Hmb Salon Reviews 213

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their welcoming, professional, and attentive approach, making every visit enjoyable. Many highlight the exceptional service and products, noting the high quality and the positive impact on their well-being and appearance. People frequently mention feeling relaxed and satisfied with the results of their treatments. However, some customers were dissatisfied with scheduling issues, including redeemed vouchers for unreceived treatments and appointments starting late without apology. A few people also felt rushed during their appointments, leading to concerns about safety and the quality of the service.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, professionalism, and... See more

Service

Consumers find service to be positive, often describing it as friendly, professional, and attentive. Many... See more

Product

Customers had positive experiences with the product. Many reviewers expressed satisfaction with the natural... See more

User experience

Customers consistently note positive experiences with the overall user experience. Many reviewers describe... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently express satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been visiting Hmb for a series of 10 EMS body sculpt, and its always been an enjoyable experience. Shy the manager is so lovely and welcoming and will try and accommodate you the best she can.... See more

Rated 5 out of 5 stars

So glad that Noreen is back, my shoulder has been causing me problems for years despite regular massages, 2 treatments and it’s so much better. She also advises on what you need to do. I would definit... See more

Rated 5 out of 5 stars

Great service for SMPU eyeliner with wings! If you are nervous about getting this done to the sensitive eye are, don’t be with therapist Shy. She does this procedure so effectively and minimal pai... See more

Rated 5 out of 5 stars

I just had the most amazing Massage and Facial by DIXIE, she was very attentive and applied pressure how i wanted it, the facial after my full body swedish massage nearly had me knocked out snoozing o... See more


Company details


Contact info

4.8

Excellent

TrustScore 5 out of 5

213 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lashes installment

I visited HMB Salon today
Staff member was Shy, she was extremely friendly, helpful and informative as I wasn’t sure of the best lashes for me would be.
Shy went through the different lashes that she thought might be suitable for me. The application was excellent, she kept me calm throughout my appointment.
I will definitely return for more lashes & other treatments, and would most definitely recommend this salon and Shy to my friends and family

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Love coming to this salon

Love coming to this salon, Shy always looks after me & wouldn’t go anywhere else for my laser! Highly recommended 😊

21 January 2026
Unprompted review
Rated 5 out of 5 stars

As usual a fabulous experience ❤️‍🩹

As usual a fabulous experience
Went for my bi-weekly lash infill today all special care and attention paid by Shy makes you feel so special!
Lovely heated bed and lots of laughter
Rushed in stressed came out happy calm and ….
Lashed up to perfection !
Thank you
Pam

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service

I had an appointment on Saturday 29 Nov 2025 to do me brows. I was running very late and by that I mean more than an hour late. This was my first appointment.

Shy called me back after I'd tried to call several times. Apologised that they were busy and no one could come to the phone, but encouraged me to go to the Salon and she would speak with Noreen who I was booked with to wait abit longer. NOREEN waited.

I arrived and met a lovely lady at the front desk. Noreen met me and calmed me down. She gave me time to fill in the form, numbed my brows.

When I thought she was going to rush me over, she did not. She treated me as though I was on time. Mapped my brows several times. Gave me advice on colours to choose and also noticed a difference in my brows.

She took her time to do Microblading instead of ombre which makes my brows look natural and penciled in.

I'm so grateful to Shy and Noreen for making my first experience the best. I left happy. I'm getting lots of beautiful compliments because my face looks new and I look younger😁😁😁

Thank you, both, for the best customer experience ever.
Thank you, Noreen, for doing an amazing job and I'm sorry that I made you finish work at 7.30pm instead of 6pm.

Thank you. Thank you. Thank you. ❤️💐

Doriss A

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Massage

I had a really lovely massage at this saloon. I was made very welcome & the girl was lovely made me feel very relaxed & catered to all my needs. The massage was perfect & I will definately be going again. Thank you!

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Full Body Massage

Excellent Full Body Massage
Therapist was Dixie, I cannot fault the establishment or the service that I received, I will be booking again A**.
Thank you

4 October 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional and Impossible to Resolve

Very disappointing experience. The provider seems to lack basic logic in how to book dates – they kept offering appointments I never agreed to and ignored my availability. This back-and-forth has gone on endlessly, and I’m now stuck going round in circles trying to obtain a refund.

I have repeatedly told them to un-redeem the voucher (which is possible via their Merchant app) so I can fairly resolve this, but they continue to avoid doing so. Instead of resolving the issue professionally, they redeemed my voucher without me ever attending a treatment.

This has been stressful, time-wasting, and has completely destroyed my confidence in their service. I would not recommend booking with this provider at all.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent for microblading

I had microblading on my brows with Shy. Shy is very experienced, listens to what you want and takes great care when doing her work. I was very pleased with my results and would recommend.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Goodbye thread veins

I've been having IPL done on some small thread veins in my legs which have faded so much now, Shy is very friendly and knowledgeable putting you at ease straight away. When the veins never went due to a mix up Shy has given me some free sessions until they do.
I will definitely come back for more treatment's and would 100% recommend this salon

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Very happy …

I’m thrilled with my eyebrows top (microblading) Shy is absolutely amazing. She has been doing my eyebrows for number of years now and I would definitely recommend her. Thank you.

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Professional care

Professional care, Shy made me feel very comfortable and offered some advice on how to maintain my lashes to protect the future health of my eyes.
Thank you HMB

29 August 2025
Unprompted review

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