Hilton Macarons Reviews 815

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its exceptional quality and delicious taste, often highlighting it as a perfect gift. Many appreciate the ease of ordering and the reliable delivery service, noting that items arrive on time and in excellent condition, even with careful packaging. However, some customers experienced issues with delivery delays and, in a few instances, found the product to be not as good as previous purchases, with specific concerns about some macarons being overbaked or flavors not balancing well. There were also isolated reports of burst cool packs and concerns regarding product shelf life in relation to delivery timing.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the delicious taste, generous... See more

Quality

Consumers generally express high satisfaction with the quality of the macarons, describing them as delicious,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the timely and prompt... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and appreciated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied


Company details

  1. #3 of 4 best companies in Patisserie
  2. #22 of 47 best companies in Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Not as good as previous order.

Think we were a bit unlucky with the order this time to be honest. When it arrived some of the macarons were a bit bashed around. I suspect this happened in transit, as there were crumbs in the box. I also note that the recipe on the pistachio macaron has changed too, and it was better last time. This time it tasted more like marzipan, which isn’t a flavour we particularly like.

6 October 2024
Hilton Macarons logo

Reply from Hilton Macarons

Hi Danny,

I'm very sorry to hear about the condition of your order by the time it arrived. It is quite rare for DPD to allow the macarons to be damaged in that way and I have flagged the order in our system as potentially mistreated in transit.

Regarding the pistachio flavour, I will look into the particular batch that included your pistachio macaron. If you notice we use two varieties of pistachio past to create the flavour you love.

Thank you for your review and continued support of our company.

Kind regards

HM

Rated 5 out of 5 stars

Delicious

The macrons arrive on time and well packaged. The friends who were receiving them declared them absolutely delicious and a lovely tea time touch.

24 September 2024
Rated 5 out of 5 stars

Decadent, delicious & delightful.

My order arrived early on my delivery date ready for my son’s wedding cake. The colours, flavours & packaging were excellent & made for beautiful taste & decoration. I can not thank you enough & would recommend Hilton Macarons to anyone as they look & taste incredible, just as described. Thank you so much.

14 August 2024
Rated 5 out of 5 stars

Delight

Fantastically helpful service from great people - the gift of macarons brought such delight!

16 June 2024
Rated 5 out of 5 stars

Delicious

Brilliant service, friendly people sent macarons to both my children and their families in different parts of the country they both thought they were delicious and every one of the macarons were eaten in one sitting

14 May 2024

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