HobbyRC Reviews 

193
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Bought an FPV drone and it arrived with rock candy in the box. Didn't have a camera, didn't have a battery, my fault for not reading into it. asked customer service if I could return it after taking i... See more

Rated 1 out of 5 stars

TERRIBLE COMPANY DO NOT USE! My son saved up all his pocket money to a remote control plane. We purchased one. The box shows it has a remote transmitter, the instructions show the same. This... See more

Rated 5 out of 5 stars

So far never once had an issue with anything, next day delivery on anything i want. I just wish the stock was bigger as there is a lot of out of stock items, all though, they have a decent chunk of va... See more

Rated 5 out of 5 stars

love the fact that if I need it, I can get items delivered next day, even if thats a Saturday so a flying weekend is not ruined. Mike is super helpful and during the past few months of mayhem, its' re... See more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

193 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(193)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Great company, friendly, helpful

Great company my order was shipped quickly and was very well packaged everything arrived perfect, I reached out to them with something I didn’t know how to do on a new rc transmitter and there response was quick, friendly and helpful and help with what I was doing wrong (I should of read the instructions) 😂 thanks for your help will use there site agin

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Reliable

Ordered VIFLY strobe. Description was accurate. Arrived very quickly. Eco-friendly packaging. I haven't been hassled for a review but thought that a positive review was well deserved. Will definitely use again. Thanks for the sweet!

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Great website! I really do recommend this site to anyone!

I bought the Radiomaster TX16S Joshua Bardwell edition and I could not be happier. It was packaged and dispatched within the first day and shipped the second day. Today is the third day and It has arrived and I love it! Great service and I will definitely be purchasing from HobbyRC again.

Thank you HobbyRC

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Above and beyond

I wanted to take a moment to express my gratitude for the exceptional service and expert advice provided by Mike. He went above and beyond to assist me in finding the perfect goggles for my needs.

I am extremely satisfied with the level of professionalism and expertise demonstrated by Mike at HobbyRC. His guidance has helped me make an informed decision and enhanced my overall shopping experience.

I would highly recommend HobbyRC to anyone in search of high-quality RC equipment and outstanding customer service.

28 June 2023
Unprompted review
Rated 4 out of 5 stars

Helping with double vision

I purchased a pair of Skyzone Cobra X goggles from Mike. Unfortunately I could not use them, they gave me double vision. Mike agreed to refund 90% of the purchase, so I could instead buy a pair that weren't box-style.
Hobby-RC are trading in a difficult market, depending on Chinese imports. I feel the customer service was well-balanced and fair.

30 May 2023
Unprompted review
Rated 5 out of 5 stars

Couldn't ask for better service.

Couldn't ask for better service.

I had pre-ordered some new HDZero goggles along with camera and VTX to begin the conversion over to digital. During this time I had emailed to ask a few questions in regards to the micro vs the nano camera and also if they plan to stock the analogue bay in future. All questions were answered quickly and out of hours, This alone shows the dedication to great service. When this order was dispatched I realised I needed a new crossfire rx so placed a brand new order for next day delivery. I received a note on the second order to say the postage had been refunded and combined with the first order. Thank you to Mike and the team for a consistently brilliant experience over the years.

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from HobbyRC

Excellent service from HobbyRC, I’ve ordered several times now and always received the same high level of service. Orders are prepared very quickly and dispatched same day usually. They’ve been very helpful when I’ve wanted to add items to an existing order and when I had a manufacturing defect on a set of goggles (through no fault of theirs) they were prepared to get it sorted quickly

5 May 2023
Unprompted review
Rated 5 out of 5 stars

Great, Reliable Service!

Have been using HobbyRC for a number of years now and I have to say I am completely satisfied. I found them to be responsive to queries and their same day dispatch promise is excellent. The postage costs are also very reasonable. See no reason not to continue to use them going forward!

26 April 2023
Unprompted review
Rated 1 out of 5 stars

Come across as customer caring but it's just BS

Awful company to deal with, purchased a TBS Nano RX Pro that arrived faulty, Seller had me jumping through hoops with TBS making videos only show it was faulty, when he was contacted by TBS to setup a return took him three days to respond, I had already spent a month without a working unit. No real customer care or understanding, all about me me me, and belligerence by the seller.

16 February 2023
Unprompted review
HobbyRC logo

Reply from HobbyRC

Thanks for the feedback and its unfortunate you feel this way. Disagree with most of your comments. Summary: Customer will receive a refund for the item - just not quite as promptly (two weeks total) as desired or without doing some due dillegence first to ensure the item was faulty via the manufacturer.

Rated 5 out of 5 stars

Great company

Great company, orders are always spot on, quick delivery. Never had any issues with them. Recommend them highly.

25 January 2023
Unprompted review
Rated 1 out of 5 stars

Bought a pre built IFlight from these…

Bought a pre built IFlight from these guys a couple of years ago and unfortunately the mirco usb connector was faulty soldered on it badly so it came off, contacted these guys many times and he said he was waiting for a part from china. Which never came and after 6/7 calls to them I gave up won’t be buying from these guys again bad customer support

6 February 2022
Unprompted review
HobbyRC logo

Reply from HobbyRC

Hi James,

I can see from what emails I can find that this dates back to 2021 so I have limited information availabile to me to try and help resolve the issue. iFlight is one of the more difficult brands we deal with for warranty so while ultimately it is our mistake if we let you down sometimes getting the parts from the manufacturer is extremely difficult.

If you wish to discuss further you can contact us via email to see if we can make it right.

Thanks.

Rated 5 out of 5 stars

Ordered delta wing pnp plane

Ordered delta wing pnp plane. Arrived in couple days, all good. Good price, good quality. Can't complain. Will order other stuff in future. Additionally they put one branded candy in box, made me smile. Thanks.

15 August 2022
Unprompted review
Rated 5 out of 5 stars

I have made many orders with hobbyrc

I have made many orders with hobbyrc. Their customer service, speed of delivery and value for money is excellent. They often are the first to have novel items in stock and are honerable with pre-orders (unlike many).

Ignore the fact that the website looks like somthing out of the mid 90's as they seem to be putting their energy into being a great retailer. I suspect they get enough business without making their site look really glam and up-to-date.

16 July 2022
Unprompted review

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