Hiperrentacar Reviews 

1,305
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Frequent travellers to Mallorca and we always use Hiper car hire from Palma airport. Shuttle always reliable. Office staff always friendly and never try to push extras. Cars clean. Always a good pr... See more

Rated 5 out of 5 stars

I always try and use Hipercar they are first class the staff are really friendly and they are so accommodating and professional in their dealings regarding your rental. In the past I have had a broke... See more

Rated 3 out of 5 stars

As a long-time customer, I've noticed a decline in the quality of the vehicles offered and, above all, in the quality of service from the staff. I'm hesitating about staying with this company.

Company replied

Rated 5 out of 5 stars

Really excellent. Super smooth hire. Staff lovely. Most importantly no one tried to screw us!! (a first for us in Mallorca where other car hire experiences have been a nightmare). No forced extra insu... See more

Company details

  1. Car rental company

Written by the company

El nombre de HIPER RENT A CAR constituye hoy en día una referencia para el alquiler de coches en las Islas Baleares. Desde su creación en 1.969, año que Gabriel J. Ferrá, su fundador, iniciara su actividad en este sector con una flota de 6 vehículos en la zona de la Playa de Palma, la empresa ha mantenido un crecimiento constante hasta consolidarse como uno de los principales proveedores de coches de Mallorca, Menorca e Ibiza.


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4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,305)

207 reviews in the last 12 months

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Rated 5 out of 5 stars

everything went smooth

everything went smooth : the pick -up at the airport with the shuttle, and the stuff at the desk,all very fast, and the personel makes a relaxed impression !Recommended !

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Professional and efficient

Professional and extremely efficient service. Minibus service from Palma airport to their depot takes 4mins, much easier than on airport companies. I would use no one else in Mallorca. Importantly, their insurance arrangements are excellent.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

Professional Company

Was nervous renting a car in Majorca but couldn’t have had a better experience with Hiper Car Rentals. The service was excellent, the car was incredibly good to drive. The whole process from online booking to pick up and drop off in Cala D’Or could not have been better. Very professional, and gave me no cause for concern about anything.

18 July 2024
Unprompted review
Rated 5 out of 5 stars

Online check-in

We arranged online check-in. To find the shuttle took longer than to get the car keys :)). Within 10min. we had the keys of the 3 cars we hired. It took about 15 to 20min. though to find the shuttle. This was/is parked when getting out of the terminal, immy 50mtrs on the right side. A yellow mini-van. Driver was very friendly!

22 June 2024
Unprompted review
Rated 5 out of 5 stars

You will not regret renting with Hiper

Rent with Hiper. You will not regret it. I'm still genuinely stunned by how positive our experience was. Every single aspect went smoothly, even when we had to add something to our booking at pick up and even when we (unfortunately) returned the car with some damage (we had paid for full insurance). The staff could not have been more helpful or friendly, they were wonderful. Thank you do much Hiper for making what I expected to be a stressful experience, instead a genuinely pleasant one.

15 June 2024
Unprompted review
Rated 5 out of 5 stars

I have used this hire company 4/5 years…

I have used this hire company 4/5 years now and the are just perfect. I always get the Hiper insurance upgrade for peace of mind. They give good discounts for return customers and they upgraded me this year, fee, from a panda to a corsa. Very simple to arrange, pick up, and return. Mini bus too and from airport is only 5 mins and comfortable. Would always recommend .

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Not worth 4.8/5.0

Rather stupidly I read the reviews for both Hiper and OK Mobility and cancelled OK Mobility (I had duplicate bookings through Auto Europe) because of the bad reviews they had. I ended up paying £42 more for Hiper. BIG MISTAKE! There are large numbers of OK Mobility cars all over Minorca and without doubt every one has looked 10x better than the heap I got from Hiper. It has got dents and scrapes/scratches all over it. 50k on the clock. It was brought out with the passenger seat saturated with water - my wife had to sit on a bin liner. When the first shower of rain came a few days in to our holiday and I switched on the rear window wiper it soon became obvious by the noise it made that there was no wiper blade, just half the metal arm. Clearly it had been broken off long ago as the point on the arm where it had broken off was rusty. When the car was handed over there was zero information given to us, just the keys. Fortunately I took a very comprehensive video of the whole car before driving away as I had bad vibes about the company from the start. God only knows how they have such an excellent rating. If you do decide to rent from Hiper whatever you do don’t pay a single penny more as a premium because they are meant to be one of the best. My experience says loud and clear they aren’t.
PS just realised reading the recent 5* reviews not a single one is for a hire in Minorca. Obviously the Minorca office is the poor relation where all the heaps are sent to after their useful life in Majorca, Ibiza etc has ended.

13 June 2024
Unprompted review
Hiperrentacar logo

Reply from Hiperrentacar

Dear Ray, thank you for sharing your experience with us. We are really sorry to see that you have such a bad impression of our service. Could you maybe provide a reference number (booking or rental agreement) so that we can have a look into this ? Best regards.

Rated 5 out of 5 stars

Everything went very well

Everything went well. At the airport the bus was there to take us to the office of Hiper rent-a-car. In the office, everything went smoothly and no one tried to sell additional insurances. They just asked if were interested in the full insurance, we say no and that was it. Also, we got a car from a superior category that rented and was in great conditions :)
Friendly staff at Palma office, everything very quick and efficient :)
Delivering the car, everything went well too.
In another place I travel to and that has Hiper I will rent again for sure!

29 May 2024
Unprompted review
Rated 4 out of 5 stars

Good service especially at drop off

Booked through Sunny cars and great service from Hiper. Had organised that teh car was dropped off at the hotel, was on time and all very clear. With dropping off we were helped fast and we were a bit delayed so did not put petrol in, willing to accept costs, but the gentleman reassured us that there was a petrol station down the road and it would save us a lot of money. That is how service should be. Only thing was that the car was a bit small, had booked a VW Golf category and we got a Renault, it was tiny and definitely smaller than an VW Golf. Also the car seats were just loose in the back, would be nice if they could strap these in so it's done correct. Overall very happy.

3 June 2024
Unprompted review
Rated 4 out of 5 stars

Hired a nice clean MG suv automatic…

Hired a nice clean MG suv automatic for two days in Calla Millor ,booked on line the night before for 94 euro's , fuel is full to full with unlimited mileage, I would have given 5 stars but when they give you the key to the car at the desk they just say it’s parked in the Aldi car park a few minutes walk away ,not a big issue but finding a car in car park not really professional is it,also they did not do a walk around the car.I would still recommend as good value and the car was clean ,modern and felt safe.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

My Opel Ibiza from Hiper was perfect…

My Opel Ibiza from Hiper was perfect for the narrow old streets of Palma - but it had no trouble driving all the way to Cap Formentor at the other end of the island - and back in time for my flight home. Service and car both quick and efficient - no complaints. The center being a shuttle ride away from the airport worked fine in practice.

18 March 2024
Unprompted review
Rated 4 out of 5 stars

Very good domestic car rental company

Mallorca - all was fine, car was almost new, reasonable price, friendly staff, they have the office not directly at the airport, but there is a shuttle service, which take 4-5 minutes, be aware about 30 EUR fee for late take over or early hand over of the cars. Especially by morning flight cannot be avoided. Their working hours are 8:00 - 22:00. Despite this fee, we were satisfied. I would recommend.

9 March 2024
Unprompted review

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