Short waiting time, very pleasant customer support, quick onboarding, transparent communication. After banging my head against the wall for 2 weeks with Norlys, it was a breathe of fresh air to t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nice talking to Alexander from customer service today, seems we identified the problem with the router due to which the speed was low for the normal wifi compared to 5g wifi broadcast. Alexander has... See more
While the overall process of getting fiber installed took a bit longer than expected, I wasn't in a rush and the final setup was a breeze. I had excellent step-by-step assistance over the phone from G... See more
Company replied
Amazing service, very helpful agents, puts the need of the customer as their priority. If I need an internet provider in Denmark again won't hesitate and will be back!!
Company details
Written by the company
Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
Vi er kun gode til internet
Written by the company
- Fulde navn eller kundenummer
- For at kunne hjælpe dig på bedste vis, bedes du i din Trustpilotanmeldelse angive dit fulde navn eller dit Hiper kundenummer. Så kan vi bedst muligt kigge på din sag og hjælpe dig, hvis du skulle have problemer.
- Hvem er vi?
- Lige siden vi startede Hiper, har vi været drevet af at forandre og konkurrere. Vi er målrettet og stålsatte på at levere det, vi er gode til: det hurtigst tænkelige internet til den lavest mulige pris. Selvom produktet er enkelt, så kræver det fokus at få det til at fungere til perfektion. Hver dag øver vi os på at vores net bliver hurtigere, mere stabilt – bare bedre. Men stræber også efter at levere en god og kompetent service, når behovet opstår. Èn enkelt ydelse med maksimalt udbytte for vores kunder. Det er det, vi lever og ånder for hos Hiper.
- Hvad vil vi?
- Hiper vil give danskerne det bredbånd, de fortjener - nemlig stabilt internet og høje hastigheder til lave priser. Vi gør op med junglen af forskellige hastigheder og pakkeløsninger og skærer ind til benet: Op til 100 Mbit eller 1.000 Mbit.
- Hvordan gør vi?
- Hos Hiper skaber vi de bedste rammer for vores kunder. Hos os får du alt den hastighed du har behov for, til at streame, arbejde og blive underholdt, lige når det passer dig. Vi leverer kun internet og vi er gode til det.
Contact info
Teglholmsgade 1, 2450, København SV, Denmark
- 88 77 20 00
- kundeservice@hiper.dk
- hiper.dk
4.7
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verry quick help👍👍👍👍
19 February 2026
Reply from Hiper
Kære Nache Bogdan George,
Tusind tak for din flotte anmeldelse og de pæne ord om vores hjælp! Det betyder meget for os at høre, at du har haft en god oplevelse.
De bedste hilsner
Mikkel
Fast and great service.
18 February 2026
Reply from Hiper
Kære Gavin Cross,
Tusind tak for din flotte anmeldelse og de pæne ord om vores hurtige og gode service! Det glæder os meget at høre, at du har haft en god oplevelse hos os.
De bedste hilsner
Mikkel
Really kind person and very prepared :)…
Really kind person and very prepared :) solved the problem in 2 minutes
18 February 2026
Reply from Hiper
Kære Pier Giorgio Agatoni,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at du oplevede hurtig og kompetent hjælp, og at vi kunne løse dit problem på bare 2 minutter. Din tilfredshed betyder meget for os.
De bedste hilsner
Mikkel
Great experience
I had a great experience with Hiper’s customer service. My inquiry was handled quickly.
18 February 2026
Unprompted review
Reply from Hiper
Kære Angeliki Athanasopoulou,
Tusind tak for din flotte anmeldelse og de pæne ord om vores kundeservice! Vi er glade for at høre, at din henvendelse blev håndteret hurtigt, og at du havde en god oplevelse hos os.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Nicolas Appeltants,
Tusind tak for din flotte anmeldelse og de pæne ord! Vi er glade for at høre, at du fik den hjælp, du havde brug for, og at du er tilfreds med vores service.
De bedste hilsner Mikkel
Nice and smooth
Moving address. I am happy for the quick and complete support received.
The transition was smooth without interruptions.
Highly satisfied.
17 February 2026
Reply from Hiper
Kære Cliente soddisfatto,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at din adresseflytning gik nemt og uden problemer, og at du har været tilfreds med vores support. Det betyder meget for os, at du har haft en god oplevelse.
De bedste hilsner
Mikkel
Fast customer service
Great, fast and no nonsense service from Oliver Kure. Much appreciated and hope this continues as a new customer.
16 February 2026
Unprompted review
Reply from Hiper
Kære Taylor L,
Tusind tak for din flotte anmeldelse og de pæne ord om Oliver Kure. Vi er glade for at høre, at du har haft en god oplevelse med vores kundeservice, og vi håber, at vi fortsat kan leve op til dine forventninger som ny kunde.
De bedste hilsner
Mikkel
I am satisfied with the internet and…
I am satisfied with the internet and the service, they are always ready to help!
14 February 2026
Unprompted review
Reply from Hiper
Thank you so much for your kind words! We're delighted to hear that you're satisfied with both our internet and our service. If you ever need anything, we're always here to help!
I had a problem with the starting date of the contract
I had a problem with the starting date of the billing process but it was resolved immediately by Victor R.
I declare myself happy with the customer support service 😊
14 February 2026
Unprompted review
Reply from Hiper
Hej Georgiana
Mange tak for din anmeldelse.
Det er super godt at høre at du er tilfreds med vores kundeservice!
Hvis du en dag får brug for hjælp, må du endelig tage fat i os.
De bedste hilsner,
August
Thank you for the prompt help.
Thank you, Anders S, for your prompt reply and help even Friday late evening. It was really helpful!!!
13 February 2026
Unprompted review
Reply from Hiper
Dear Angelina Platika,
Thank you so much for your wonderful review and kind words! We are delighted to hear that Anders S was able to help you quickly—even on a late Friday evening. We really appreciate you taking the time to share your experience.
Best regards,
August
Reply from Hiper
Kære Nick Kristensen,
Tusind tak for din flotte anmeldelse! Det betyder meget for os at høre, at du har haft en god oplevelse, og at vi kunne hjælpe dig, da du havde brug for det. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
Reply from Hiper
Kære Anne Lene Rud,
Tusind tak for din positive anmeldelse og de pæne ord om vores service. Det betyder meget for os, at du har haft en god oplevelse.
De bedste hilsner
Mikkel
Reply from Hiper
Dear Alessio Chiartano,
Thank you so much for your wonderful review and kind words about our customer service! It means a lot to us to hear that you had a good experience, and we really appreciate you taking the time to share it.
Best regards,
August
Tech support was very helpful
Tech support was very helpful, fast and efficient. Thank you for fixing connection.!!!
13 February 2026
Reply from Hiper
Thank you very much for your positive feedback! We're glad to hear you found our on-call support professional and effective. If you need any further assistance, please let us know.
Anton gave me incredible support and…
Anton gave me incredible support and was super helpful!! Great service! 5*
11 February 2026
Unprompted review
Reply from Hiper
Kære Robert Serrao,
Tusind tak for din flotte anmeldelse! Det glæder os meget at høre, at Anton har givet dig fantastisk support og at du er tilfreds med vores service. Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
De bedste hilsner
Mikkel
Was fast and even when the system was…
Was fast and even when the system was down my operator called a number to move my appointment anyways! Great service !
11 February 2026
Reply from Hiper
Thank you so much for your kind words and positive feedback! We're glad to hear you had a great experience with our service. If you need any assistance in the future, feel free to reach out.
I called in - super service
I called in - good answering time - i explained my business and got transferred to Alexander and he helped me upgrade my internet to Static Ip - fixed my other issues and got back to me when he was done.
Thanx
10 February 2026
Reply from Hiper
Hey Tony,
Thank you for taking the time to write a review.
It's great to hear that we could help you.
Please do reach out to us, should the slightest problem arise!
Best regards,
August
Great and smooth exprience
I needed to activate my internet subscription and Anders S. straight away helped me and did the activation from his side. It was a smooth experience without hassles. Thank you Hiper and Anders S. for the smooth service.
10 February 2026
Unprompted review
Reply from Hiper
Hej MiH
Mange tak for din anmeldelse!
Det er en fornøjelse at høre, at du har haft en god oplevelse med vores kundeservice.
Hvis der opstår det mindste behov fremover, må du endelig ikke tøve med at hive fat i os igen.
De bedste hilsner,
August
Reply from Hiper
Kære Karolina Suchomelova,
Tusind tak for din flotte anmeldelse! Vi er rigtig glade for at høre, at du har oplevet hurtig respons og gode løsninger hos os. Det betyder meget for hele teamet, at du tager dig tid til at dele din positive oplevelse.
De bedste hilsner
Mikkel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.