After discovering our driveway was too borrow for a skip lorry, we opted for a Hippobag. Booking was simple and delivery was within 24 hours, as was collection after asking for it to be removed. W... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
First time ordering a Hippo bag and will definitely use again as well as recommending to friends and family. Bag delivered by courier, filled and we arranged collection a couple of months later. They’... See more
Company replied
Excellent service from Hippo waste purchased a Midibag, filled, booked a pick up and was collected in 3 days! Perfect! The collection man was very polite, he had no trouble parking his vehicle and col... See more
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Ordered Mega bag and paid for collection at the same time. The bag easily held all of the waste soil and rubble from my garden clear up. Arranging collection was super easy online and within 2 days... See more
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Company details
- #24 of 46 best companies in Waste-Management Service
- #24 of 39 best companies in Waste Collection Service
- #16 of 25 best companies in House clearance service
Information provided by various external sources
Trusted with rubbish removal for over 15 years. Services include HIPPOBAG, skip and Man & Van services.
Contact info
1000 Lakeside, PO6 3EN, PORTSMOUTH, United Kingdom
- 0333 9990999
- web.enquiries@hippowaste.co.uk
- hippowaste.co.uk
4.7
Excellent
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Very quick collection.
Very quick collection. Helpful driver answered all my questions regarding filling bag and maximum weight plus more.
22 June 2026
Reply from HIPPO
Thank you for your feedback and your positive comments regarding our driver will be passed back to him. Kind regards, HIPPO.
Quite expensive but we thought we would…
Quite expensive but we thought we would pay it for the convenience of taking a bag from B&Q and filling it for quick removal. Paid almost £200 to have a midi bag collected, it is still sat there although the collection was supposed to have been in 5 working days. Really wish we could reverse the decision - bag is still uncollected and we have not heard from Hippo. I also found the information on the leaflets and different parts of the site contradictory and unclear as to what could go in it. Some of the information states different things. I'm really disappointed as it's not as cheap as local waste removal companies but I thought it'd be less effort. We have big renovation project upcoming and wanted to see how the midibag would go with hope of using the skip bags. We will sadly not be using them again.
24 June 2026
Unprompted review
Reply from HIPPO
We’re sorry to hear that your experience did not meet expectations.
We understand your frustration, particularly as your bag remained uncollected beyond the estimated collection timeframe. We also appreciate your feedback regarding the clarity of information about acceptable waste types and will ensure this is passed on to the relevant teams for review.
The 5 working day collection timeframe is an aim rather than a guaranteed service level, however we recognise that delays can be disappointing, especially when convenience was a key reason for choosing HIPPO.
We would welcome the opportunity to discuss your experience further. Please contact our customer service team on 0333 999 0999 and ask to speak with Lisa.
Thank you for taking the time to share your feedback.
Team HIPPO
Reply from HIPPO
Thank you for your review!
We’re pleased to hear you were happy with the service provided.
Thank you for choosing HIPPO!
Team HIPPO
Excellent
Excellent, I like the fact that you get months to use the bag so you can clear in your own time rather than like when you have a skip you only have a couple of weeks
23 June 2026
Reply from HIPPO
Thank you for your review!
We’re delighted to hear you like the flexibility that HIPPOBAGs offer, allowing you to clear waste at your own pace rather than working to a fixed skip hire period.
Team HIPPO
Speedy Collection
I telephoned to book a collection on the Friday and the bag was collected on the Tuesday. I was advised on Monday that my collection would be Tuesday and that there was no need for me to be home. Excellent service
23 June 2026
Reply from HIPPO
Thank you for your review!
We’re delighted to hear your collection was arranged and completed so quickly. It’s great to know the communication kept you informed and that the process was straightforward and convenient.
Thank you for choosing HIPPO!
Team HIPPO
The concept is good as was the service…
The concept is good as was the service but as I am sure you are aware, you are not competitive with skip companies
15 June 2026
Reply from HIPPO
Thank you for your review!
We’re pleased to hear you were happy with the service and found the concept useful. We appreciate your feedback regarding pricing and understand that different waste removal solutions will suit different projects and budgets.
Thank you for taking the time to share your thoughts and for choosing HIPPO.
Team HIPPO
The collection was completed on time I…
The collection was completed on time I wasn’t at home when the lorry came ,very pleased the service and would definitely recommend it.
.
23 June 2026
Reply from HIPPO
Thank you for your review!
We’re delighted to hear the collection was completed on time and that you were pleased with the service. We really appreciate your recommendation.
Team HIPPO
Reply from HIPPO
Thank you for your review!
We’re delighted to hear you found the whole process easy, from ordering and filling the bag through to collection.
Team HIPPO
Bag arrived promptly and was easy to…
Bag arrived promptly and was easy to use. Collection was hassle free and fast.
22 June 2026
Reply from HIPPO
Thank you for your review!
We’re pleased to hear your bag arrived promptly and was easy to use, and that the collection process was fast and hassle-free.
Team HIPPO
Great service from ordering to pick up.
22 June 2026
Reply from HIPPO
Thank you for your review!
We’re delighted to hear you received great service from ordering through to collection.
Team HIPPO
Let down
My last bag to be picked up I was let down 3 times and it took a month to pick it up that put us behind with the work we are doing 😔
22 June 2026
Reply from HIPPO
We’re sorry to hear about your experience and understand how frustrating it must have been to experience multiple collection delays, particularly when it impacted the progress of your project.
We appreciate you bringing this to our attention and apologise that the service did not meet expectations on this occasion. Your feedback has been noted and will be shared with the relevant team for review.
Thank you for taking the time to leave your feedback.
Team HIPPO
Fast delivery easy to book return and…
Fast delivery easy to book return and collected on time will use again.
15 June 2026
Reply from HIPPO
Thank you very much for your positive feedback and we look forward to collecting from you again in the future.
Very easy to book delivery and…
Very easy to book delivery and collection, excellent communication.
18 June 2026
Reply from HIPPO
Thank you very much for your positive feedback and we look forward to collecting from you again in the future.
So easy
Easy to book, bag delivered the next day.
Collection process easy to sort online & bag collected within 5 days.
So much easier than trying to sort a skip & not waiting around for weeks for collection.
Will definitely be using again :)
19 June 2026
Reply from HIPPO
Hello
Thank you for your 5‑star review 🙂 really glad to hear the whole thing felt easy, from booking through to collection.
It’s great to know it saved you the hassle of dealing with a skip too. Appreciate you choosing HIPPO, and we’ll be here when you need us again.
Team HIPPO
Reply from HIPPO
Thank you very much for your feedback and we look forward to collecting from you in the future.
Hippo Waste of Space
Arranged for the collection of two Hippo Bags on 3 June and finally had them picked up on 16 June after numerous e.mails to customer service and persistence on my part. Website suggests 3-5 days so after waiting 7 thought it reasonable to get in contact. Cannot believe they then took another week to sort it out!
Given the significant delay in the service I suggested that they waive one of the collection fees (given both bags were collected at the same time and two collections cost over £400) which seemed reasonable, but even then they were difficult and would only refund £100 for all the inconvenience of delaying the project. Disappointing when a 'reputable' company disappoints you further for the sake of the £100 difference!
At least I can say having had so much interaction with Customer service they are very polite!
16 June 2026
Unprompted review
Reply from HIPPO
Hello David
Thank you for taking the time to leave your review. We’re very sorry for the delay you experienced and completely understand how frustrating it must have been, especially after needing to chase us.
This is not the level of service we aim to provide, and we apologise for the disruption caused to your project.
We would also like to clarify that refunding collection fees is not part of our standard policy. The £100 refund offered in your case was a discretionary goodwill gesture made specifically in response to the circumstances and the delays you experienced, rather than something routinely provided.
We are pleased to hear that our customer service team were polite throughout your interactions, although we recognise this does not make up for the overall experience.
Thank you again for your feedback, it is taken seriously and will be used to improve our service going forward.
Team HIPPO
Easy and efficient
Really easy to arrange, with absolutely no fuss for delivery or collection of the bag. Would absolutely use again.
19 June 2026
Reply from HIPPO
Thank you very much for your feedback and we look forward to collecting from you in the future.
Such a smooth customer journey
Such a smooth customer journey, from bag drop off to a very quick collection. Great all round.
19 June 2026
Reply from HIPPO
Thank you very much for taking the time to send in your positive feedback. We are pleased to hear of your positive experience.
Would use again
Great service
Easy to book and pay
Bag delivered super quick
Promt collection
17 June 2026
Reply from HIPPO
Thank you very much for your feedback and we look forward to collecting from you in the future.
Handy to buy
Handy to buy! The mega bags were brilliant and easy to store whilst filling things in!
12 June 2026
Reply from HIPPO
Thank you very much for your feedback and we look forward to serving you again in the future.
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