Hisense USA Reviews 121

Hisense U7 55 inch. Extremely smart TV. The picture is so sharp it's seems impossible to see anything better. The color is magnificent. The remote is a work of art

Terrible products. TV display malfunctioned during warranty. Spent HOURS on Email, Phone with customer service. Resolved issue after more than a month by sending a replacement TV (when I had asked for a refund). Replacement TV arrived, goes straight from Box to TV room same day. Works for ONE DAY. Display again malfunctions. I called, emailed again. Spent HOURS again. Eventually they claimed they could not cover it now since it was out of warranty and without evaluating it blamed it on me. Dishonest people and terrible products. DO NOT PURCHASE.

I was interested in their new XR10 projector that is over $5000. I could not find any information on what the warranty was, so I tried to reach Hisense. That is impossible if you are a potential buyer. You reach AI and their AI does not understand much. So how well would the AI used in their projector be if their AI, the only way to communicate with Hisense doesn't understand basic communication? This projector is set to be shipped out in less than a week, but they are selling the projector now. An external AI said that Hisense has not decided on what the projectors warranty will be, if any. But Hisense wants you to pay them over $5000 without them telling you an important fact, what the warranty will be if any. How do these companies stay in business without a way to reach them for simple questions? How do they stay in business saying "buy our expensive product without telling you if it has a warranty, and not allowing you to speak to anyone"? With the economy the way it is, I would think they would open any way to communicate with consumers, but Hisense doesn't seem to think that is important in my opinion. If they have no customer service before purchase, what do you think it will be after you hand over thousands of dollars?

Bought a Hisense TV in December at Walmart, 3 months later it stopped working, went to Walmart but they said we were 2 days over the 99 days so they would do nothing. I called Hisense several times also thru emails. They wanted all kinds of info, serial number date and place where we bought it also sent copy of receipt. After several attempts at fixing it ourselves per Hisense videos we got rid of it and bought a new tv. I believe 19-14 days had passed and Hisense called and wanted to send a technician out to look at it but as I said we had already gotten rid of it. So I would say terrible costumer assistants. S

I’m glad that there was a human available to talk to, but when it exists to help people and the reps shame you for calling, that’s a pretty bad feeling. What an A hole

Was gifted a tv by my brother who is in the military. He is deployed for the war right now. The TV, warranty and everything has only been registered to me. It’s 100 inch tv. There is a single pixel out in the middle of my tv and they had me send them all these things to verify it’s my tv except I don’t have the receipt as it’s not given to me and I cannot reach him because he is fighting the war and I am getting the run around. I will never get this brand again. Although it was not my choice to begin with.

I received horrible customer service when I tried to exchange, a portable air conditioner that had stopped working properly.I spent two days on the phone with two different terrible customer service.Agents that offered me no relief.

We watch the TV one day and all of a sudden the TV goes ghosting with lines through the whole TV. We call the company for the warranty cuz we've only owned it for a year. They sent a repairman 5 days later so we could not watch TV for 5 days cuz it was broken and then when the repairman came they told them it was unrepairable he destroyed the TV we had to pay him $50 to take it cuz it was too heavy for us to take and dispose of. And now we have to wait according to them two business days but since he came late it adds another day three business days there's a weekend in between 2 weeks without a TV with the biggest basketball game on I begged them for a refund so I can buy a different brand but I have to wait the worst customer service

these tv are garbage save your money and buy a real tv, home screen is slow they use crap processing parts

I bought a Hisense TV back in 2023. The speakers were flawed from the get go. I ended up buying a small soundbar (different brand). TV has been well taken care of. Now have a dead pixel which is extremely annoying. The only reason I bought this TV was because it was the only 40 inch TV in stock at the time. I greatly wished I would have bought a better brand of TV. I really wanted 1080p and all the 32 inch models at the time were 720p. You get what you pay for, and in this instance I got junk. I would never buy a Hisense product again. Next TV I will just spend extra money on a higher end TV. I first noticed the dead pixel in 2024. If it was off to the side it would not be so bad, but it's close to the center of the screen.

What a horrid company to try and do business with. I've been without an oven for 6-weeks! DO NOT BUY ANYTHING from them. They do not call back. They do NOT send parts. They do NOT care! I just want them to take this crappy oven back!!!!!

The absolute worst company and worst customer service I’ve ever experienced. They are literally stealing money from people by selling defective products and then not honoring warranties and making the whole customer service so impossible that it’s obvious they are trying to get you to give up. @IHATEHISENSE

Our first gas stove that was ordered wasn't even correctly made - the delivery workers thankfully noticed that a piece for the front burner of the stove didn't fit before it they installed the unit. Hisense was informed and we were told a replacement would be sent 24-48 business hours later. The replacement unit did come within that time frame, but after having the oven installed all weekend (was delivered on Friday), my family kept insisting that there was a faint gas smell in the kitchen. Come to find out that there is a literal GAS LEAK from a faulty part within the stove. Upon calling the company, my family was told that they will 'have someone call within 24-48 business hours for a technician to come and check it out.' After the 48 hours, we called again since we didn't get an update. Turns out that Hisense had done a search for a 'Tech in our Area', but when there weren't any, THEY JUST DROPPED IT. They didn't bother to inform us about any issue on their end, they didn't bother to contact the department store we had bought it from, they just decided to do nothing. Every time we call customer service, we are told completely different information from what we had been told before. Became a nightmare of a process to try and explain that our product was faulty and we were NOT going to pay for it. Ended up just asking for a store credit and moving on to another brand that we are more confident in. Do NOT recommend working with this company for ANY of their products. Spend the extra cash and go for a more reputable company.

I am extremely disappointed with the customer service and the company’s failure to honor its warranty. My oven — which is less than two years old — has not worked for over a month, and despite constant back-and-forth communication, there has been absolutely no resolution.

The company has acknowledged that my warranty is valid and confirmed that all required documentation has been received and is complete. Multiple representatives have told me everything is “in the system” and that my claim is approved or being processed. Yet nothing actually happens.

Every time I call, I’m forced to repeat the entire situation because there seems to be no coordination or accountability. I’m transferred between departments, placed on hold for long periods, and promised callbacks that never come. There is no urgency and no clear timeline for repair or replacement.

A product that is less than two years old should not fail like this — and a warranty should not require this much effort to be honored. Instead of standing behind their product, this company has left me without a working oven for over a month while continuing to delay action.

This experience has been frustrating, exhausting, and completely unprofessional. I would not recommend this company to anyone who expects reliable customer service or a company that actually honors its warranty.

One star is to many . Waste of money . Garbage . Will drop internet even with a either cable . Spend a little more for a Samsung

I’ve never owned this brand before this was the first time and sadly to say it’s the last time I buy this brand at first it was a great picture and it worked great then two months later it started having issues the picture quality wasn’t the same started freezing up glitching. The apps corrupt what a wont open I contacted customer service and the service is very poor and very unprofessional. I don’t recommend this brand.

The compressor quit working on a 3 year old fridge and they won't cover it because the original Lowe's receipt is so faded it can't be read - I have a delivery statement but not good enough

I have their 65" TV and the main HDMI port with eARC stopped transmitting sound and will no longer control my receiver. I called to submit for warranty and spent hours on the phone only for them to refuse support. They will just come up with excuses to reject the warranty. They first told me to use an optical cable for the sound as the "fix." That is not a fix as it provides lower quality sound and does not actually fix anything. The HDMI port is still bad and does not work as it should. When I said that, they then rejected warranty because they said that they don't recommend the use of an audio receiver. What?? I have never heard something so ridiculous. That is precisely what a receiver is for and has no bearing on this TV or how it works or doesn't work. What a piece of crap company. I now have a $1000 piece of garbage in my living room. They also said that the built in speakers work so there is no reason for repair. Never mind that one of the ports no longer works. I will never again purchase anything of this brand after learning how they are the hard way. DO NOT EVER PURCHASE ANYTHING OFNTHIS BRAND OR YOU, TOO, WILL WASTE YOUR MONEY. By the way, the search forums and this loss of sound is way too common of any issue and Hisense is aware of it. I had already purchased the TV when finding this issue. What a garbage company with garbage employees. Their Rep was rude, I could hardly understand him, and he didn't know anything about audio/videos systems. Buyer beware!

If I could give negative stars I would. Terrible, horrible customer service. Our Hisense refrigerator started leaking less than a year after purchase and they intentionally ignored us and gave us the runaround until the warranty was up so they wouldn’t have it fix it. Will never ever buy anything from this company ever again and I would advise everyone else to do the same.

Called customer support and it took me 20 minutes to actually talk to someone, then my connection ended before anything could be done. I think they hung up on me. Terrible support.