First off I am very pleased with how easy it was to sign up and everything. Also the free trial is a great promotion. The contacts came pretty quick. However my prescription for one eye was incorrect.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t wear them because there is no astigmatism sphere.
Company replied
Supply is still a problem. Contracting customer service.
Company replied
To dry for my eyes
Company replied
Company details
Written by the company
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
Contact info
The Frames, 1 Phipp Street, EC2A 4PS, London, United Kingdom
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.4
Average
17k reviews
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This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 month
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I love Waldo
25 November 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Shannon
We are so happy to hear you love WALDO lenses as much as we do!
Anita @ Team WALDO
I can’t wear them because there is no…
I can’t wear them because there is no astigmatism sphere.
25 November 2025
Reply from Waldo Contact Lenses
Hi Maddy,
WALDO lenses only correct spherical prescriptions at the moment, but as we continue to grow, we will be expanding our range of lenses. Keep an eye on our comms and we will let you know as soon as we stock toric lenses.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Alecia
It's great to hear WALDO can save you money without compromising on the comfort, and that they are working so well for you.
Anita @ Team WALDO
They show up and I love them
10 November 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Casey
We are so happy to hear you love WALDO lenses as much as we do and are working so well for you.
Anita @ Team WALDO
Contacts arrived sooner than expected…
Contacts arrived sooner than expected in a well packed box. Kudos to the shipping dept!
2 December 2025
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Casey
We are so happy to hear WALDO is working so well for you and the lenses arriving promptly.
Anita @ Team WALDO
I absolutely LOVE the quality of the contacts and speedy delivery!
I absolutely love the quality of the contacts, plus the speedy delivery is a huge plus! All very important to me.
5 November 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Davina
It's great to hear you love WALDO lenses as much as we do and they are working so well for you, as well as arriving promptly.
Anita @ Team WALDO
I love these people!!
I love these people they have put up with my shenanigans for years and they always provide excellent customer service!! And they have a great product!!
20 November 2025
Reply from Waldo Contact Lenses
Thank you Denise for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and we are so happy to hear you love WALDO lenses as much as we do!
Anita @ Team WALDO
My order was quick
My order was quick, easy and delivered in a very reasonable amount of time. Especially when compared to competitors.
19 November 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Luke
We are so happy to hear your WALDO lenses arrived promptly and that ordering was easy, compared to other places.
Anita @ Team WALDO
No order confirmations, and no 9.0 BC
again, the company fails to provide order confirmations while you wait for a shipment notice --- who does this?
Secondly, unfortunately, they do not offer a 9.0 BC that many ophthalmologists prescribe, and they don't make this clearly evident to prospective buyers
5 November 2025
Reply from Waldo Contact Lenses
Thank you for your review David
We are sorry to hear WALDO lenses have not worked for you, as we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
When signing up to the WALDO subscription, all the lens details are on the OUR LENS DETAILS tab, which shows all the lens parameters. Our lenses are thinner and do fit most people, we also recommend a follow up with your eye doctor to ensure they are a good fit for you.
Anita @ Team Waldo
Reply from Waldo Contact Lenses
Thank you for your feedback Jeremy
We are so happy to hear you love WALDO lenses as much as we do, and that you found our website easy to navigate too.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Leticia
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
Thank you for your feedback Mandi
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
Waldo contact lens
Hi Lydia. Waldo contact are comfortable for me. Like that my eyes do t dry while wearing contact lens. I recommend too family members. Plus my order cam sooner then expected.
Will purchase more lens. Thankyou
25 November 2025
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Baybreeze and for your recommendation
We are so happy to hear you love WALDO lenses as much as we do, and they are working so well for you, as well as arriving on time.
Anita @ Team WALDO
I’m so upset with these contracts…
I’m so upset with these contracts theres is so many riped when I open a new opens
11 November 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Anne
We are sorry to hear you have had a couple of faulty lenses. Please do get in touch with us at hello@hiwaldo.com to look into this for you.
Anita @ Team WALDO
Money hungry company
Will not provide any refund after incorrectly charging my card for months. I will be turning to social media and the BBB as after several days of waiting and no apparent “managers to take immediate transfer”. Losing a LONG time customer due to being money hungry, and let’s not forget at one point that had a year or 6 month hold up for contacts swiped everyone’s money and never sent any orders for MONTHS. I should’ve known then to go elsewhere.
Updated: Per Waldo’s response they are now attempting to state I moved in February and Items have been delivered. This is not true and no one from the company has attempted to ask for any further clarification or documentation proving this. I am not a money hungry customer attempting to get over I am a long time customer which unfortunately they have lost. I have reached out WEEKS ago now and still have not received any management call backs or emails or other further communication. Waldo has done nothing more to reach a resolution other than responding to a negative review.
Upon further digging I also found that this company is not BBB accredited and has a very strong high volume of complaints regarding non delivery of contacts, billing issues, and poor customer service all of which I am now experiencing. Do not waste any more time. They’d rather lose a 5 year plus client than provide refunds and replacements, easy indicator there’s something fishy going on. My next step will be social media.
23 November 2025
Unprompted review
Reply from Waldo Contact Lenses
Hi Daisy,
We are sorry to hear about your recent WALDO experience.
Looking through the communications that you have had with our customer service team, they have passed this on to the manager to look into.
Your WALDO subscription can be amended easily online including the address, so as you had moved in February and the address was not updated, the lenses were delivered there, we would need to look into if they were delivered back to us.
Anita @ Team WALDO
Reply from Waldo Contact Lenses
WALDO summed up perfectly Mona, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
Anita @ Team WALDO
Great contacts
Great contacts, great price, hassle-free service. I have tried the more expensive name brands and have not been satisfied with the quality. Customer service is always professional & courteous. Highly recommend Waldo Contact Lenses!
7 November 2025
Reply from Waldo Contact Lenses
WALDO summed up perfectly Angie, thank you, and for your recommendation.
It's great to hear WALDO can save you money without compromising on the comfort, which surpasses your previous brand.
We are always more than happy to help
Anita @ Team WALDO
Small tears around the lenses
Small tears around the lenses. Over half of the trial pack. Contacted support and sent information, they are sending a replacement. Support has been helpful but the quality of the products is lacking my approval.
10 September 2025
Reply from Waldo Contact Lenses
Hi Melissa,
Thank you for giving WALDO a trial, but are sorry to hear you have had a few damaged lenses, The bowl the lens sits in is deeper than other manufacturers, so I would recommend flipping the blister upside down onto the palm of your hand to remove the lens from the blister to help prevent damaging the lens if this could be the cause.
We are happy you contacted our customer service team at hello@hiwaldo.com and they were able to help send out replacements.
Anita @ Team WALDO
Everything is going smoothly now
21 October 2025
Reply from Waldo Contact Lenses
Thank you for your feedback Jay
It's great to hear WALDO is working so well for you.
Anita @ Team WALDO
Excellent value
Excellent value! Could be a bit more moisturizing, but so affordable that if they dry, I just pop another pair in. Have been a loyal customer for many years.
16 November 2025
Unprompted review
Reply from Waldo Contact Lenses
Thank you for your feedback Desiree
We are sorry to hear you have found WALDO Hydraboost lenses to be a little dry. We also have the WALDO Hydraboost Plus lenses which has vitamin B12 added to the saline. These help soothe and nourish tired dry eyes. Simply change the lens type in your account to receive these.
Anita @ Team Waldo
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