Disastrous experience. I paid for an item and never received it. They also sign you up for a €63 subscription, which is then converted into shopping credits every 15 days on their website. Stay away!
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See what reviewers are saying
Unfortunately what I thought I signed up for was not what I received. I didn't read the terms and conditions, (my bad) but Carmen from the escalation team reached out and assisted hopefully resulting... See more
Maxri listened attentively to my situation and helped me find the best solution. I am very happy to have such wonderful employees in the team. The store system is new to me. I didn't understand it rig... See more
I thought the progress will take little longer but the person who communicated was made the work done with much great effort Highly appreciated for the service which rendered Thank you
3.8
Great
342 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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From pissed to satisfied
I ended up going from irate to satisfied after talking to Declan . He was very nice and professional .
A big thank you to Declan !!
3 December 2024
Unprompted review
On the spot action and accommodating.
1 December 2024
Unprompted review
Issue Addressed by Zoe
Issue Addressed by Zoe. Thank you Escalation Team. I really appreciate it.
28 November 2024
Unprompted review
Maxri listened attentively to my…
Maxri listened attentively to my situation and helped me find the best solution. I am very happy to have such wonderful employees in the team. The store system is new to me. I didn't understand it right away. However, I was left with a positive impression of the store. Therefore, I know that I will be happy to return. Thank you very much!
25 November 2024
Unprompted review
Customer service is good and replied…
Customer service is good and replied you anytime, Imani he has a good service thank you 😍
18 November 2024
Unprompted review
Approachable
8 November 2024
Unprompted review
SCAM
SCAM, do not use this company, they take your money and don't send you the goods you've paid for. Also people don't realise they take a monthly amount out of your bank without notifying you first, luckily my bank froze my account and I had to change all my account details. Steer well clear of Hobbyclub store!!
5 October 2024
Unprompted review
Thanks for the help
27 October 2024
Unprompted review
Be aware of automatic subscriptions SCAM
Be aware that you will automatically be signed up for subscriptions with this company!!! They have taken two payments equalling almost £30 and I have never purchased anything from them. Fraudulent. I will be reporting them to my bank.
21 October 2024
Unprompted review
I PLACED AN ORDER FOR EYE GLASS FOR 49…
I PLACED AN ORDER FOR EYE GLASS FOR 49 AED BUT SINCE LAST 12 DAYS NO CONFIRMATION NOR DELIVERY -I PAID IT VIA ONINE BUT PEOPLE AR SUCH LATHARGIC NOT EVEN REPLYONH ME I JUST SEND AGAIN A MAIL TO SUPPORT. LOOK LIKE A FRAUD PROMOTION
13 October 2024
Unprompted review
Overall good service
Overall good service, had a good and professional experience with customer support, especially Emily, who were always fast and the chatbot is also very helpful!
11 September 2024
Unprompted review
Edith was so helpful thank you for…
Edith was so helpful thank you for solving my issues, I had a great experience at the end
10 October 2024
Unprompted review
Satisfied,thank you escalation…
Satisfied,thank you escalation team,issue sorted.
27 September 2024
Unprompted review
Thanks to Claire for the assistance
Thanks to Claire for the assistance
Good service
18 September 2024
Unprompted review
They keep trying to take money out of…
They keep trying to take money out of my account for nothing
Con the whole lot
1 September 2024
Unprompted review
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