Hiperrentacar Reviews 

Having hired many vehicles, I rate Hiper one of the best , reasonably priced excellent service from the free pick up from the airport ,through the extremely easy booking in process .. no upselling great almost new vehicles no hassle return ,just top the vehicle up with fuel drop the vehicle back and they take you back to the airport…. A brilliant company offering perfect customer service.

Very good experience for us, the Argentinean lady on pick up was very efficient and friendly, pick up and drop off at airport was easy, would use again, Cheers Manuel from NZ.

SCAM AT PALMA AIRPORT - TARGETING TOURISTS.

They charge unnecessary penalty claiming that the car was returned late when it was not.

This review is for the Palma airport branch especially for Christelle
Your customer service is very very bad. You have not listened to a word I have said and if this is how you treat people then people will stop coming and using hiper.
What you should have done is look at the problems I have had and return the balance to 0 and helped me book again.
I booked last year and they gave me a car which seemed in good condition. However it was late at night and. On our way to Cala bona everyone was flashing their lights at us.
When i checked the headlights were very high and on high beam I could not change them or take them off high beam. We slowly got to Cala bona and contacted hiper the following day.
They told me to drive to Cala millor where they would change the car. After being messed around by Cala millor I was given a car which they I had to go find parked miles away. It took me 1 hour 35 to find this car and they would not help at all. When I got to the car it was extremely dirty and old. I had to. Change the car back to the faulty headlight until they resolved. Days had passed and we did not get anywhere and the Palma branch just did not care.
On the last day I tried returning the car to Cala millor instead of at the hotel. Now when I got there they were closed. I went 3 times between the times they told me and they were still shut.
I called Palma and they said just leave the car at the airport as they could not get in touch with them.
They said they would compensate me on the next visit so I did not make a claim via my credit card as we did not use the car at night being faulty.
I should not have trusted them.
I have given them benefit of doubt and tried booking this year only to be shocked that they are trying to charge me a further 73 euros. For an extra day charge and 30 euros for late drop off. I am shocked. They could not take the car back because the branch closed up and went not my fault.
They will not listen what so ever. I feel like they have taken advantage and scammed me. Rather than clearing the balance and compensating me they tried charging extra.
Do not book here. They do not care. I have seen the protests and now I am thinking they are doing this on purpose
Very very bad service. The only good branch they have is Sara from another resort.
They have not once mentioned the fact the car was faulty for 10 days. Instead keep banging on about 73 euros.
Edit.
In reply to your response.
I will tell you why I was booking again this year and why the car was returned one day late.
You are saying the headlights issue does not justify anything. I paid you full money each day for a car that was faulty. I could not use the car at light time because of the headlight issue. So I am only using the car half of the day how is that ok?
I explained to you I tried to return the car the day before. I called you 7 times. Your office in Cala millor was closed. You tried calling them
But you said you couldn’t get an answer. So I was told to drop the car off at the airport. So if you are telling me to take the car the next day when I leave why should I pay you one day more ? I tried to book the car this year because tour office told me you would discount on my return this year. Because of the problems I had you would discount. So you again have not listened to what I have said. Your office has told me lies. I should have contacted my credit card company and got a refund.

The bad news is that when I got the car I didn't have a full tank of gas and to get my deposit back I had to fill up 110 km. more gas than when I got the car.

I know I am in my "wrong" according to the contract but still feel incredibly unfairly treated as a customer. We picked up the car via QR code. The digital fuel indicator showed a range of 600 KM from which we assumed the car was fully refueled. Out of confidence, we did not take a picture. After filling up for return, the digital meter showed a range of 740 km which led us to discover that the car was not quite full after all when we received it. We didn't mind and delivered the car that way, convinced of our correct action. Still, we got in trouble because we could not prove that we had refueled within 5 Km of the office :( The lady behind the counter was not reasonable, just wouldn't listen and kept interrupting us. She was very arrogant and unfriendly. In the end, we had to pay an additional 30 euros because an employee “supposedly went to fill up” and there were supposedly 5 liters too little. However, my husband saw the car being driven to the carwash and we didn't get a refueling receipt either. Out of fear of missing our flight we had no choice but to pay ... Too bad,,, In theory they were (partly) right but in practice they lost a much traveling customer

Rented a car from them at the airport of Palma de Mallorca and everything was great.

We arrived late, but only had to call the offices and they sent a shuttle for us. Check-in was as easy as it gets, with only a QR code.

Car was in perfect condition and very new and easy to drive.

10/10 recommend

Super Service! Fast Airport pickup, well-checked & serviced car handed over and very friendly personnel. Will always go to Hiper for our Mallorca rental - and so should you!

Good price,good car,helpful friendly staff,a good honest company.

I rented for 10 day from Hiper in Mahon Menorca. What a refreshing change. A fabulous car, smiling faces and no attempt to upsell. Prices were very competitive (excluding the sharks that then add on extras or find and charge for scratches that already existed). A shout out to the young assistant who looked after us when returning the vehicle. No one should have that much energy and enthusiasm at 7.30 in the morning!

Very easy and smooth. Fast to and from the airport. Nice car - good price - no problems after 14 days rental.

Best price-service !!!!

Company did everything well

Always friendly and efficient staff and bus works very well with minimal waiting. Have used them for several years, The booking process is easy and pick up and return efficient and quick.

Clean the car, excellent service, all good!

Always easy to get the car, nice and friendly staff.
Had an issue with a flat tire. They came and changed tire in 45 minutes. 👍👍

Very easy pick up and drop off. Friendly staff. Nothing complicated or fishy. Great price and car in excellent condition. Will definitely be back next time.

I have used Hipercar for over 6 years and can honestly say the service has not only maintained their excellent pricing and services, but has actually improved with their rapid service checkin and checkout. Always a pleasure and great staff always ready to help..

Good cars for a reasonable price. I have been renting many time since 2017 and never had any problems or fraudulent situations like in many other agencies in Mallorca. No hidden costs. Very friendly staff! Totally recommend!

Everything worked easy.
Nice car, fast Pick up reurn and easy with the minibus to the airport.