Greedy and cheap …
I would have so much liked to rave about the food, the location and the service! But all my pleasant memories have been erased by a very unpleasant "handling fee" for lost and found items, which the hotel forced me to pay online through a fake-service called FAUNDIT. I do not mind at all paying the full UPS shipping fee to my home address, after having forgotten my computer charger back at some hotel! What I do mind though, are greedy hotel managers (and their collaborating profiteers!) who will double this shipping price by inventing some imaginary service fee for a common decency that should be self-evident, especially at a four star hotel.
IN REACTION TO THE HOTEL MANAGER'S ANSWER:
Your answer sums up in a nutshell the low level of service, sincerity and work ethics, that customers can expect at Hindsgavl! Your fake service brings no whatsoever gain for the customer - neither in terms of time or costs. The only people who profit, are FAUNDIT and money-pinching hotel managers who force their customers to do a customary service job (which quality hotels include in their normal charge) all by themselves and then to pay an additional fee, for the mere "privilege" of it!
Reply from Hindsgavl Slot
Dear Michael,
Thank you for visiting Hindsgavl Slot. We too would have liked for you to rave about the food, the location, and the service.
We use FAUNDIT to handle lost and found items at the hotel and reunite them with their owners. Every week, several items get left behind, and FAUNDIT makes it easy for us to return these items securely and efficiently. The service is not at all fake, and most guests appreciate the ease with which they can be reunited with their items. That – and not greed – is why we offer that solution as a default.
However, guests are not forced to use FAUNDIT. They are very welcome to come and retrieve their lost items in person or arrange their own pick up and shipping solution.
We pay a fee to use the service with our branding and do not get any commission from FAUNDIT.
Hopefully, your charger has made its way back to you.
Best regards,
Ivan Markvardt-Josefsen
Guest ambassador