Hmd Legal Reviews 

203
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company and successfully completed their property transactions. Customers frequently praise the staff for their incredible helpfulness and responsiveness, noting that urgent inquiries and paperwork are handled promptly and professionally. Consumers also appreciate the user-friendly online portal, which makes tracking the progress of their house sales and purchases very clear and keeps them updated daily without any confusion. However, some customers also noted occasional issues with communication. A few people mentioned difficulties in reaching anyone by phone, leaving multiple unreturned messages, and experiencing frustrating delays when trying to get timely updates.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is patient, efficient, and thorough... See more

Staff

Clients share positive opinions on staff, frequently describing the team as extremely helpful, knowledgeable,... See more

Response time

Reviewers highlight positive aspects of response time, noting that communications and updates are handled... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

User experience

People report positive experiences with user_experience, highlighting a smooth, transparent, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more

Rated 5 out of 5 stars

Great firm!! I used HMD Legal for the first time and they were very prompt with their responses and reassured me that we would complete within the 56 day time period needed to meet auction purchase re... See more

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

203 reviews

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Replied to 60% of negative reviews

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4.7

All reviews

(203)

164 reviews in the last 12 months

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Rated 1 out of 5 stars

Slow and non responsive file handler

We instructed HMD legal to deal with our purchase but were told they could no longer act for us as they were not on the panel for Halifax. We had to find new solicitors. However, the way it was dealt with was terrible, we had to chase numerous times before we were told what was happening. The file handler Chamodi was holding up the file by saying there were outstanding queries but would not specify what queries. Very frustrating.

16 June 2025
Unprompted review
Hmd Legal logo

Reply from Hmd Legal

Dear Ornella,

Thank you for your review however you instructed WYM Legal to assist you but unfortunately they closed for business. We advised you that as a new start up firm we were still in the process of applying for lender panels and would not be able to take your file with us over to our new firm. We were quite clear about this from the outset and whilst we apologise for the inconvenience this issue was unfortunately a result of the closure of WYM Legal and does not relate to HMD Legal.

Rated 5 out of 5 stars

Mr and Mrs Benson

Hi, my self jemin and partner benson
had Hannah and Simay from their team .They were so helpful and was giving us updatations and guiding through out. I would really appreciate for their patience towards me.Thank you so much. WE COMPLETED THE PROCESS OF GETTING HOUSE WAS started on 15 the April and got the keys by june 25 th.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Best conveyancers ever

We have moved house many times, and can honestly say that HMD Legal are the best conveyancers we have ever used. Hannah and her team kept us informed, but what we appreciated most of all were their prompt responses to any questions we had. We would 100% recommend them.

30 June 2025
Unprompted review
Rated 4 out of 5 stars

House Purchase

I recently used Hmd Legal for the conveyancing of my property, and I couldn't be happier with the service I received. From the very beginning, they were professional, responsive, and incredibly thorough.

The entire process was clearly explained, and any questions I had were answered promptly and in plain language. Communication was excellent throughout—emails and calls were returned quickly, and I always felt informed and supported.

They handled all the legal complexities efficiently and with minimal stress to me.

I would not hesitate to recommend Grace from HMD Legal to anyone looking for a reliable and trustworthy conveyancing solicitor.
Thank you!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Most professional service

Most professional service. Kept informed throughout and much quicker than I thought. All the staff involved were extremely helpful and a pleasure to deal with.

Really appreciated the online approach, would not hesitate to use this team again.

24 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazingly Helpful!!

I cannot thank HMD Legal enough for the help with completing the conveyancing of the purchase of my First Home.
Specifically special thanks to Grace who was my conveyancer throughout she was very responsive I would literally get a email back within an hour sometimes and she made the whole process stress free and explained things throughly.
Which is great since it was my first purchase and I had no clue what I was doing.
I was kept updated through the whole process and if I ever wanted an update it would get chased straight away.
I honestly could not thank HMD and Grace any more for their support 😊
Highly recommender !!

25 June 2025
Unprompted review
Rated 5 out of 5 stars

We have recently sold our property

We have recently sold our property, our estate agents recommended Hmd so we went with their recommendations what a fantastic decision that turned out to be. Grace who dealt with our house sale was professional and approachable at all times. Very responsive to email requests and kept us informed at all times. When Grace was unavailable we contacted other team members who were also very polite and helpful and aware of our sale. We found the hoowla app to check progress and what Grace was doing very useful, easy access to information regarding our sale and progress. As our exchange and completion was due we had excellent communication from Grace on the day and we can't thank Hmd enough for their help and support and getting our sale through. We would certainly recommend and would use Hmd in the future

20 June 2025
Unprompted review
Rated 2 out of 5 stars

Poor Communication and Extensive Delays

We recently used HMD for our house sale and found them incredibly difficult to work with.

Our assigned team member was part time, and impossible to get hold of at any given point as she was either out of office or WFH and unable to take calls. There was a continuous lack of response to our other solicitors which meant that we were being contacted for updates that we did not have. They changed company part way through our case, but did not update any other parties involved, causing delays. There was an unacceptable delay in releasing the funds from our house sale, causing us to get our keys at the last possible minute before close of business.

Would not recommend using for the future.

20 June 2025
Unprompted review
Hmd Legal logo

Reply from Hmd Legal

Thank you for your feedback and for sharing your information so that we can investigate this further.

Upon review of your file, we can see that the transaction started at the end of January 2025. It took the buyer's solicitor 4 weeks to raise enquiries in which we raised those required with yourselves straight away. You answered our queries 3 weeks later and did apologise for the late reply; which we of course do not mind and we are happy to go at your pace. However, we do not accept that we caused a delay. We do however appreciate that you were purchasing a new build property and decided to use a separate solicitor for this transaction which can sometimes mean the process is a little less smooth than expected, particularly on the day of completion.

It is clear on the file that your other solicitor knew how to contact us as there were regular phone calls from them wanting to exchange contracts. We were able to do so once your buyer was ready and facilitated a timely completion on the agreed date. On the day of completion funds were indeed processed to your other solicitor same day; we can only apologise if the timing of funds release was not as early as you would have liked but we have to rely on the timing of funds received and also on the banks.

We wish you all the best in your new home and are sorry to hear you have not had a positive experience on this occasion.

Rated 5 out of 5 stars

This is the second time we’ve used HMD Legal

We used Hannah Dowling for our conveyancing 4 years ago, and came back to her again for something else. Time and time again, Hannah and her team show such a huge amount of professionalism, and an incredible aptitude for responsiveness and speed. It’s difficult to explain in words just how responsive!

As far as I’m concerned, they’re changing the rule books on the way legals have historically been handled.

Even the processes are on-point. They have a proper on-boarding process, which was managed by Donna. This includes the initial quote, intros, then the particular job is passed to the best person for the job.

In my case it was Grace, who again, was in constant contact, very thorough, and at some points seemed to anticipate and act on what I was going to ask her to check next. Genuinely brilliant, and such a refreshing change from the usual experience! I can’t reiterate this enough.

The jobs are also handled using an online system that lets you check progress of everything whenever you want.

All I can say is, if you’ve ever felt a bit disillusioned by the process of instructing a legal team to help with anything, then give them a call, or email.

I cannot recommend HMD Legal highly enough.

Thanks to you all :)

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Professional and fantastic team

Hannah, Grace and the team were fantastic, quick to respond to queries, very helpful, even when my mortgage provider wouldn't allow me to use them for my purchase they passed over what they'd already done. Would definitely recommend them and would use them again if I ever needed to.

6 January 2025
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Grace highly enough

Couldn’t recommend Grace highly enough! From start to finish on both my sale and purchase, she made this a pleasant experience. Very knowledgable, professional, quick and on the ball, everything you want in a conveyancer. Would not use anyone else! A huge asset to the already brilliant HMD team!!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Team Hannah…

Hannah and team were excellent helpful and always prompt in replying and chasing up queries on our house sale.
Really great value and definitely stands out from the rest!
Highly recommended by me! :-)

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and Professional

It has always been great working with Hannah Dowling, who has assisted me with a few conveyancing matters, all of which were smooth and hustle free for me. Highly recommended.

22 April 2025
Unprompted review

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