First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t wear them because there is no astigmatism sphere.
Company replied
Supply is still a problem. Contracting customer service.
Company replied
To dry for my eyes
Company replied
Company details
Written by the company
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Contact info
The Frames, 1 Phipp Street, EC2A 4PS, London, United Kingdom
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.4
Average
17k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
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Waldo is a good company that takes care…
Waldo is a good company that takes care of their customers. The delivery time was on time and good quality product. QA info was a good reference.
27 December 2025
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Tiffany
We are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Our customer service team are always on hand to help with any queries you may have, and it's great to hear that our FAQs are helpful too
Anita @ Team WALDO
Ordering is fast and easy
Ordering is fast and easy, shipment is quick and timely. Lenses fit well and I have had no issues.
29 December 2025
Unprompted review
Reply from Waldo Contact Lenses
WALDO summed up perfectly Michael, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
It's great to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Gina
We are so happy to hear you love WALDO lenses as much as we do, and it's great to hear you have been a part of the WALDO Community since we launched.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you Melanie for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear we could help resolve things for you.
Anita @ Team WALDO
This last deal for 60% off didn't work
This last deal for 60% off didn't work. I was charged full price and was told I would receive a refund but didn't. The convenience of getting contacts this way is great, but Waldo has not done a good job as a company ensuring customers are taken care of. Systems are broken consistently.
6 December 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi Judith,
It's great to hear you were able to take advantage of our recent promotion, but sorry to hear that the discount had not worked. Thank you for getting I touch with our customer service team and it's great to see that they have been able to resolve this for you and refunded the difference.
Anita @ Team WALDO
First off I am very pleased with how…
First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect. This wasn't necessarily due to your company, I may have typed wrong. But hopefully they will make it easy to fix
26 December 2025
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Dave.
We are so happy you gave WALDO a trial and found the website easy to use to sign up.
Our customer service team are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269, unfortunately I have not been able to find any communications or subscription under your name, so am unable to look into this.
Anita @ Team WALDO
Always great service and great…
Always great service and great contacts. These contacts are a great price and great quality.
13 December 2025
Unprompted review
Reply from Waldo Contact Lenses
Waldo summed up perfectly David, thank you.
It's great to hear WALDO can save you money without compromising on the quality.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
Anita @ Team WALDO
I love Waldo lenses
I love Waldo lenses. Thanks to them I can see and wear my lenses with confidence.
10 December 2025
Reply from Waldo Contact Lenses
Thank you for your feedback
We are so happy to hear you love WALDO lenses as much as we do and that they are working so well for you.
Anita @ Team WALDO
Waldo has come a long way !
Waldo has come a long way !!
I think the customer service could be a little better , but as far as fast shipping and good quality contacts for the price ?!
EXCELLENT!! 5 ⭐️
19 December 2025
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Marlene
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you, as well as saving you money.
We will look into the conversations that you have had with our customer service team.
Anita @ Team WALDO
Fastest shipping experience so far
Fastest shipping experience so far. I have ordered from waldo for many years.And sometimes they're on back order.And they don't tell me, and I get a little frustrated, but this time they made up for it, because they shipped them in less than a week.I was very pleased.
8 December 2025
Reply from Waldo Contact Lenses
Thank you Lisa for your feedback
We are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay. Apologies for the past delays.
Anita @ Team WALDO
Highly recommend if you use dialy contacts
have gotten my contacts in time 99% of the time and the other 1% the customer service team ha been fantastic at resolving the issue. have been a customer since 2018.
21 December 2025
Unprompted review
Reply from Waldo Contact Lenses
WALDO summed up perfectly Ana, thank you, and for your recommendation
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
Our customer service team are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you Rosie for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
We are so happy to hear your WALDO lenses arrived promptly. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Jen
We are so happy to hear your WALDO lenses arrived promptly. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
I did not receive my order
4 December 2025
Reply from Waldo Contact Lenses
Hi Sara,
We are sorry to hear about your recent WALDO experience.
Thank you for contacting us at hello@hiwaldo.com and our Customer Service team have helped with your inquiry.
Our tracking shows that your WALDO lenses were delivered on December 9th, 25. As you had not received these, a replacement order had been sent out and these were delivered January 3rd, 26
Anita @ Team WALDO
I love automatic shipments so I never…
I love automatic shipments so I never have to worry about forgetting to order and run out!
18 November 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Vicki, thank you.
We are so happy to hear your flexible WALDO subscription is working so well for you to keep you supplied with WALDO lenses.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Patricia
We are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Rodney
We are so happy to hear your WALDO lenses arrived sooner than expected. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay
Anita @ Team WALDO
The product is way better than any…
The product is way better than any other competitor. The price is acceptable, but the shipping took a bit longer than promised. Other than that, I will recommend and reorder my lenses through Waldo,
10 December 2025
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback and recommendation.
We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand, and are working so well for you.
Apologies for the delay in shipping and will feed that back to our team.
Anita @ Team WALDO
Great Service and Communication
The service and communication have improved, and I received my contacts quickly. The contacts are comfortable to wear, which is why I like this company; the product they have created is an outstanding product.
11 November 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
It's great to hear you are a part of the WALDO community
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Dee
We are so happy to hear you love WALDO lenses as much as we do, and it's great to hear WALDO works well for you.
Anita @ Team WALDO
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