Hmd Legal Reviews 

202
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company and successfully completed their property transactions. Customers frequently praise the staff for their incredible helpfulness and responsiveness, noting that urgent inquiries and paperwork are handled promptly and professionally. Consumers also appreciate the user-friendly online portal, which makes tracking the progress of their house sales and purchases very clear and keeps them updated daily without any confusion. However, some customers also noted occasional issues with communication. A few people mentioned difficulties in reaching anyone by phone, leaving multiple unreturned messages, and experiencing frustrating delays when trying to get timely updates.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that the team is patient, efficient, and thorough... See more

Staff

Clients share positive opinions on staff, frequently describing the team as extremely helpful, knowledgeable,... See more

Response time

Reviewers highlight positive aspects of response time, noting that communications and updates are handled... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

User experience

People report positive experiences with user_experience, highlighting a smooth, transparent, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although I was a little apprehensive as the entire journey is using an online portal, this was actually an excellent experience! We were able to see where we were in the process at all times and i... See more

Rated 5 out of 5 stars

The amazing team at HMD Legal, especially Simay, Harry, and Hannah, were all utterly fabulous. They made purchasing our home a breeze. We had daily updates, and correspondence was swiftly dealt with.... See more

Rated 5 out of 5 stars

Great firm!! I used HMD Legal for the first time and they were very prompt with their responses and reassured me that we would complete within the 56 day time period needed to meet auction purchase re... See more

Rated 5 out of 5 stars

HMD Legal provided an exceptional service for my house move. The online portal made it easy to track progress. When I made a call every person who answered the phone was able to advise and inform abou... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(202)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just wanted to express my gratitude…

Just wanted to express my gratitude towards everyone in this company called HMD LEGAL, there is nothing that you would expect to be done better once dealing with this company! I am happy having benefited from the service they provided! Just wonderful!!! Thank you so much!!!

19 December 2025
Unprompted review
Rated 5 out of 5 stars

This is the third time I have used HMD…

This is the third time I have used HMD Legal. The best bit is the price, but the service and updates are very good as well. I used them to both buy and sell my last home. Don't be concerned about them not being your 'local solicitor' Most conveyancing work is heading online now, and it doesn't matter where they are.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

The team were very professional

The team were very professional, efficiant & responsive. We were selling two properties & buying one together so dealing with three different solicitors the other two were slow, incompitant as getting things wrong not proactive and made the process difficult, prolonged & stressful but HMD legal kept us sain & delt with the other solicitors as well as they possibly could. I would recommend this company without hesitation & wish to thank them for all they accomplished on our behalf.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Fast and efficient

The whole team was fantastic worked so quickly to finish all the paperwork in order to get us our move sorted. We were renting and the landlord wanted her house back and we didn’t have much time to get this purchased sorted. However, Simay and Co, within 30 days got all the steps done.

4 December 2025
Unprompted review
Rated 5 out of 5 stars

I found Hmd Legal

I found Hmd Legal, excellent , I have moved house a number of times, but this is the 1st tome i bought of a auction.
Hmd kept me up to date of progress and we successfully completed as per the auction timelines.
A very good smooth experience.

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

We have just used HMD Legal for our house purchase and Grace Braim was fantastic. Everything we asked of her was actioned immediately. She kept us updated as things progressed and was very professional, but friendly with it. We would have no hesitation in recommending Grace or the company to anyone. Thank you Grace :-)

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

We have just used HMD Legal for our house purchase and Grace Braim was fantastic. Everything we asked of her was actioned immediately. She kept us updated as things progressed and was very professional, but friendly with it. We would have no hesitation in recommending Grace or the company to anyone. Thank you Grace :-)

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional, accessible and smooth.

HMD Legal's online platform made tracking the progress of my sale so clear and easy to follow, and also allowing simple document uploads and downloads, even sending small notes/comments to the legal team instead of sending emails.
Updated with important information regularly and everything was handled smoothly and professionally. I can't recommend enough- thank you so much Hannah and the rest of the team!

14 November 2025
Unprompted review
Rated 5 out of 5 stars

HMD Legal professional online

HMD Legal have a professional online system where it is easy to review your case and the next steps required. Communication is good with a dedicated team dealing with each case. I found the whole process easy and without issue.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Our home purchase was not run of the mill.

Our home purchase was not run of the mill and HMD handled it well. They were quick to respond to emails and provide support throughout the process. They had a "can do" approach so absent in others we have experienced. We wanted to exchange and complete on the same day and they did this for us without any fuss. They are the only solicitor we have ever used that we would use again.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Five star service received by Hannah

Five star service received by Hannah! My file was handled to a high standard and I was kept in the loop right through to the end, we completed within the time scale, very pleased, highly recommended ! Thanks again!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

As first time buyers they was very…

As first time buyers they was very helpful and patient with all the questions and fast at replying everything was on time and schedule can not fault Grace at all would highly recommend and the rest of the team thankyou

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Best solicitors company we have ever worked with

My partner and I were buying our first property, We were directed to HMD legal, and it was the best decision we have ever made! The whole team was incredible, special shout out to Grace she was amazing throughout the whole process, also her team Dagmara and Luiza

They have amazing communication skills, I was never left confused or uncertain about anything, with them everything was clear and simple and very fast, they have managed to complete our sale with just over a month!

Amazing team, we couldn’t have done this without them, we will be recommending to all friends and family and will definitely be using them in future again and again

Thank you so much for securing us a property and for making this process a great experience for us

Thank you
Kinga & Luis

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Impeccable Service

I was allocated HMD Legal for the purchase of a property and dealt with Grace Braim and Caroline Renton (and a few others). I have been seriously impressed with the service received. Emails have been responded to usually within the hour of being sent. The advice has been excellent, and I really felt that I had someone in my corner protecting my interests. I am super impressed which for me is a rarity. I have already recommended them to others and would not hesitate to use them again. Well done to Grace and all of the team at HMD Legal.

14 November 2025
Unprompted review
Rated 4 out of 5 stars

A competent firm.

Although initially we felt we weren't kept fully informed after appointing HMD, this changed totally once exchange of contracts got nearer. We were then updated promptly every step of the way, all the way to completion. All staff are professional, helpful and friendly.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick and responsive

Hannah and the team were quick and responsive on my house sale and we managed to get into a position to exchange the sale of my house very swiftly.

6 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look