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Company details

  1. Pet Care Store

Written by the company

Nous sommes ravis de vous accueillir sur notre page Trustpilot. Nous croyons fermement en la transparence et la qualité de nos produits, et nous souhaitons que nos clients puissent partager leurs expériences en toute confiance. Chaque client est unique, tout comme ses besoins et ses attentes. Nous nous efforçons de fournir des produits de qualité, un excellent service client et une expérience d'achat exceptionnelle. Cependant, il peut arriver que des situations imprévues surviennent, et nous sommes déterminés à les résoudre de manière professionnelle et efficace. Nous souhaitons que vous partagiez vos expériences, qu'elles soient positives ou négatives. Cela nous aide à nous améliorer et à mieux comprendre vos besoins. Si vous avez des préoccupations ou des questions, nous encourageons nos clients à nous contacter directement avant de laisser un avis négatif. Nous sommes disponibles pour résoudre vos problèmes et répondre à vos interrogations. Vos avis nous aident à nous améliorer en permanence. Chaque commentaire est une occasion pour nous d'apprendre et de grandir, et nous prenons chaque retour au sérieux. Tout en partageant votre avis, essayez d'être constructif et objectif. Les commentaires réfléchis et détaillés sont plus utiles que ceux basés sur des émotions à chaud. Enfin, nous vous remercions de prendre le temps de partager vos avis sur Trustpilot. Nous sommes impatients de lire vos expériences et de continuer à améliorer nos produits et services pour mieux vous servir.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

71 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I wish I would have seen those reviews…

I wish I would have seen those reviews before I bought a collar of 100 € from them. On the product page only 5 star reviews which convinced me, plus a 30-day satisfaction guarantee. Delivery was promised within 3 days. It all sounded great. The collar arrived much later than promised. It took over a week and customer service never responded to me. One day the package actually arrived, but after testing it for a few weeks, I can say that sometimes it works and sometimes it doesn't. I now want to send it back, and again, I'm not getting any response. This is a scam shop that should be avoided at all costs.

18 February 2026
Unprompted review
Rated 1 out of 5 stars

Hiso Pet GPS cat collar

Hiso Pet GPS cat collar - Petkit Smart Tag, this product has nothing to do with GPS. You have to be close to the collar, there is no GPS link to indicate your position. There is only the sound of the collar, but you have to be very close to hear it; the name is misleading!

18 March 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE-AVOID !!!

TERRIBLE SERVICE-Ordered a Small size Cat Collar which took forever to arrive-when it did it wasn't even the correct measurement as advertised and wouldn't fit a Ferret never mind a small cat. To date I have sent FOUR EMAILS asking for instructions to send it back-I didn't even request a refund-I simply wanted to return in exchange for a larger size-not one single reply received-They are simply IGNORING me-I wouldn't recommend this company to my worst enemy and wouldn't have even left One Star if there had been a facility to leave none at all. I have lost my money and am stuck with a useless piece of kit which didn't even have the described Batteries included!! There wern't any!!!! ABSOLUTELY USELESS

9 March 2024
Unprompted review
Show reviews in all languages. (71 reviews)

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