Hisense South Africa Reviews 

Do not buy a hisense fridge. You cannot get the parts should your fridge have problems. We were given the name of a hisense repairman, Clint. He is arrogant, and doesn't even come back to you. Will never buy a hisense again

Good evening,

We bought a Hisense oven in January last year from House and Home in Baywest Mall.

We reported to House and Home last Monday that the oven has stopped working while still under warranty and we were told one of your technicians would be in contact within 48 hours. We have heard nothing in 9 days.

Your after sales service disgusts us

I got a washing machine . First day it made bad noise. This was during covid- Delta. Got two plumbers to check thinking it was connections. The 2nd one mentioned it was faulty due to it been dropped.Contacted Takealot since I got it from them. They sent me to hisense who even after several engagements never got to me. Their technician who Finally appeared echoed the sentiment that it was probably broken during delivery.i followed up,remember they don't return calls or any mails,they decided I must fix at own cost. I told them I was at no fault and it's still within warranty. They refused. In other words their stuff lasts for less than a year in any case. I only tried it 3 times
Had no time to rush up and down as after buying I had to tend my sick now late parents. According to them I asked Takealot to possibly break it during delivery and they won't help.i am dissapointed and clearly scammed by Hisense.

If I could give it 0 stsrs I wod, on the 23rd May my washing machine stopped working, just smelt something burning, they sent a technician, all he did was change the motherboard didn't bother to check anything else. A week later my machine doesn't want to spin or drain the water out, when I emailed on Monday night and told them what happened, they wanted to help me troubleshoot..... Really.... They have my details and they still have the cheek to ask me for my details or a job number, they guy didn't give me anything.

It's Wednesday the 1st June and I had to phone them this morning and apparently they have sent it to a technician for urgent, it's 13.19 now and I havent gotten anything from anyone, except a ref no from the agent on the phone, 212364575.

The washing machine wss a year old on the 24th May 2022,convinient that it brakes 1 day bf it's a year old. 4 year warranty or not, shocking.

Technician Charles messer me around with my machine to get it fixed and wanting me to pay 2700.00 rand for just a hisense drum. I haven't got my machine fix. Thanks to Charles with his excuses and I have parts of my machine all over my house. Made as hell with his service +27 78 739 8343 Charles

This must be the worst appliance I have ever owned. If I could give it a 0 I would. Does not wash plates / glasses no matter what cycle I use. Not to mention the fact that the cutlery tray has literally fallen apart.

I bought a Hisense 13 place dishwasher from Takealot which was delivered on 23rd June. It was received damaged and I immediately reported it to Takealot who referred me to Hisense?
I completed the online fault notification and emailed proof of purchase, photos of damage etc to hisense cust care on 23rd, received automated acknowledgment the same day, but since have heard nothing despite multiple email follow ups.

I called the customer care services at hisense on 23rd July and spoke with Sibu Siso who confirmed that no one had looked at the case in the month it was logged. He promised me he would quickly go through it and call me back in 10 minutes, but he lied as to date he, nor anyone else has contacted me.

In the meantime this damaged dishwasher remains boxed in my dining room taking up space.

I have reported the matter to the Customer Products and Services Ombudsman and am hoping they will get hisense to do the right thing.

Never buy Hisense products, if something goes wrong, they are not interested in sorting out the problem.

I was thinking to buy a Hisense stove. It looks sexy from the outside; probably a bit sexier than some other brands. But I am really hesitant with this Chinese thing, as many consumer complain after six months or after a year or two. So, I will stay away from Hisense. Better trust LG (I have had my LG fridge for 8 year now and no single problem). I also have Samsung Microwave fro 8 years, no problem. So do not get into headaches with Hisense.

Bought a 65inch hi sense smart tv and hopelessly dissapointed. The built In software is outdated and cannot uninstall apps that are in foreign languages. You. Annoy update it with newer apps either. Terribly dissapointed by the non chalant attitude from their Cs team. Will never buy another hisense produ t again

Bought a Hisense double door fridge freezer from Game Midlands Mall for R9 999. 3 years later, still under warranty, freezer not freezing, back panel iced up. Took 1 week for them to send a technician to me and only cos I yelled at 6 different people. Tech came out and “ fixed” it. 2 weeks later same problem but worse cos now fridge not cooling properly. Game doesn’t care, Hisense doesn't care, no one calls you back. Tomorrow is Thursday and gonna be another weekend with no deep freeze and now also deffective fridge. I WILL NEVER BUY ANOTHER HISENSE PRODUCT, EVER! WORST AFTER SALES SERVICE AND GAME IS NO BETTER.

Good Day

I have been struggling since 9/12/2020 with hisense to get an approval number for my hisense dishwasher that needs to be replaced.

Now I got the approval number and Roseline in the call centre department has been struggling since 04/01/2021 to arrange for Blazer couriers to collect the dishwasher.

I have called so many times, but no one is willing to assist me.

In the meantime, I?m using a DEFECT dishwasher that is damaging my dishes.

When asked to speak to the manager I was told that he was not work nor is there a ?second in charge ? The manager name is Tebogo... but Anza(8:40 , 7/01/2021) refused to give me his surname So much for FCR, striving of excellent services, Quality driven... do I need to say more, I have the dishwasher for 1 year and it?s still under warranty Hence I got an approval for a new one.



Debbie Heynes (Manager from mall of the south branch ) finally, 15/01/2021 to have the matter resolved, as I bought the appliance on , Online.



She called me on 18/01/2021 to inform me that Hisense has approved the "replacement of the dishwasher",{THIS I ALREADY KNEW FROM 09/12/2020] ... however I am unable to get a new one as the dishwasher that I have bought has been discontinued.
They will refund me R2999, as I bought it on a black Friday deal and I have to pay the difference to get a new one.
Well no where does it say on the "TERMS AND CONDITIONS" that should the product be discounted, you will get a refund and should the new product cost more, you are liable for difference.
The Hisense dishwasher has a 2 YEAR warranty.

Game sold dish washers on "BLACK FRIDAY DEALS, SO THAT YOU CAN GET RIDE OF OLD STOCK" ...
Did they not have a "contingency plan" , that should 1 of these " discontinued dishwashers break", they will have a serious problem.

Well the quickest way out for management is to say>>> the dishwasher that you have bought has been discontinued. .... and we will refund you.

NO NO, that is not the correct answer. What they should be doing is arranging for me to get the newer model.

Its not my fault that the dishwasher is faulty.



Why did Game not inform me .. [eg}

"Dear Customer...
Please note that you have bought an appliance that will be discontinued soon.
Should your appliance needs to be replace, although still under warranty,
We will gladly refund you. Should you need to purchase a newer model , you will be liable for the difference.

This device was SOLD under false pretence and I was not informed APPROPRIATELY so that I can MAKE AN INFORMED DECISION, TO PURCHASE THE DISHWASHER OR NOT!!!.



Today 21/01/2021 I received a call from Debbie Heynes, Game mall of the south that , the Branch Manager Rashied Abed together with the Game online manager , have decided that they cannot give me a newer model, as it costs much more than the one I bought on black Friday.

They can only offer me a white Midea dishwasher. I told Debbie iam not happy with the brand Midea? , as I dont know it and that is not the brand I bought.

But if they can give me a silver one, Im willing to accept it.

She asked to call me back to confirm with Rashied Abed?. Of which he refused to give me a silver dishwasher.



Basically, Game is saying take the white dishwasher or leave.

I am utterly disgraced by their service, and lack of urgency.
Game does not know anything about Treating customers fairly.

All my appliances are silver? why must I settle for a white dishwasher.

Please please help me and get Game mall of the South to give me a silver dishwasher, even if it is the midea brand.

Order number:205139698

Approval for new dishwasher from Hisense: 53281155

To date no one is willing to assist me

i bought a double door fridge two days before black friday next year. i started using my fridge this saturday at my new place and its not working. called makro silverlakes where i bought it and a technician came and checked and he told me they sold me a fault fridge and its does'nt have gas. Now i have been calling makro and hisense since monday but no process. i bought my fridge cash. Never buy their products and their customer services its not even helpful. R12K its alot of money. i do not what to do but i will keep on calling. but i dont think i will buy from hisense again.

Never never buy a hisense fridge in South Africa, especially those french doors costing more than R15000 now, donate the money if you can! , I repeat give the money to charity if you can.I bought a french door hisense fridge from makro it's on 4 year warranty, the fridge is only 3 years old now but it has a lots of problems , their technicians came to change the computer box as if its some second hand fridge, five months later the same problem is back. The fridge is not working at all, Another technicians is back telling me they need to fill it up with gas. Where did the gas go?Is there a leak?Is this normal? So never never waste your money people. They will come and open it always as if you bought it from some second hand shop. And they will never never listen to your concerns. Or reply to your emails. Stay away from this hisense! WARNING

Bought a HiSense TV from TakeALot (appropriate name). It went on the fritz. Returned it. A month later and nobody (neither TaL nor HiSense) seem at all interested in getting to the bottom of this. I am starting to think I should just write off the TV since I'm never going to see it again.

But you can bet I'm NEVER EVER buying a HiSense-anything again and NEVER EVER buying anything from TaL again. We used to buy so many things from them before. Not ever again.

In a country where the market is small, you would think TaL and HiSense would be far more cognizant of this. Clearly not.

BEWARE DO NOT BUY HISENSE IN South Africa
72 hours to do an inventory lookup then give following answer.
They do not carry parts so when your TV eventually breaks they want you to buy new one as they do not keep parts for future repairs.

Good day,
We regret to inform you that we do not have stock available for your required part due to discontinuation.
Apologies for the inconvenience.
Regards,
L*****y

Hisense SA Sales Holdings (Pty) Ltd
Cnr Christopher Starke & Charel Uys Street, Atlantis, Cape Town,7441, South Africa

On Tue, 1 Sep at 1:51 PM , Morne morne@********.co.za wrote:
Good day,
Please advise availability of the following part or suitable replacement: SVH550AF2_6LED_REV01_140919
Price and qty available in Cape Town.
I can get a set of 10 from china for R450 including shipping but have to wait 10 weeks.
Kind Regards
Morne

Terrible after sales experience.
Had issues with 2 TVs
1. 65M7000
2. 65B8000

The 2nd one gave issues from out the box,
Was repaired, returned with scratches.

You have to follow up constantly. No proactive ness whatsoever.

Terrible after-sales service. I have a Hisense Fridge which came with a 4-year warranty. The first fridge stopped working after 1 month so they replaced it but that one has constant problems where it suddenly freezes everything in the fridge section and then suddenly thaws it later leaving lots of water in our products. Some of the food is not consumable after that as it's all wet! Hisense replaced some parts twice and said it will be fine now. However the problem still exists and they really do not want to replace it or refund it. It's such as bad product and an even worse customer service team.