Hilton Macarons Reviews 815

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its amazing taste and quality, often describing them as the best they've ever had. Many appreciate the reliable and prompt delivery service, noting that orders arrive on time and are exceptionally well-packaged, even during busy periods. The ease of ordering is also frequently mentioned, contributing to a smooth overall experience. However, some customers were dissatisfied with delivery issues, reporting that their orders did not arrive on time. A few other people also felt that the product quality was not as good as previous experiences, specifically mentioning overbaked macarons and unbalanced flavors in certain selections.

What people talk about most

Product

Reviewers highlight positive aspects of the product, consistently praising the delicious and high-quality... See more

Quality

Consumers find quality to be positive, consistently praising the deliciousness and craftsmanship of the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the timely and prompt... See more

Order

Reviewers mention positive feedback about their ordering experience. Customers found the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering is very easy but more importantly the Macrons are amazing. These are now my go to gift to send for any celebration or condolence. Very well packaged and put a smile on the face of the r... See more

Rated 5 out of 5 stars

Amazing product as always...never disappoints, and a great prompt service even during the busy festive season, delivery tracking was important too and Royal Mail didnt miss a beat...Thankyou!!!

Company replied

Rated 5 out of 5 stars

We tried the strawberry macarons this time. I was a little concerned as the weather was so hot on delivery day, but they were so well packaged with little cold packs. They were just as fresh and deli... See more

Company replied

Rated 5 out of 5 stars

Bought for my wife’s birthday as she is Ceoliac these are a reliable and delicious treat. She loves them and reluctantly shares!!! I ordered in advance and were delivered precisely on day selected.


Company details

  1. #3 of 4 best companies in Patisserie
  2. #22 of 47 best companies in Bakery

Written by the company

Award winning macarons, all natural ingredients, hand-made in Suffolk. All our macarons are gluten-free, vegetarian and alcohol free. Next day courier delivery free on all orders. Discover all our flavours and more at our site.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

815 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

amazing

amazing! has such good service, clean and such nice packaging that came with a very kind card , thanking me. thank you and i hope it always goes well :)

3 May 2024
Rated 5 out of 5 stars

Delicious macarons - wonderful present to receive and delightful to give

Absolutely delicious macarons. Straightforward to order online despite living in Framlingham so could have popped in but then I would have bought them for myself too which is not helpful when on a diet! They macarons themselves are simply heavenly and the present was well received although they were delivered on a hot day and not left in the shade but they still remained perfect. These really are a treat so when stuck for what to give someone who needs nothing, this is an lovely idea.

30 April 2024
Rated 5 out of 5 stars

Ordered on Sunday and received in…

Ordered on Sunday and received in perfect condition on Tuesday, bought a classic tray of 30 as a gift for work and everyone loved them, hand written card was a nice treat and appreciated as well, would recommend to anyone considering.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Ordered as a gift

Ordered as a gift, were extremely well received and I was told that they were delicious. Easy to order and arrived promptly.

9 April 2024
Rated 5 out of 5 stars

Amazing Macaroons

Easy online ordering, so many flavours to choose from, delivered next day, packaged beautifully. Tasted amazing ... the salted caramel are the best I have ever tasted.

2 April 2024
Rated 5 out of 5 stars

Always delicious and always delivered exactly on time

We had a tower of Hiltons macaron for our wedding in December which was absolutely delicious and the team were a dream to work with, nothing was too much trouble, no question went unanswered. So as Easter rolled around I thought I’d buy my husband some more macarons instead of an Easter egg. Completely delicious box of 18- 6 flavours, some traditional, some unusual (like pecan and cinnamon) but all to die for.

28 March 2024
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Reply from Hilton Macarons

Very glad to hear you enjoyed our products again!

Rated 5 out of 5 stars

Fabulous experience

Fabulous experience. One little issue was identifying which flavour the macarons were with sone colours were a bit difficult to identify. Quick service. Gréât packaging. Lovely macarons!!

13 March 2024
Hilton Macarons logo

Reply from Hilton Macarons

Hi,
Glad to hear you enjoyed the macarons!
If you are ever unsure abput anything please feel free to contact us and we will be more than happy to help.

(I often pick up a Salted caramel instead of an orange chocolate but it is always a pleasant surprise...)

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