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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and efficiency, making the entire process smooth and pleasant. People frequently highlight the excellent service, noting the ease of booking and the straightforward pick-up and drop-off procedures. Many also appreciate the affordable pricing and the well-maintained vehicles. However, some customers also noted issues with transparency regarding costs, mentioning unexpected charges and a high administration fee for fines. A few other people also felt that the customer service was unhelpful when dealing with vehicle breakdowns and bond refunds, with some experiencing difficulties in getting issues resolved.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their friendliness, helpfulness, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the friendly,... See more

Booking process

Customers had positive experiences with the booking process. Many reviewers found the online booking system... See more

Price

Reviewers mention positive feedback about price. Many customers found the rates affordable and described them... See more

Customer service

Consumers find customer service to be ambiguous. Many customers report positive experiences, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired a double cab canopy ute for a 2 day band trip to Auckland from Wellington & had to drive through 120km wind gusts & torrential rain overnight. The ute was incredibly stable on the road in suc... See more

Rated 5 out of 5 stars

First time using Hireace & the experience couldn’t have been any easier. I happened to be passing so went in to book. Lovely guy who had me settled with what I needed in no time. Upon collection I... See more

Rated 5 out of 5 stars

Staff were amazing from the time we had the quote to the time we collected and returned the Van / trailer. We have rented from Hireace Onehunga for many years now and always amazed of the ongoing se... See more

Rated 5 out of 5 stars

Wanted a small trailer for several hours. Hireace had a good selection at reasonable cost. Online info and booking both easy to follow and complete. Helpful staff made pickup and drop off straightforw... See more


Company details

  1. Truck rental agency

Written by the company

Hireace is a well established, privately owned and operated nationwide business. Specialising in trailer and vehicle hire and leasing packages to suit your needs from long or short term, one day to one year. We also offer one way hires between our nationwide rental locations. With a well maintained fleet of vehicles and trailers, we use only New Zealand designed and built Briford trailers that have been proven in the rental industry. From moving vans and trucks to minivans and minibus hire - we do it all, and at a competitive price!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service…

Needed a hire van for a day got everything done. Online booking, Staff was so helpful and friendly, so fast and efficient service, hiring and returning, so helpful, thank you to you all, will hire you again, and let family know, thanks👍

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great staff

The truck was ready, the hire process was organised and important information was highlighted and explained.
Staff at the silverdale Auckland branch are great - friendly and helpful. I've hired here three times - always a positive experience

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with. Easy process. Professional staff at both the pickup and drop off. Yong Ang in particular stood out to me as a great, friendly, upbeat character! Thanks all.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Hireace East Tamaki highly recommend

Hireace East Tamaki are so warm and welcoming, staff are very friendly and helpful. They explain the terms and conditions so clearly and easy to comprehend. I’ve returned several times over the years because of their service, I highly recommend 😊

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Wellington band Lung on Tour to Auckland

We hired a double cab canopy ute for a 2 day band trip to Auckland from Wellington & had to drive through 120km wind gusts & torrential rain overnight. The ute was incredibly stable on the road in such conditions & easily negotiated the debris & slips on the state highway. Hireace service was great & all our electronic equipment stayed safe & dry throughout. Would recommend 100 percent.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Great to deal with Silverdale Hireace

Great to deal with Silverdale Hireace. Friendly, helpful, team members and smooth process throughout. Excellent vehicle too. We got the job done quicker than we expected. Hassle-free exercise top to bottom, largely due to the staff we dealt with.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy, friendly and efficient. Nothing is a problem.

From booking the vans to dropping them back after the hire everything was easy, friendly and efficient. Nothing was a problem.
The pick-up was especially well managed despite there being multiple clients coming in at once. Never felt ignored or hurried.
The vans were of a good standard and sparkling clean. They ran well, didn't really have to think about it - which means they're doing it right!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Hireace was fantastic

Hireace was fantastic. No need to pre-book...there was a van ready and waiting. Friendly service and very flexible (we had to change the drop off location, and extend our hire) The young lady we spoke with on the 0800 number was polite, professional and offered excellent service. All in all Hireace went above and beyond would highly recommend.

4 March 2026
Unprompted review

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