HobbyRC Reviews 

193
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Bought an FPV drone and it arrived with rock candy in the box. Didn't have a camera, didn't have a battery, my fault for not reading into it. asked customer service if I could return it after taking i... See more

Rated 1 out of 5 stars

TERRIBLE COMPANY DO NOT USE! My son saved up all his pocket money to a remote control plane. We purchased one. The box shows it has a remote transmitter, the instructions show the same. This... See more

Rated 5 out of 5 stars

So far never once had an issue with anything, next day delivery on anything i want. I just wish the stock was bigger as there is a lot of out of stock items, all though, they have a decent chunk of va... See more

Rated 5 out of 5 stars

love the fact that if I need it, I can get items delivered next day, even if thats a Saturday so a flying weekend is not ruined. Mike is super helpful and during the past few months of mayhem, its' re... See more


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

193 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(193)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Really am blown away by this company

Really am blown away by this company. I ordered on Wednesday and my quad and batteries arrived the next day before lunch. Mike seems to be a really kind and helpful person that's eager to assist with queries - I'll absolutely always be using this site to feed my drone addiction in future.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Quick delivery on my order

Quick delivery on my order, placed around 3pm and arrived first thing the day after. Useful advice given to my email enquiry too. Will use again.

1 May 2024
Unprompted review
Rated 1 out of 5 stars

Bought allot of items from this company…

Bought allot of items from this company with a quick delivery then a few weeks later one of the chargers packed up I sent it in and it took them a good couple of weeks to send out a replacement. I understand a faulty part has to be tested but return postage for a 3 day service using yodel and then even after receiving the item there is only one particular day they check it so if your item is delivered on another day you wait days and days for replacement

13 March 2024
Unprompted review
HobbyRC logo

Reply from HobbyRC

Hi Hassan, Thanks for providing feedback. Your review is accurate that currently returns can be a bit slow to be processed depending on when they arrive. We process them every week on Tuesday due to timing constraints at our end, so depending on when it arrives back to us it certainly can feel quite slow. The pre-paid returns service we use while slow offers the best availability in most areas for drop off point availability - with one usually being just a few miles away - so its always a compromise to find the correct balance. Hopefully its something we can address in the future. I am glad we managed to replace your 7 month old faulty charger for you reasonably quickly and at no cost to you - other than time. Thanks.

Rated 1 out of 5 stars

Wast of money paying extra for delivery.

Made quite a sizable order with these morons and ordered 6 6s batteries. I paid extra for 1-2 days delivery and waiting home for the delivery only to be told that the delivery was returned to sender. HobbyRC emailed to say they had messed up and had to send again as they had bot declared the batteries correctly for the courier. Its now beem 4 days and I'm still waiting. HobbyRC refused my refund for express delivery since they couldn't claim it back because it was their mess up then they can't allow me to claim it back? Absolute morons. Don't order from them and if you do don't bother with thw extra postage as its just a waste and their after sales to their customers is clearly not important to them at all.

Update.
Parcel never arrived and after 4 weeks I finally got a refund for the order.
Mike seemed pretty sound throughout the process of claiming the lost package but dpd seemed to draw it out quite a bit. I'll now be looking to buy my 6s batteries elsewhere since my hobbyrc account was closed down following my first review 🙃

2 May 2024
Unprompted review
HobbyRC logo

Reply from HobbyRC

To provide further context to anyone reading the customers review. The order was in total one day overdue from the estimate. We also merged (without prompting) two orders together for him and refunded £4.35 in postage to help save him some money - no thanks given. I explained we do not provide postage refunds for late/delayed orders in todays context of couriers not offering guaranteed delivery times regardless as to the cause of the fault. Unfortunate that we can't please everyone despite trying.

Rated 5 out of 5 stars

Unbeatable Quality, Unmatched Service!

HobbyRC exceeded my expectations! Their products offer unbeatable value, coupled with lightning-fast delivery and impeccable packaging. The range and quality of their offerings are impressive, catering to both beginners and seasoned enthusiasts. With such exceptional service and a vast selection, HobbyRC has become my ultimate destination for all things RC

26 April 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company, highly recommend!

I have ordered a few times from HobbyRC and I have to say they are a brilliant company.
It is very nice to be able to support specialist businesses like HobbyRC, as opposed to buying straight from China or Amazon.
The items they sell are high quality, at good prices. I had an issue which wasn't their fault, and they resolved it very quickly with the manufacturer.
I will continue to use HobbyRC for my FPV products!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Hobby RC is a genuine UK retailer

Hobby RC is a genuine UK retailer who has the stock here in the UK as per their website...

So many suppliers are drop shipping from china these days so this makes them stand above the competition already.

Also I had a faulty pair of fpv goggles and Mike was helpful during diagnosis and offered to replace them when it was appropriate to do so.

Thanks.

Shipping / Delivery is fast and mostly reliable (one of my next day deliveries was a day late but that was down to dpd)

6 February 2024
Unprompted review
Rated 5 out of 5 stars

First time ordering from HobbyRC and…

First time ordering from HobbyRC and all I can say is FANTASTIC, absolutely amazing customer service. Great products at great prices. Extremely fast delivery, next day, and one of the best packaging I've ever had delivered. Hobby RC will definitely be my go to rc store. I would highly recommend Hobby Rc. Once again a big thank you to the staff, well done...

15 December 2023
Unprompted review
Rated 5 out of 5 stars

It's been a great experience…

It's been a great experience dealing with HobbyRC. FPV drones are still quite a DIY business, and having some warranty and help is very welcome. HobbyRC did provide a resolution for my issue and I can only compliment them for that. Also shipping was extremely quick.

20 November 2023
Unprompted review
Rated 5 out of 5 stars

The drift cars are brilliant

The drift cars are brilliant
They're almost half the price at hobbyrc.co.uk than on other sites.
I've been an RC hobbyist for years so I like to think I know my stuff...and these little cars are a must have.
Can't wait to try the race cars...and the lorry...mmm reversing skill. Highly recommended .

24 November 2023
Unprompted review
Rated 5 out of 5 stars

HobbyRC, excellent service.

Mike provides an excellent service. He is very knowledgeable and patient (had to be with me). He helped me sort out an issue with my rc transmitter.
I will certainly be using HobbyRC again and can highly recommend them.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Good Phone Advice

Guy I spoke to on the phone was very helpful. Order received in 2 days via Royal Mail 48. Website seems to have a wide variety of parts.

15 September 2023
Unprompted review
Rated 5 out of 5 stars

Decent business!

Very happy with my purchase and the service I have received form HobbyRC. Volantex Spit flies like an absolute dream and Mike is a true gentleman! Thoroughly recommend this business.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Easily the best fpv store in the UK!

Easily the best fpv store in the UK! Widest range of products, good prices, great service and real expertise in their products. As well as being a retailer, they are the UK distributors and service centre for a number of the major brands. Most large companies fail to reach their levels of efficiency and professionalism yet their personal touch is always evident too. Many thanks to Mike & Mike’s wife for all you’ve done for me over the 9 months that I’ve been involved with the hobby. :)

29 August 2023
Unprompted review

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