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Hilton Macarons Reviews 815

•
TrustScore 4.5 out of 5

4.7

Patisserie
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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its exceptional quality and delicious taste, often highlighting it as a perfect gift. Many appreciate the ease of ordering and the reliable delivery service, noting that items arrive on time and in excellent condition, even with careful packaging. However, some customers experienced issues with delivery delays and, in a few instances, found the product to be not as good as previous purchases, with specific concerns about some macarons being overbaked or flavors not balancing well. There were also isolated reports of burst cool packs and concerns regarding product shelf life in relation to delivery timing.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the delicious taste, generous... See more

Quality

Consumers generally express high satisfaction with the quality of the macarons, describing them as delicious,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the timely and prompt... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and appreciated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Company details

  1. #3 of 4 best companies in Patisserie
  2. #22 of 47 best companies in Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Treat for my mum

I send these to my mum ever now and then as a treat and she says they are the most delicious macarons ever, and mum is something of a connoisseur!

27 January 2025
Rated 3 out of 5 stars

Arrived but damaged

They arrived promptly but unfortunately a majority of them were damaged, they were intended to be used for display at a wedding reception.

16 December 2024
Rated 5 out of 5 stars

Perfect as a gift, especially if you get to try some yourself

Perfect.
Lovely flavours & textures. Great presentation.
A nice touch is that you can delay your dispatch date so the nominal seven day (preferably-fridge-) shelf life is not exceeded before being a perfect christmas present. I chose to receive on 20 December and it worked out fine.
The Winter Warmer flavours are all lovely, some slightly unusual but delicious. To be savoured rather than casually wolfed down.
I will certainly buy again an am looking forward to their other flavour collections, but this could become a Christmas present regular.
Yes, they are quite expensive, but quality comes at a price and they are worth it.

11 December 2024
Rated 5 out of 5 stars

Good service and delivery was prompt…

Good service and delivery was prompt and on time and, of course, the product is delicious.

14 November 2024
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Reply from Hilton Macarons

Thank you so much for leaving this review and we are very pleased to hear you enjoyed our macarons

Rated 5 out of 5 stars

Recipient was really happy and loved…

Recipient was really happy and loved them
The process for me was fab as was delivery communication

1 November 2024
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Reply from Hilton Macarons

Thank you for this review we really appreciate your rating and comments

Rated 5 out of 5 stars

Brilliant macarons.

Brilliant macarons. However sad to hear the company has been sold, as ordering before was quite straight forward and I couldn’t see macarons advertised on the website of the company that bought Hilton Macarons.

4 September 2024
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Reply from Hilton Macarons

Thank you for your review, you will still be able to buy our macarons in the normal manner online through our store, we have not changed our ordering process.

Rated 5 out of 5 stars

Very nice, will order again

Love the flavours and the taste of Hilton Macarons, will definitely buy from you again.

25 October 2024
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Reply from Hilton Macarons

Thank you for the review and rating we really appreciate this.

Rated 5 out of 5 stars

Happy husband

Knew nothing about Hiltons until recently despite living less than 10 miles away! Now I have managed to score plenty of "brownie points" with my lovely wife!!
THANKS!

29 October 2024

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