HireGo Minibuses Reviews 

217
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers had a great experience with this company, consistently sharing wonderful feedback about their travels. Customers frequently praise the booking team and staff for being extremely helpful, professional, and organizing trips with absolute ease. Travelers also love the drivers, describing them as punctual, friendly, and always going above and beyond to ensure a very comfortable ride. Though some customers experienced frustrating issues when bookings were unexpectedly cancelled at the last minute or drivers completely failed to show up. A few reviewers also noted that the overall prices felt significantly higher and less competitive compared to other available providers in the area.

What people talk about most

Service

Consumers find service to be positive, highlighting polite and punctual drivers who keep vehicles clean and... See more

Staff

Clients share positive opinions on staff, highlighting professional and friendly drivers. Consumers... See more

Booking process

Reviewers mention ambiguous feedback about booking_process, reflecting a wide range of differing experiences.... See more

Price

Customers had ambiguous experiences with price, featuring a split in opinions. Many reviewers appreciated... See more

Customer service

Customers consistently note ambiguous experiences with customer service, showing stark contrasts in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book confirmed the price straight away with no hidden extras. Mini bus arrived on time driver was pleasant & helped people down the step when getting off the bus.Hot day & vehicle was kept... See more

Rated 4 out of 5 stars

When our ferry was severely delayed, HireGo provided flexibility to keep with our original plan. Although it took a lot of back and forth, we eventually found a solution that worked for everyone. Than... See more

Company replied

Rated 5 out of 5 stars

Marcus, Hendry & Chris on the booking team were informative and efficient. The price was in line with other providers and we appreciated the reassurance given by the booking team around the arrangemen... See more

Company replied

Rated 5 out of 5 stars

We have used Hirego services for our 20 people group to and from airport to hotel. Even though we have reserved 20 seater bus Hirego has given us 38 seater to accommodate our 30 big suitcases, the... See more

Company replied


Company details

  1. #17 of 23 best companies in Bus and coach company

Written by the company

HireGo is a Minibus and Coach hire company in the UK with 2500+ partners and a fleet ranging from 9 seater minibuses to 70 seater coaches. Be it a Wedding, Funeral, Corporate Event, Group tour, Airport Transfer or anything else, HireGo covers it all.


Contact info

4.2

Great

TrustScore 4 out of 5

217 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.2

All reviews

(217)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

HireGo Taxi Booking

I used this company for the first time to book a six seater taxi from my house to Manchester Airport. I dealt with Khan who was extremely helpful when I booked. My booking was initially for the 10th October but my flight got cancelled due to Hurricane Milton I spoke to Khan who changed my booking to the 13th for the new flight. I was contacted the day before my travel date by the taxi firm who confirmed details, they turned up on time in a clean vehicle and very friendly driver. I had booked a return trip with HireGo and again they contacted me the day before my return flight to confirm details, and again the communication with the taxi firm was excellent. I was very impressed with the communication and overall service and would not hesitate to use HireGo again.

13 October 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your review. We are glad you liked our service at HireGo. We look forward to seeing you again

Rated 5 out of 5 stars

Highly recomended

We recently hired Hirego Minibus & Coach Hire for the transportation needs of a Delegation visiting Belfast, and we couldn’t be more satisfied with the service provided. From start to finish, the team at Hirego was outstanding. Khan and Gary went above and beyond to ensure everything ran smoothly, displaying professionalism.

The vehicle provided was impeccably clean, comfortable, and perfect for our group’s needs. The driver was punctual, courteous, and knowledgeable about the area, making the travel experience seamless and enjoyable for

We highly recommend Hirego for anyone looking for reliable and high-quality transportation services. Thank you again for helping make our visit to Belfast such a success!

8 October 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you for your review. We are glad you used our service for the delegation visiting belfast. We look forward to working with you again. Will convey your comments to Khan and Gary

Rated 5 out of 5 stars

Driver was very good

Driver was very good, on time. The journey went smooth. Definitely will be using the company again. Recommended.

16 September 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you Nicolas, we are glad you liked our service, we look forward to seeing you again at hirego

Rated 5 out of 5 stars

The process to book and contacting the…

The process to book and contacting the company was smooth and very easy. The drivers were very professional. We highly recommend the company and will definitely use again

22 September 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you Allan for your review. We are glad you liked our service, we look forward to seeing you again

Rated 5 out of 5 stars

HireGo is managing daily pickups for…

HireGo is managing daily pickups for our team for the last 3 months. We are glad to be using their service. They cordinate with our team members on sms so communication is really smooth.

23 September 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you Kaylee for your review. We are glad your company gave us this opportunity. We look forward to continue working with you

Rated 5 out of 5 stars

Quote was a little bit on higher side…

Quote was a little bit on higher side as compared to others but the vehicle condition was very good and the customer support was very responsive so we went for them. We are glad that we hired them.

20 September 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you Rodolfo. We are glad you liked our service. The quote was higher because it was a new vehicle and was arranged on a short notice. We look forward to seeing you again

Rated 5 out of 5 stars

Well

Had a pleasant journey from Glasgow to Blackpool and return journey went to plan. We asked to change our return pick up time. This was dealt with without a hitch.

27 September 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you Margaret for your review. We are glad you liked our service

Rated 5 out of 5 stars

We had an event for 5 days with…

We had an event for 5 days with multiple teams needing pickups for all days, hirego team perfectly managed all airport pickups for us and did cordination for the entire event. The team also managed some unexpected flight delays for us. Highly recommended

17 September 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you Ryan for your review. We are glad you liked our service

Rated 5 out of 5 stars

Mini bus hire

Khan/Henry from Hire & Go

Just wanted to thank you so much for organising our minibus transport last night. All went very well. Robin - the driver was there waiting for us at the allotted time. He was friendly and had kept in touch with us which was great as it makes life less stressful all round.

We will have no hesitation in recommending your firm in the future and we will of course use you if we need to organise transport again.

Reliability and professionalism are what makes a good company to deal with and we had that using you guys.

Thanks
Helen

13 September 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you Helen, we are glad you liked working with our team. We look forward to seeing you in future again.

Rated 5 out of 5 stars

Great service for a big party (coaches…

Great service for a big party (coaches to and from) and transport was on time and reliable. Chris was particularly helpful.

Thanks

7 September 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you Hugo for your review. We are glad that you liked our service for 50 passengers coach booking

Rated 5 out of 5 stars

The booking process was good and was…

The booking process was good and was kept informed throughout, would definitely use them again

17 July 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you for your review. We look forward to seeing you again at HireGo Minibuses and Coaches

Rated 5 out of 5 stars

Excellent service............

Excellent service, really glad i booked with them for our wedding. Driver was friendly.

19 June 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you Ruth for your review. We are glad you like our minibus service

Rated 5 out of 5 stars

Great customer service

Great customer service, kept us informed and didn't charge us for change in pickup time.

15 August 2024
Unprompted review
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Reply from HireGo Minibuses

Thank you for your review. We are glad you liked our service. Look forward to seeing you again

Rated 5 out of 5 stars

The minibus was cleaned and well…

The minibus was cleaned and well maintained and driver was friendly, turned up 10 minutes late but kept us informed

14 August 2024
Unprompted review
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Reply from HireGo Minibuses

Dear Thomas, thanks for your reply and understanding the situation because of traffic delay

Rated 5 out of 5 stars

Great service

We had 2 different drivers. One for our way their and a different one on way back.
Both were so lovely and friendly. Kept asking were we ok. Was a 4 hour drive. Stop when kids needed the toilet/just to move a bit.
Play music, on the way down we had seats that recliner, so we really all enjoy them.
The bus was clean. Both of the drivers were really nice and friendly.
Will we using them again.
Kept in contact all the way before. Y booking.
The driver rings you or texts you the day before you leave.
Value for money. (We had a long drive so thought it was) super nice and really lovely.
Definitely used them again.

2 August 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thanks Racheal for your review. we are glad you liked our service. We look forward to seeing you again

Rated 1 out of 5 stars

Booking for a wedding, really let down

Really disappointed in our experience with this company whilst trying to book busses for our wedding. Their online quote offers 10% saving if you book within 12 hours, but they do not let you use this saving when you call to book. They will follow this first email with a more expensive quote and say you can't use the discount. We were speaking with Marcus who confirmed our dates and times and told he would speak with their drivers and come back to us about overall cost due to 'dead miles' and then we got an email from Ben just saying we can no longer accommodate your booking. Marcus seemed really helpful but then Ben got involved and was much less help. Very let down, and poor service from Ben.

14 August 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Charlotte, sorry that we couldn't book the trip for you. The trip was far away from the city near Lake District national park and our drivers had to drive many dead miles for this trip which was not feasible for us.

Rated 5 out of 5 stars

Keeping the customer informed

Keeping the customer informed, hence reducing anxiety enabling customers to relax and enjoy their journey to holiday destination . Chris was very supportive by keeping us informed, and the driver was also very personable and practical .

12 August 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you, we are glad you liked our service. We look forward to driving you again

Rated 5 out of 5 stars

England trip

I must say this is best service one can provide in scotland. My son went to play chess and he really enjoyed coach both time of trip.
Bus condition was excellent and untroubled all the time.
I will highly recommend it.

25 July 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

thank you for your review. We are glad you like our service and your son enjoyed it too

Rated 5 out of 5 stars

Travelling to Hull from Edinburgh/Glasgow

We had a Chess Tournament last week in Hull and we are arranged to take a team of players and parents to Hull. Hire go made the travel arrangements smooth, Marcus helped us to get it organised really well. Driver Ross was really good as well, was on time for picking and dropping us back.

22 July 2024
Unprompted review
HireGo Minibuses logo

Reply from HireGo Minibuses

Thank you for your review. We are glad you liked our service. We look forward to seeing you again

Rated 5 out of 5 stars

Return trip to Newcastle

I booked a mini bus through Hirego for a stag do from Aylesbury to Newcastle return. The booking and payment was simple, and received confirmation emails throughout. The company were responsive and helped out when we had an urgent unforeseen issue the night before the booking. Ben was really quick to support and find us a new driver to resolve the issue so the trip was seamless. Couldn’t recommend them more and will be using them again!

5 July 2024
HireGo Minibuses logo

Reply from HireGo Minibuses

thanks for your review. We are glad you liked the process and our service. We look forward to seeing you again

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