Hira Textiles Reviews 439

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 1 out of 5 stars

I recently bought an outfit for my son's upcoming wedding online from Hira textiles. The dress arrived in good time but the quality of the fabric, stitching and apperance did not match my expectations... See more

Rated 3 out of 5 stars

Hey I loved the mustard kameez everything was perfect. Except Royal Mail refused to give me my package because instead of my address being put as number 6 it was 7 after 10 mins of arguing I had to sh... See more

Rated 5 out of 5 stars

Very impressive Hira Textiles ! Thank you. Easy website to order from and true to life images. I received my outfits within 3 days. Very responsive customer service. My lawn dresses are lovely too.... See more

Company replied

Rated 5 out of 5 stars

I've been so impressed with Hira Textiles Website. I ordered an XXXL outfit on the Saturday morning and it arrived the following morning, granted I did pay for the next day delivery, it was great to h... See more

Company details

  1. Clothing Shop
  2. Children's clothes shop
  3. Ladies' clothes shop

Written by the company

Hira Textiles is one of the UK's largest Asian fashion retailer. We endeavor to provide our customers with quality goods and quality at market-leading prices.


Contact info

3.5

Average

TrustScore 3.5 out of 5

439 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Bulsshit dont give my refund or reply!

I ordered online my delivery came and it was ript i sent a picture and showed them they replied after 1 day and said ok we can do a refunded discount so i said ok they havent replied back since i have sent messaged throught their email, whatsap and instagram if some one could help me report please let me know

10 October 2023
Unprompted review
Rated 1 out of 5 stars

STAINED CLOTHES - COOKING OIL

Hi again,

This is the third email I’m sending as I’ve not had any response after making various contact on WhatsApp, call, tiktok.

I received my item a week after placing my order. Firstly you said you didn’t have the colour which I originally wanted in stock, so i had to choose another colour. I went for the same design but a pink dupatta.

My order arrived on Saturday 2nd sept only to be disappointed when opening to find STAINS of oil on the kameez, and black marking on the trousers.
Tried to make contact for a refund but look likes I’m getting ignored.

Blocking me on platforms is not helping your business. Getting scammed by companies like yourselves you should be ashamed, HIRA if that’s her name should be ashamed of herself who looks like doesn’t have any humanity for the community. She’s not going to go far by scamming people for their money. I will take this further if this isn’t resolved nicely because I am not the first customer. Bureau will look into the business.

2 September 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely Scam

Absolutely Scam! Fought them for many months NO refund or missing item, No Money back. It looks like they doing this fraud for long time without Government punishment. Definitely will take some action against this "company "

1 August 2023
Unprompted review
Rated 1 out of 5 stars

Worst customer experience ever. Just pray your clothes don’t come damaged and you have to beg for a refund or credit note (neither of which you’ll actually get)

Ordered 2 items, which were both damaged and came late. All communication (across all platforms) was ignored or had very late replies (weeks and months).
We were entitled to a full refund but they ignored until I followed up weeks later and they finally gave a credit note. A full refund should have been given but they ceased all communication. We went ahead and used the credit note and lo and behold, it does not work. Truly the worst company I’ve ever had to deal with. I was patient yet they took advantage and continued to act in the same way. This is the second occasion it has happened. I only went back because my mum and sister really liked one of the items and wanted matching clothes.

27 August 2023
Unprompted review
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.

Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 5 out of 5 stars

Delivery in time

Delivery in time, excellent service, good material.

30 July 2023
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 5 out of 5 stars

They delivered on time and quality is…

They delivered on time and quality is good.

18 July 2023
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 1 out of 5 stars

Bad Customer Service

Their customer service is awful, they do not respond back to emails or WhatsApp messages

24 July 2023
Unprompted review
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.

Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 4 out of 5 stars

Its good

Delivered in time

11 July 2023
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 5 out of 5 stars

I was contacted promptly when my size…

I was contacted promptly when my size wasn’t available options given and a quick delivery

10 July 2023
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are very pleased to hear that you are happy with the products you have ordered. We try to offer the best quality products and delivery service to our customers. We look forward to seeing you shop from us again in the future.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 1 out of 5 stars
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.

Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 1 out of 5 stars

The sizes were wrong I got a xxl Kurta…

The sizes were wrong I got a xxl Kurta and s salwar I am very disappointed I’ve never had this from HIRA before

5 July 2023
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.

Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

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