Hivelocity Hosting Reviews 

In a world where customer service is dead, Hivelocity really stands out. Their technicians are fast, knowledgeable, and friendly. They don't throw the ball back over the wall; instead, they work with you to find a resolution. I've been with Hivelocity for over a decade and couldn't be happier.

Last company my server constantly had viruses. Has not happened once in 8+ years with HiVelocity. I think the last company I was with was just saying this to juice me for money to fix a problem they created. Since Switching to Hivelocity I have not had a single virus on my server, no down time, and support is always there when I forget how to do something. A+ Service, A+ Tech Support

You will be doing you and your company right by using HV for all your company Server needs!

Even beyond the unmatched quality of HiVelocity's hosting service is their customer service. When I reach out to them for any support I know that I'm going to get a lightning-fast response that is technically spot-on. So glad I chose HiVelocity many years ago. I have never regretting that decision.

Ordered a server on Mar/01/2023 11:28 AM EST and it was supposed to be ready in less than 24h it's already Mar/02/2023 6:37PM EST and not ready.

Support service is really poor, and they don't seem to have any collaboration with other teams.

The best tech support I have ever experienced. Great prices on servers and options.

Dealing with Hivelocity on behalf of one of my customers is nothing except a tedious chore, particularly when the staff do not understand basic principles such as cache lifetimes.

This has led to them threatening to null route our IP several times from DMCA requests because the staff dont understand the concept of pushing CTRL+F5 to hard refresh the page and see the content is no longer there.

This is on top of some agreements made in the pre-sales that were not provided or honored, as well as items having to be chased to be set up.

If it wernt for that my client was otherwise happy with the speed of the service, I would have dumped them within days for another provider.

Save yourself a headache and avoid.

We have been using Hivelocity for all our clients' dedicated servers for over 10 years with nothing but positive experiences. Service is great, prices are great and tech support is very responsive and knowledgeable. Highly recommend.

Instead of leaving a review I'll copy and paste the email we got from the customer service group and let you decide if you want to do business with the company. See below.


Pedro Prestol (Hivelocity Hosting)
Aug 11, 2022, 11:51 AM EDT
Essential Lending,

Hivelocity has gone above and beyond to assist your setup here. We have provided diagrams, IP information, configuration settings, and technical explanations.
Not sure what update Damien is waiting for? If your team cannot figure things out with all this information, we (Hivelocity) cannot help any further. We kindly request that Hivelocity's support email is removed from this email thread.

Hivelocity's support team will be more than happy to assist when your team has reached a clear path to resolution.
Pedro P.
HIVELOCITY | Lead Network Engineer
888-869-4678 |
*Please note that tickets are automatically closed after 7 days with no reply.
If you need additional support on any issue and the ticket was closed, simply
replying will re-open the ticket in our system. You can also reopen the ticket
via your client portal.

Horrible dedicated server web hosting company and caused deliberate downtime after being a long time customer for over 7 years. If your website or app grows popular enough to get abuse reports their abuse department, specifically Jay M. (Jay Merrill Abuse Department Manager) is not understanding and will want your website removed no matter what and force you to migrate last minute. If you plan for your website or app to get popular then find a better host and you won't have any problems midway during growth. We reached out to their management and they said they were looking into the issue but still have not responded directly after months even though they said they were looking into it. It only takes one crappy person like Jay Merrill to ruin your company especially if management doesn't listen to customers. We've since moved on to a better server host that understands that our servers were in no way malicious or abuse (multiple hosts looked into it and concluded the same). On top of that we're paying way less than we were at Hivelocity for better hardware and service. Do your research and you will easily find better dedicated web hosts at lower prices. Hivelocity is not even competitively priced anymore after 7 years looking at competition now. Companies change and unfortunately Hivelocity has only gotten worse. I'd recommend everyone look elsewhere for a host. Unfortunately it was their reviews that got me to choose them in the beginning and I hope to add to their growing list of negative reviews to help offset some positive reviews that looks like they were written by their employees and friends and hopefully help reasonable people that find this steer clear of Hivelocity.

False advertising... They advertise "instant deployment" but what they really mean is "if you order after 5 PM Friday, you're waiting until Monday".

From one server to two servers we've loved this company from the start!

Stable service without failures.

IPs are cheap but worst customer service.

Multiple issues with upgrades and server changes with things they don't allow us to do like with IPs edits.

They don't read tickets or replies on tickets, mostly skim over them resulting in having to repeat multiple times.

Messages to upper management who told be to reach out to them if we had another issue was also filtered and/ or ignored.

Been with Hivelocity for 6 years now and I cannot praise them enough.

Whenever I had a problem or needed assistance, support would reply in MINUTES and always went above and beyond to help me fix whatever issue I was experiencing.

The only downtime I had in all these years was due to a RAM module in the bare metal server that developed a fault and that too was diagnosed, replaced and fixed within minutes.

Despite developing software with hundreds of thousands of users worldwide, never had anyone complain about the speed of the server and/or internet connection either, not even when new updates came out and everyone flocked to download them.

Highly recommended, you will be in VERY good hands!

My developer suggested hivelocity when I was looking for a new server. I’m glad he did and I can see why. I’ve never had any issues, and better yet their customer service and quality of service has been outstanding.

Server hardware upgrade was done quickly, no noticeable downtime.

Hivelocity has delivered years of consistently great service!

Excellent Support, good range of dedicated servers