Hira Textiles Reviews 439

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 1 out of 5 stars

I recently bought an outfit for my son's upcoming wedding online from Hira textiles. The dress arrived in good time but the quality of the fabric, stitching and apperance did not match my expectations... See more

Rated 3 out of 5 stars

Hey I loved the mustard kameez everything was perfect. Except Royal Mail refused to give me my package because instead of my address being put as number 6 it was 7 after 10 mins of arguing I had to sh... See more

Rated 5 out of 5 stars

Very impressive Hira Textiles ! Thank you. Easy website to order from and true to life images. I received my outfits within 3 days. Very responsive customer service. My lawn dresses are lovely too.... See more

Company replied

Rated 5 out of 5 stars

I've been so impressed with Hira Textiles Website. I ordered an XXXL outfit on the Saturday morning and it arrived the following morning, granted I did pay for the next day delivery, it was great to h... See more

Company details

  1. Clothing Shop
  2. Children's clothes shop
  3. Ladies' clothes shop

Written by the company

Hira Textiles is one of the UK's largest Asian fashion retailer. We endeavor to provide our customers with quality goods and quality at market-leading prices.


Contact info

3.5

Average

TrustScore 3.5 out of 5

439 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Item was damaged

Item was damaged. I contacted same day for a refund and I was getting not reply back. Contacted via whatsapp and email through the site. totally ignored. Site said I would get a refund on damaged items, went through website and offered a voucher, contacted about refund and got totally ignored

10 July 2023
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.

Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 1 out of 5 stars

Scammers

Ordered dresses in march,, its now july and dpd confirmed my dresses are back with them. They are not giving me a refund even though im entitled to one, and keep leaving me on seen. Have stolen hundreds from me

19 March 2023
Unprompted review
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.

Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 5 out of 5 stars

Great first time experience

Love the dress and the fact that Hira cater to plus size ladies. The website was very easy to use, did not take long to find the dress I wanted. Service and communications was great, I received my salwaar suit within 5 days of placing the order. Overall it was a great experience and will be ordering in the future.

9 July 2023
Rated 1 out of 5 stars

Really bad not true to sizes and when I…

Really bad not true to sizes and when I want to return the suits they send one email says my return request is been submitted and I’m going to get on other email with instructions that how can I return the suits but it’s been 4 days and I’m still waiting for another email and I try to contact them by email and text messages but still haven’t got any response from them so really bad experience and waste of money

10 July 2023
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.

Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 1 out of 5 stars

Dress is not according to its…

Dress is not according to its description

9 July 2023
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.

Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

Rated 5 out of 5 stars

Absolutely amazing suits

Absolutely amazing suits, the photos online didn’t do the suits justice, when they arrived they looked so beautiful, my girls were very pleased, delivery was very quick and the prices are affordable, the stitching was perfect and any embroidery was done with perfection, I’ll definitely be ordering again.

22 June 2023
Rated 1 out of 5 stars

Disgrace! Would never shop from there!

I was sent the wrong size bottoms and a different size top. I have been emailing since and no one bothers to respond to my emails! Disgraceful service. Would not recommend!!

21 June 2023
Hira Textiles logo

Reply from Hira Textiles

Hi,

Thank you for taking the time to leave this review.

We are sorry to hear that our service was not up to standard. We pride ourselves on providing a high quality service to customers and will look to improve in the future.

Please get in touch via Admin@hiratextiles.com and we will get this resolved ASAP.

Thank you for shopping with Hira Textiles.

Kind Regards
Team HIRA

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