Wish that I didn’t even have to put one star, but you have to put at least something. These people show exactly what Hawaii is- absolute lack of showing up for their people and grinding into them for... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is a terrible company - customer support is non existent. Waited 3 hrs multiple times for hours to speak with a rep no returned calls , follow-up or any explanations. Doctor attempted to pre-cer... See more
HMSA is worst insurance that I have ever participated in. I pay over $1000.00 a month and the service is nonexistent. Policy is arbitrary in terms of approving claims. Very poor customer service impos... See more
HMSA's service sucks! They never answer their phone. Called these guys so many times my fingers got sore, with no success. $580 out of pocket on my wife's work insurance plan and these asshats changed... See more
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great to have a face to face chat with …
Great to have a face to face chat with a doctor without going to the ER...
Great decent time wait
Great decent time wait, app closed on me a free times
I have appreciated the ease of access …
I have appreciated the ease of access to information and support. Both the doctors I have visited in person and online have been highly knowledgeable and helpful.
I love HMSA!
I love HMSA!
I recently switched over from Kaiser and I'm glad I did!
I love my PCP Tony Trypkovski absolutely the best!
Very time and cost effective
Very time and cost effective. Doctors are personable thorough and efficient. Love this service, especially in Maui where doctors are in short supply.
HMSA is great to work with
HMSA is great to work with. Very easy to get information from and provides a lot of online support. I am happy I have health coverage with HMSA.
VERY HELPFUL- WILL DEFINITELY RECOMMEND …
VERY HELPFUL- WILL DEFINITELY RECOMMEND MAHALO FOR SERVICES
good
I like the HMSA online app. I can see any doctors via my phone or computer at any time.
Right plan for me.
This plan gives us the options for our health care.
I have never been dissatisfied with HMSA.
HMSA has always provided great coverage for my family's medical needs. Although their rates are high, I
feel it is worth it.
very convenient
the last thing anyone wants to do when they're feeling sick or having a health issue is try and call around for an appointment, which is almost impossible to get, even at urgent care. having this online resource helps when you need to know if it's something serious enough to go to the ER for or whether you can wait a few days for your primary care doctor. i'm so glad that the medical field is embracing technology to reach more people in this way.
Saved me so much time and worry!
Also very helpful during flu season when you don't want to wait in a germy doctor's office.
Convenient!
Didn't have to leave home to see a doctor and wait in a waiting room. Especially hate that when I'm feeling sick.
Provider network needs critiqued
I have personally found it to be challenging at times to look for a provider. While you have an impressive number of providers contracted, when called, the majority of those providers either do not accept your type of insurance plan (Medicare), or are not accepting new patients. It might be beneficial to conduct a regular audit of your provider network To determine the actual number available to subscribers. It's possible that there's a need for providers open to establishing their patient loads accepting new patients, or Medicare recipients.
The Best Doctor Visit Ever!
This service was fast, easy, and convenient for me. I truly appreciated the benefit of getting medical advise in the comfort of my own home! They were able to send my medical note and prescriptions online too! This really pushes us into the new age of health care.
Convenient and easy to use
HMSA online care was very convenient, especially for a busy person like me. It is not always possible to "fit" in a doctor's appointment in "their" schedule.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







