HireGo Minibuses Reviews 

217
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company, consistently sharing wonderful feedback about their travels. Customers frequently praise the booking team and staff for being extremely helpful, professional, and organizing trips with absolute ease. Travelers also love the drivers, describing them as punctual, friendly, and always going above and beyond to ensure a very comfortable ride. Though some customers experienced frustrating issues when bookings were unexpectedly cancelled at the last minute or drivers completely failed to show up. A few reviewers also noted that the overall prices felt significantly higher and less competitive compared to other available providers in the area.

What people talk about most

Service

Consumers find service to be positive, highlighting polite and punctual drivers who keep vehicles clean and... See more

Staff

Clients share positive opinions on staff, highlighting professional and friendly drivers. Consumers... See more

Booking process

Reviewers mention ambiguous feedback about booking_process, reflecting a wide range of differing experiences.... See more

Price

Customers had ambiguous experiences with price, featuring a split in opinions. Many reviewers appreciated... See more

Customer service

Customers consistently note ambiguous experiences with customer service, showing stark contrasts in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book confirmed the price straight away with no hidden extras. Mini bus arrived on time driver was pleasant & helped people down the step when getting off the bus.Hot day & vehicle was kept... See more

Rated 4 out of 5 stars

When our ferry was severely delayed, HireGo provided flexibility to keep with our original plan. Although it took a lot of back and forth, we eventually found a solution that worked for everyone. Than... See more

Company replied

Rated 5 out of 5 stars

Marcus, Hendry & Chris on the booking team were informative and efficient. The price was in line with other providers and we appreciated the reassurance given by the booking team around the arrangemen... See more

Company replied

Rated 5 out of 5 stars

We have used Hirego services for our 20 people group to and from airport to hotel. Even though we have reserved 20 seater bus Hirego has given us 38 seater to accommodate our 30 big suitcases, the... See more

Company replied


Company details

  1. #17 of 23 best companies in Bus and coach company

Written by the company

HireGo is a Minibus and Coach hire company in the UK with 2500+ partners and a fleet ranging from 9 seater minibuses to 70 seater coaches. Be it a Wedding, Funeral, Corporate Event, Group tour, Airport Transfer or anything else, HireGo covers it all.


Contact info

4.2

Great

TrustScore 4 out of 5

217 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(217)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Marcus was absolutely amazing with…

Marcus was absolutely amazing with helping me fine an amazing deal for all 9 of my friends. I am very impressed with how clear his communication skills are and how quick he managed to help us all.
Will definitely be using Marcus and this service again.

25 April 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you for your review, we are glad you liked our service and Marcus helped you. Look forward to seeing you again

Rated 5 out of 5 stars

Holiday runs

Company was reliable and the owners marcus and john was always happy to help the mini bus is always clean and tidy

8 April 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

thank you for your review. We are glad you liked our service. We look forward to your travel with us again

Rated 5 out of 5 stars

Holiday Run

John and Marcus was very clear about what was going to happen, the bus they provided was clean and tidy. Would definitely recommend to other people.

13 April 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you Nick for your review. We are glad you liked our service

Rated 5 out of 5 stars

We recently used HireGo Minibus and…



We recently used HireGo Minibus and Coach Company for a corporate event, and we couldn't be happier with the service. Steve and Marcus were a pleasure to work with, making the booking process effortless. The minibus was clean and comfortable, and the driver was punctual and professional. We'll definitely be using HireGo again for future events!

13 April 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you for your review, we look forward to seeing you again

Rated 5 out of 5 stars

I recently booked a minibus through…

I recently booked a minibus through HireGo for a trip on the Dumfries side, and it was fantastic. Marcus and John were incredibly helpful in booking, ensuring I got the best price. The bus arrived on time, and the driver was friendly and chatty. Plus, the bus was clean and were on time at my door step. Would definitely recommend this company.

19 April 2024
Unprompted review
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Reply from HireGo Minibuses

thank you for your review, we are glad you liked the service

Rated 5 out of 5 stars

HirGo delivered exceptional service…

HirGo delivered exceptional service when we booked a minibus on a contract basis. John and Marcus demonstrated outstanding expertise in sales and operations, efficiently streamlining processes and addressing challenges. Their proactive approach and dedication ensured a seamless experience, making it clear that we were in capable hands. Highly recommended for reliable transportation solutions.

15 April 2024
Unprompted review
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Reply from HireGo Minibuses

thank you for your review. We are glad you liked our service. We look forward to seeing you again

Rated 5 out of 5 stars

Steve and Ben where a pleasure to deal…

Steve and Ben where a pleasure to deal with and made sure every aspect of our trip was taken care of to the highest standard.Our bus arrived early for our pick up the driver was first class going above and beyond loading and unloading all our luggage.The bus was spotless and the driver was experienced polite and helpful.Would not hesitate to use this company again

15 February 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you. We are glad you liked our service and the drivers courtesy. We look forward to see you again

Rated 5 out of 5 stars

Great service

Great service

2 April 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

thank you for your review. We are glad you liked our service

Rated 5 out of 5 stars

Day Trip

Our journey from Sheffield to Manchester with hire and go was fantastic!There rates were unbeatable and there service matched up perfectly.The minibus arrived right on time and it was spotlessly clean.John was incredibly helpful and cooperative throughout.Highly recommend this company for a hassle free experience

14 April 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you for traveling with HireGO Minibuses, We are glad you liked our service, we look forward to seeing you again

Rated 5 out of 5 stars

DAY TRIPS

We booked a 16 seater mini bus with hire and go and it was awesome.The team, especially John,was super professional.They made everything easy,the mini bus was clean,and the ride was smooth.Totally recommend them!

15 April 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you for traveling with HireGO Minibuses, We are glad you liked our service, we look forward to seeing you again

Rated 5 out of 5 stars

Coach service

In the end, the event was a big success. Everyone was happy, and they knew it was because of John. He showed them that even when things go wrong, there's always a way to fix them. Thank you, John, for providing the best possible service!

15 April 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

We are glad you liked our service, we look forward to seeing you again

Rated 5 out of 5 stars

Easiest travel booking I have ever…

Easiest travel booking I have ever made. Marcus made everything so easy. Look forward to getting on the bus to the airport.

7 April 2024
Unprompted review
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Reply from HireGo Minibuses

We are glad you liked our service, we look forward to seeing you again

Rated 5 out of 5 stars

Excellent service from the guys

Excellent service from the guys. They always check up the day before the hire. No mistakes always checking up or going over the final details of the job. My friend used them also for a weekend trip to London. I would recommend John and Marcus anytime Gary Watson Glasgow

1 April 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you Gary for your review. We are glad you liked our service. We look forward to seeing you again

Rated 1 out of 5 stars

What a terrible service

What a terrible service.
Me and my dad in law booked the coach together, they were due too pick up at 16:30 too make it too my 18th birthday party, driver picked up 20mins late, we had a lovely party but unfortunately the wait ruined the night at the end, we were left outside for 2 hours, it was freezing, some people have conditions so they should not be in the cold, they were then poorly...
It was a joke.

30 March 2024
Unprompted review
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Reply from HireGo Minibuses

Your family already has left 4 negatives reviews over here for one booking. We have already explained situation over email.

The post code provided for intial pickup was on a road that was 3km and driver had to go from the junction to the other side that was there was a delay in pickup. We have apologized and offered partial refund for your trip. however, demand of 100% refund is not fair.

Rated 1 out of 5 stars

Awful service, DO NOT USE!

Awful service! My brother booked with this company for a return trip, pick up at 4.30 (was 40 minutes late!) Collection for return trip at 11.30 ( was almost 2 HOURS late!!!) 15 people left stranded on a cold miserable night.
Follow up: this is NOT a spam review. I was one of the passengers left stranded on the side of the road!!!!!!
Follow up number 2: Yes my entire family is leaving bad reviews because we were all on the trip that you ruined for us by leaving us stranded in the middle of nowhere on a freezing cold night!
Follow up number 3!: I will continue to reply to your comments on my review. The compensation you have offered my brother is not even half of what was paid!

30 March 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Amanda, We apologize for the inconvenience caused due to coordination error on the day. We have contacted the person who made the booking and offered a partial refund for the return journey. However, please stop putting multiple negative reviews on the same booking. Your family has left 4 negative reviews here. We have already sent a partial refund. However, demand to give more compensation is not fair.

Rated 1 out of 5 stars

Awful service, do not use!

Awful service, my uncle booked a return trip at the cost of £390, and we were all left outside in the cold from 23:30 until 01:15!
I have 2 terminal lung diseases, (cystic fibrosis and emphysema), and left in the cold for 2 hours while waiting for the driver!
I've only just come out of a 3 week stay in hospital for poor lung function, and I now feel like to need to take more time off work to recover all over again, for being abandoned by the company on a very cold night, which effects my chest!
Also, I had an industrial injury involving my arm, (nearly chopping it off), and being in cold conditions worsens it, I've not been able to do anything all day today because of the pain I'm in and completely unable to have use of my arm.
Awful, terrible company, do not use!
The person on the line of the company phone number blamed the driver, then the driver blamed the company, so someone is lying.
Refund should be given to my uncle, without having to even ask.
Joke of a company

30 March 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Your family already has left multiple negative reviews over here on the same booking and multiple platforms. We have already explained situation over email and offered a partial refund as well.

The post code provided for intial pickup was on a road that was 3km and driver had to go from the junction to the other side that was there was a delay in pickup. We have apologized and have done a partial refund for your trip. however, demand of 100% refund is not fair.

Rated 5 out of 5 stars

amazing customer service from Marcus

I received amazing customer service from Marcus today. I am arranging a hen do for my friend and was let down by another bus company a week before the trip. Marcus was lovely and accommodated me and 8 others helping arranging the transport. I was rather stressed due to the short notice however Marcus was really helpful and it took the stress out of planning. I was also very happy with the price. Would definitely recommend. Thanks again Marcus for saving the day!

31 March 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

thank you Emily for your review, we are glad you liked our service, we look forward to seeing you again

Rated 1 out of 5 stars

**DO NOT USE**

**DO NOT USE**
Absolute joke of a company. Paid £390 for a return trip. Driver was late to pickup point and didn't know where he was going despite me sending relevant postcodes. Dropped us off , I spoke with him to confirm pick at at 1130pm for our return trip. Driver/bus did not turn up !! 15 people left out in the cold and rain .

30 March 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Your family already has left multiple negative reviews over here on the same booking and multiple platforms. We have already explained situation over email.

The post code provided for intial pickup was on a road that was 3km and driver had to go from the junction to the other side that was there was a delay in pickup. We have apologized and sent a partial refund as well for your trip. however, demand of 100% refund is not fair.

Rated 5 out of 5 stars

I searched for Great Customer Service! a mini bus company to…

I searched for a mini bus company to take us to our destination for the school holidays. I found Hirego on the Internet. I completed and I did not notice but I received an immediate reply with a quote. Call the next day and spoke with someone he passed me to the gentleman who sent the quote. We were able to discuss our needs and requirements and he gave us suggestions and options. We were very impressed and booked straight away for our trip.
I am impressed with the forth coming answers options and offers. The professional and friendly manner we were treated with across the phone was excellent. Also the follow up phone call near the date of trip also helps with any issues or questions you may have. We will definitely be using this company again for our outings. Thanks

11 March 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Dear Valerie, we are glad you liked our service. We look forward to seeing you again

Rated 5 out of 5 stars

I heard a very easy and smooth booking…

I heard a very easy and smooth booking with hireGo. Mr Marcus was very helpful and prompt. I wouldn’t hesitate to recommend them.

30 March 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your kind review. We look forward to seeing you again soon

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