experience with all who were involved. Communication in language easily understood without legal jargon most of us don’t understand & all dealt with quickly & efficiently. Would definitely highly recommend.

10 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thanks, Lindsay for sharing with us what matters to you and that you would recommend us. We do not take such reviews for granted and strive to offer the best service we can.

Rated 5 out of 5 stars

Outstanding legal support for over 20 years

I have used HM3 Legal for almost twenty years and found them hugely helpful and efficient in supporting a broad range of legal topics including HR, Aquisition, Property and software IP. They are enthusiastic in their approach and efficient in their advice.

10 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Wow, thank you for choosing us over the years for a variety of legal advice. We aim for gold-standard each time and seeing you found HM3 'enthusiastic' and 'efficient' makes us very proud to be supporting your legal needs.

Rated 5 out of 5 stars

Fantastic experience working with Deana…

Fantastic experience working with Deana Phillips and thank you also to her colleague Molly , for all your help on guiding me in the right direction for all my legal needs very very professional and helpful service thank you so much .

10 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Lisa, thank you for adding a review about Deana and Molly - your kind comments do make a difference!

Rated 5 out of 5 stars

Having to deal with complex legal…

Having to deal with complex legal jargon due to our current job positions, Deanna in Chester made the whole experience very reassuring and the whole matter was dealt with without any problems! Thank you Deanna and molly!

4 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Carl, from Deana, Molly and everyone at HM3 Legal thank you for your encouraging feedback! We are glad we could help you resolve this complex matter.

Rated 5 out of 5 stars

Very Happy 😊.

I'm not very good when it comes to legal issues, forms etc.
But HM3 Lgal were brilliant explained everything I needed to know and do, kept in touch all the way through and kept me well informed.
Made the Not so good experience that I'm going through much easier .
Would Definitely Recommend them .
Deanna and her Team were Brilliant.

9 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Karen, we do aim to guide people through the legal process and keep in touch along the way - so to see your comments is very positive for Deana and the whole HM3 team. Thank you!

Rated 5 out of 5 stars

DEALT WITH LATE MOTHERS ESTATE

They've held my parents Will and Trust for many years, including updating when my father passed. When my mother passed away November 2025, they dealt with all the final aspects of their estate. It was a flawless experience, that I can highly recommend. Special thanks to Frances and Judith.

5 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thank you for your review and kind recommendation, Chris. We are pleased to have helped during this time.

Rated 5 out of 5 stars

All the staff were really helpful and…

All the staff were really helpful and responsive nothing was too much for them

27 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Amy, thank you for sharing your positive comments which really do matter to the whole HM3 team.

Rated 5 out of 5 stars

Deana and the Team.

Deana and the team recently guided me through a very important legal matter. Throughout the process the attention and care I received was excellent. I was somewhat anxious about the whole thing and my concerns were discussed and everything was explained with patience and understanding.
A big thank you to all concerned.

3 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Big thank you to you too, Annie. We aim to guide people through any anxious times and are pleased you felt you received excellent attention throughout.

Rated 5 out of 5 stars

Excellent service

Originally dealt with Deena however due to speed it was passed to Louise.
The service was excellent really speedy and Louise explained everything perfectly so we could fully understand the clauses etc.
Would definitely recommend

28 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Thanks from Deana and Louise for sharing your experience of working with our team. We are genuinely delighted to see you would recommend us as this means a lot to everyone at HM3.

Rated 5 out of 5 stars

I had the pleasure of dealing with…Deana

I had the pleasure of dealing with Deana.
Deana was very professional and friendly. She was so helpful in explaining the details of a legal document. This made it much easier for me to understand. Deane put me as ease which allowed me to feel comfortable asking her any questions.
I was kept up to date at all times through out the process.
Very impressed with the service provided.

27 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

From Deana (and us all) thanks for your fantastic comments about working with Deana, Joanne. It does help to understand what made a difference to you, and helps us improve our service.

Rated 5 out of 5 stars

Deana and her team are absolutely…

Deana and her team are absolutely brilliant! Through my whole journey with them I have felt at ease, kept up to date and not worried or wondered if things were progressing as they should. Would not hesitate to use again and I thank you wholeheartedly.

2 September 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Hannah, thank you for working with Deana and the team at HM3, and we're pleased to see you felt at ease throughout!

Rated 5 out of 5 stars

Deana was really helpful

Deana was really helpful, as I was going on holiday and needed to see her quite quickly, she arranged this for me.
I understood everything as she explained things very clearly. Deana has emailed me every step of the way.

13 August 2025
Unprompted review
HM3 Legal logo

Reply from HM3 Legal

Hi Jan, thank you for providing positive comments about working with Deana. We are pleased we could help ahead of your holiday.

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