Bought an FPV drone and it arrived with rock candy in the box. Didn't have a camera, didn't have a battery, my fault for not reading into it. asked customer service if I could return it after taking i... See more
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TERRIBLE COMPANY DO NOT USE! My son saved up all his pocket money to a remote control plane. We purchased one. The box shows it has a remote transmitter, the instructions show the same. This... See more
So far never once had an issue with anything, next day delivery on anything i want. I just wish the stock was bigger as there is a lot of out of stock items, all though, they have a decent chunk of va... See more
love the fact that if I need it, I can get items delivered next day, even if thats a Saturday so a flying weekend is not ruined. Mike is super helpful and during the past few months of mayhem, its' re... See more
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Replied to 33% of negative reviews
Typically replies within 24 hours
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Great company, friendly, helpful
Great company my order was shipped quickly and was very well packaged everything arrived perfect, I reached out to them with something I didn’t know how to do on a new rc transmitter and there response was quick, friendly and helpful and help with what I was doing wrong (I should of read the instructions) 😂 thanks for your help will use there site agin
Reliable
Ordered VIFLY strobe. Description was accurate. Arrived very quickly. Eco-friendly packaging. I haven't been hassled for a review but thought that a positive review was well deserved. Will definitely use again. Thanks for the sweet!
Great website! I really do recommend this site to anyone!
I bought the Radiomaster TX16S Joshua Bardwell edition and I could not be happier. It was packaged and dispatched within the first day and shipped the second day. Today is the third day and It has arrived and I love it! Great service and I will definitely be purchasing from HobbyRC again.
Thank you HobbyRC
Above and beyond
I wanted to take a moment to express my gratitude for the exceptional service and expert advice provided by Mike. He went above and beyond to assist me in finding the perfect goggles for my needs.
I am extremely satisfied with the level of professionalism and expertise demonstrated by Mike at HobbyRC. His guidance has helped me make an informed decision and enhanced my overall shopping experience.
I would highly recommend HobbyRC to anyone in search of high-quality RC equipment and outstanding customer service.
Helping with double vision
I purchased a pair of Skyzone Cobra X goggles from Mike. Unfortunately I could not use them, they gave me double vision. Mike agreed to refund 90% of the purchase, so I could instead buy a pair that weren't box-style.
Hobby-RC are trading in a difficult market, depending on Chinese imports. I feel the customer service was well-balanced and fair.
Couldn't ask for better service.
Couldn't ask for better service.
I had pre-ordered some new HDZero goggles along with camera and VTX to begin the conversion over to digital. During this time I had emailed to ask a few questions in regards to the micro vs the nano camera and also if they plan to stock the analogue bay in future. All questions were answered quickly and out of hours, This alone shows the dedication to great service. When this order was dispatched I realised I needed a new crossfire rx so placed a brand new order for next day delivery. I received a note on the second order to say the postage had been refunded and combined with the first order. Thank you to Mike and the team for a consistently brilliant experience over the years.
Excellent service from HobbyRC
Excellent service from HobbyRC, I’ve ordered several times now and always received the same high level of service. Orders are prepared very quickly and dispatched same day usually. They’ve been very helpful when I’ve wanted to add items to an existing order and when I had a manufacturing defect on a set of goggles (through no fault of theirs) they were prepared to get it sorted quickly
Great, Reliable Service!
Have been using HobbyRC for a number of years now and I have to say I am completely satisfied. I found them to be responsive to queries and their same day dispatch promise is excellent. The postage costs are also very reasonable. See no reason not to continue to use them going forward!
Always use hobbyrc
Always use hobbyrc. Never had a problem and always helpful.
Come across as customer caring but it's just BS
Awful company to deal with, purchased a TBS Nano RX Pro that arrived faulty, Seller had me jumping through hoops with TBS making videos only show it was faulty, when he was contacted by TBS to setup a return took him three days to respond, I had already spent a month without a working unit. No real customer care or understanding, all about me me me, and belligerence by the seller.

Reply from HobbyRC
Great customer service
After making a mistake with an order, HobbyRC customer service responded very quickly to my email sorting out my problem in a trice.
Great company
Great company, orders are always spot on, quick delivery. Never had any issues with them. Recommend them highly.
Bought a pre built IFlight from these…
Bought a pre built IFlight from these guys a couple of years ago and unfortunately the mirco usb connector was faulty soldered on it badly so it came off, contacted these guys many times and he said he was waiting for a part from china. Which never came and after 6/7 calls to them I gave up won’t be buying from these guys again bad customer support

Reply from HobbyRC
Phenomenal service
Phenomenal service. I ordered a receiver aerial 16.00hrs Friday. On my doormat 12.00hrs. Saturday! Soo impressed.
Super fast dispatch and delivery
Super fast dispatch and delivery. Good price and a free sweet 😀
A good RC store
I must admit I have found them to be pretty good and have used a number of times. Thank you HobbyRC
First order from the company
First order from the company. Arrived promptly well packaged and thank you for the sweet! Very impressed will use again. Highly recommended.
Ordered delta wing pnp plane
Ordered delta wing pnp plane. Arrived in couple days, all good. Good price, good quality. Can't complain. Will order other stuff in future. Additionally they put one branded candy in box, made me smile. Thanks.
Faulty Component replaced f.o.c
Faulty Component replaced f.o.c. Mike went above and beyond the call of duty to sort my major problem out, excellent service and delivery times, great service from a family run business, keep up the good work
I have made many orders with hobbyrc
I have made many orders with hobbyrc. Their customer service, speed of delivery and value for money is excellent. They often are the first to have novel items in stock and are honerable with pre-orders (unlike many).
Ignore the fact that the website looks like somthing out of the mid 90's as they seem to be putting their energy into being a great retailer. I suspect they get enough business without making their site look really glam and up-to-date.
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