For beginner to have some tailor-made clothes for best values Unbelievable accurate with the size clothes with just my height and weight on their calculator but make sure to measure yourself... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online process was great. Good customization tools and a seamless e-commerce experience. My shoes are well made, and the packaging, delivery went off without a problem. I’m not crazy abo... See more
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An overall positive experience. The order was received in a timely manner. I received my order as ordered. It looks nice and fits well and appears to be good quality. I had to take my jacket to a prof... See more
Company replied
The white dress shirt I ordered a few months ago was the right fit. All my specifications were met. I had ordered it with a chest pocket, something all my dress shirts have. To my surprise this chest... See more
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Company details
- Bespoke Tailor
- Formal Wear Shop
- Men's clothes shop
- Mens Tailor
- Plus Size Clothing Shop
- Formal menswear shop
About Hockerty
Written by the company
Dress the Real You
In a world where the fashion industry forces people to fit into boxes, Hockerty exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness
Know more about us
Start designing now
Discover how we bring technology and craftsmanship together
| Suits | Shirts |
| Jeans | Chinos |
| Shoes | Sneakers |
Contact info
from Zürich to the World, Switzerland
- cs@hockerty.com
- hockerty.com
4.1
Great
22k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Slow delivery and unresponsive service
I ordered a suit on 20/5/26. Expected delivery 2 weeks ie 3/6/26. It reached quality control 30/5/26 and remains there (today is 9/6/26). Every day the expected delivery date was passed it just increases by a day every day, which makes me think that it is automatic and no one is actually doing anything to expedite delivery. We are now entering the 4th week.
5 days ago I emailed asking for an update, and to date have no response.
I understand that you are managing a complex supply chain, and things happen. But it is not too much to ask for a timely response to a reasonable request.
3 June 2026
Unprompted review
Reply from Hockerty
Hello William,
Thank you for taking the time to share your experience.
I completely understand your frustration. While delays can occasionally occur during production and quality control, not receiving a response to your request for an update is understandably disappointing and falls short of the level of service we aim to provide.
Please accept my sincere apologies for both the delay and the lack of communication. I will personally review your order with our team to understand what is causing the hold-up and ensure that your case receives the attention it deserves.
Thank you for your patience and for bringing this to our attention.
Jonathan Blasco
Senior Experience Manager
Poor craftmanship.
9 June 2026
Reply from Hockerty
Hello Onyegbulem,
I'm genuinely sorry to read that this was your impression of your order.
When someone chooses a custom-made garment, there is naturally a certain level of expectation regarding the quality and attention to detail. Reading that you felt the craftsmanship was poor is disappointing for us, because it means we have fallen short of the standards we aim to deliver.
Although your review is brief, I want you to know that we take it seriously. I would like to personally understand what happened and carefully review the garment to see where things may have gone wrong.
Thank you for taking the time to share your feedback. We never take comments like yours lightly.
Jonathan Blasco
Senior Experience Manager
Reply from Hockerty
Hello Barry,
Thank you for sharing your feedback.
I'm very sorry to hear that the fabric did not meet your expectations and that the fit and length were not as you had hoped. When ordering custom-made garments, we know how important it is that both the material and the final fit feel exactly right.
I will personally review your case with our team to better understand what may have happened and to see how we can help improve the situation. Your feedback is important to us, and we take concerns like yours very seriously.
Thank you for taking the time to let us know about your experience.
Jonathan Blasco
Senior Experience Manager
Excellent Experience
The fit was even better than I expected. The materials matched how they looked on the website. The length of time to receive the items was reasonable as well. I was impressed and plan to order more tailored items from this company.
8 June 2026
Reply from Hockerty
Dear Bec,
Thank you so much for your wonderful review!
We're delighted to hear that the fit exceeded your expectations and that the fabrics and materials matched what you saw on our website. As a made-to-measure brand, our goal is to create garments that not only reflect your personal style but also fit you perfectly, so your feedback means a lot to us.
We're also happy that the delivery time met your expectations. Every garment is custom-made by our artisans, and we work hard to balance craftsmanship with a reasonable turnaround time.
Thank you for placing your trust in us. We look forward to creating many more tailored pieces for you in the future and welcoming you again to our community of over 350,000 happy customers!
Warm regards,
The Hockerty team
I've ordered a jacket with AI…
I've ordered a jacket with AI customized measurements and it turned out to be perfect, exactly as I had hoped for. Trackable delivery process with quality courier (DHL) also went very well. Will definitely order again, can highly recommend.
8 June 2026
Reply from Hockerty
Dear GG,
Thank you very much for your fantastic review!
We're thrilled to hear that your jacket fit perfectly using our AI-powered sizing technology and that it turned out exactly as you had hoped. Our sizing algorithm has been refined over more than 13 years to help customers enjoy a great fit with minimal measurements, so it's wonderful to know it worked so well for you.
We're also pleased that the delivery experience met your expectations and that the tracking and DHL service provided a smooth experience from start to finish.
Thank you for your recommendation and for placing your trust in Hockerty. We look forward to creating your next custom garment and welcoming you back soon!
Warm regards,
The Hockerty team
Reply from Hockerty
Dear Steven,
Thank you for your review!
We're delighted to hear that the fit was perfect. There's nothing better for us than knowing a custom-made garment fits exactly as intended.
Thank you for choosing Hockerty and for taking the time to share your experience. We hope to create many more perfectly fitting garments for you in the future!
Warm regards,
The Hockerty team
The opportunity for custom clothing...
With "Made to Measure" companies it is so important to get fitted by a professional, first. After that, Hockerty offers the opportunity to order something that you know will fit you just right, with fabrics that are just not available locally. It is a comfortable way to be deliberate about seasonal wardrobe choices. I've been happy with their offerings.
8 June 2026
Reply from Hockerty
Dear C. Garcia,
Thank you for sharing your thoughtful experience!
We completely agree that having accurate measurements is an important step when ordering made-to-measure clothing. We're delighted to hear that once your fit profile was established, Hockerty has been able to provide garments that fit just right and give you access to unique fabrics that may not be available locally.
It's especially rewarding to know that our custom clothing has become part of your deliberate approach to building a seasonal wardrobe. That's exactly what we strive for: helping every customer create garments that reflect their personal style, fit perfectly, and are made to last.
Thank you for your continued trust and support. We look forward to helping you design many more custom pieces in the future!
Warm regards,
The Hockerty team
Reply from Hockerty
Dear Ldiduck,
Thank you for your review!
We're delighted to hear that you're enjoying your shoes and that you're happy with their quality.
We're sorry to learn that the import tariffs applied by U.S. Customs came as a surprise. Customs duties and import fees are determined by local authorities and can vary depending on the product category and destination. We understand that these additional charges can be frustrating when they're unexpected.
We truly appreciate your feedback, as it helps highlight areas where we can continue improving the information provided during the shopping experience.
Thank you again for choosing Hockerty, and we hope to serve you again in the future.
Warm regards,
The Hockerty team
The product came over a month late with…
The product came over a month late with no updates - contacted them over 7 times with the same reply by what seemed like AI and they gave no help or update and was the same response each time, ended up missing the date I needed to for (daughters wedding) even though I ordered it to be delivered with a month and a half leeway and they offered no compensation and stopped replying to emails after it was delivered extremely disappointed would not recommend - suit wasn’t even that great
18 April 2026
Unprompted review
Reply from Hockerty
Hi Khayali,
I am genuinely sorry to read your review.
What saddens me most is not only that your order arrived late, but that it was intended for such an important occasion as your daughter's wedding. Ordering well in advance should have given you peace of mind, not uncertainty and frustration, and I completely understand how disappointing it must have been to miss the moment you had planned for.
I am also sorry that, after contacting us multiple times, you felt that you were not receiving meaningful updates or the level of attention your situation deserved. Reading that you felt ignored and left without answers is particularly difficult for us, because it is far from the experience we want to provide.
To make matters worse, it is clear that when the suit finally arrived, it did not meet your expectations either. Taken together, I fully understand why you feel let down.
Please know that I am personally reviewing your case and I will be reaching out to you directly. I would like to understand everything that happened, review the communication you received, and see what we can do to make this right.
Thank you for taking the time to share your experience, even under these circumstances.
Jonathan Blasco
Senior Experience Manager
Being 6’6” I have always had trouble…
Being 6’6” I have always had trouble getting clothes to fit. However, having provided measurements, my jacket arrived promptly and fitted perfectly! Highly recommended.
8 June 2026
Unprompted review
Reply from Hockerty
Hi A. Cranfield,
Thank you so much for your kind review.
We’re really happy to hear that your jacket arrived promptly and, most importantly, fitted perfectly. Finding the right fit can be difficult, especially when standard sizing doesn’t work, so it means a lot to know we were able to help.
We truly appreciate your recommendation.
Jonathan Blasco
Senior Experience Manager
I’ll be honest this ended up being one…
I’ll be honest this ended up being one of the worst fitting outfits I have ever owned. The sleeves ended up being too short, pants too big, and it just didn’t seem to fit well. It was for a wedding and I was beyond unimpressed. Didn’t think I looked good at all.
Order 38078426
2 June 2026
Unprompted review
Reply from Hockerty
Hi Alex,
I’m truly sorry to hear this. I completely understand how disappointing it must have been to receive an outfit that didn’t fit as expected, especially for something as important as a wedding.
I’d really like to review your case personally and with the care it deserves. Could you please share your order number or the email address used for the purchase? This will allow me to locate your order, understand exactly what happened, and contact you directly to find the best possible solution.
Thank you for bringing this to our attention. I’ll do everything I can to help.
Jonathan Blasco
Senior Experience Manager
Ordering there since 5 Years and…
Ordering there since 5 Years and everything is fine 👍
5 June 2026
Unprompted review
Reply from Hockerty
Hi Dominik,
Thank you so much for your loyalty over the past 5 years! 🙌 It means a lot to us to know that you've continued to trust us with your custom garments and that everything has gone smoothly along the way.
Customers like you are the reason we keep striving to deliver made-to-measure clothing that truly reflects each person's style and fit preferences. We're grateful to have you as part of our community and look forward to creating many more garments for you in the years ahead.
Thanks again for your support and for taking the time to share your experience!
The Hockerty team
Stop checking and order!
The order process was smooth, did instructions were clear?
And my order arrived ahead of schedule. The quality is excellent. I did not spend for the more expensive suit because this was the first time i've ordered one online. Next time.I will spend that extra money. It was definitely worth it.
11 May 2026
Unprompted review
Reply from Hockerty
Hi Sammie,
Thank you for taking the time to share your experience!
We're delighted to hear that the ordering process was smooth, the instructions were clear, and that your suit arrived ahead of schedule. Even more importantly, we're thrilled that you were impressed with the quality of your garment.
We completely understand being cautious with a first online made-to-measure purchase. It's wonderful to know that your experience gave you the confidence to consider exploring some of our premium fabrics and options next time. After all, every Hockerty garment is custom-made to your preferences, and we're always excited to help our customers create the exact look they have in mind.
Thank you again for your trust and kind words. We look forward to crafting your next suit!
The Hockerty team
Thorough design process
Thorough design process, garment fit perfectly. Perhaps remove option for economy shipping - garment required pressing before first wear.
2 April 2026
Reply from Hockerty
Hi Khari,
Thank you for your thoughtful review!
We're delighted to hear that you enjoyed the design process and that your garment fit perfectly right from the start. Creating custom-made clothing that fits our customers exactly as they envision is what we're all about.
We also appreciate your feedback regarding the economy shipping option. That's a valuable observation, as longer transit times can sometimes mean a garment arrives needing a quick press before its first wear. We'll be sure to share your suggestion with our team as we continuously look for ways to improve the customer experience.
Thank you again for your trust and for choosing Hockerty. We hope to create another perfectly fitting garment for you soon!
The Hockerty team
I bought me second item from Hockerty…
I bought me second item from Hockerty (the first being a coat)
This time I needed a suit and chose a 3 piece suit
I was alittle worried for the fit but it came close to perfect
I had to make small adjustments by a local tailor and Hockerty lived by their policy and reimbursed for the cost
no problems, would highly recommend
9 May 2026
Reply from Hockerty
Hi Daniel,
Thank you so much for your continued trust in Hockerty!
We're delighted that after your first experience with a custom coat, you chose us again for a 3-piece suit. We completely understand the concern about fit when ordering made-to-measure clothing online, so it's wonderful to hear that your suit arrived very close to perfect.
We're also glad that our Perfect Fit Guarantee worked as intended. Having a few small adjustments made locally is sometimes the final step to achieving an ideal fit, and we're happy we could promptly reimburse those costs according to our policy.
Thank you for highlighting both the quality of the fit and your after-sales experience. Recommendations from returning customers mean the world to us and help others feel confident when choosing custom-made clothing online.
We look forward to creating your next garment!
The Hockerty team
Nothing fits - way to big
Placed my exact measurements on my profile and all the items delivered “trousers, shirt & suit jacket” do not fit. Collar on the shirt is several inches too big so you can see loads of chest, the trousers and really wide around the waist (again several inches too big), yet also too short on the leg length. Then the suit jacket is all over way too big (shoulders, stomach and arms), plus the button holes to not line up correctly.
I have submitted a claim but not heard back yet. I want a full refund and will not be ordering again. If they do not get back to me by the middle of a week with a resolution, I will be submitting a chargeback with my credit card company.
6 June 2026
Unprompted review
Reply from Hockerty
Hi Connor,
I’m very sorry to read this. I completely understand your frustration, especially after providing your measurements and receiving several garments that clearly do not fit as expected.
We’ve located your claim and will attend to it as soon as possible. Our team will review the fit issues carefully and contact you directly with a resolution. Naturally, if the garments cannot be adjusted properly, we will remake them so they fit as they should.
Thank you for your patience while we look into this.
Jonathan Blasco
Senior Experience Manager
Satisfied Customer
I ordered a field jacket with a stand collar in a polyester cotton blend to serve as a med-light weight rain jacket. I've gotten lots of compliments on the jacket from strangers. The fit is excellent. Delivery was prompt. The Quality of the product was great.
Minor things I would change: 1. The zipper flap where the hood attaches faces upwards and thus "catches rain". 2. The chest pockets are too shallow for a pen or eyeglasses. 3. I was expecting the jacket length to be a little longer (classic cut). The neck to thumb-knuckle measurement seems to have been strictly used and gave it a shorter (modern cut). 4. Also a silk-liner (if offered) would have been worth the upcharge.
None of these issues were deal-breakers and I love the jacket.
13 April 2026
Unprompted review
Reply from Hockerty
Hi Andrew,
Thank you for taking the time to share such a detailed review!
We're thrilled to hear that you're loving your field jacket and that it's already earning compliments from strangers—that's always fantastic to hear. It's especially rewarding to know that the fit, delivery time, and overall quality met your expectations.
We also greatly appreciate your thoughtful feedback on the design details. Comments like yours are incredibly valuable, as they help us understand how our garments perform in real-world use. Your observations regarding the hood attachment flap, chest pocket depth, jacket length, and the possibility of a silk lining are all excellent suggestions, and we'll be happy to share them with our product team for consideration.
One of the great things about made-to-measure clothing is that every order teaches us a little more about what our customers value most, and detailed feedback like yours helps us continue improving our designs and customization options.
Thank you again for your trust and for choosing Hockerty. We're delighted that none of these minor points detracted from your overall experience, and we look forward to creating your next custom garment.
The Hockerty team
I was pleased with the fabric and t
I was pleased with the fabric and the cut of my suit. It is comfortable to wear. I would have liked to order a second pair of trousers but the facility could not be found in the ordering process. I neeed to order some casual trousers using the same measurrements
15 May 2026
Unprompted review
Reply from Hockerty
Hi Tim,
Thank you for sharing your experience with us!
We're delighted to hear that you're pleased with both the fabric and the cut of your suit, and that it's comfortable to wear. That's exactly what we aim for with every made-to-measure garment we create.
We also appreciate your feedback regarding the ordering process. We understand how convenient it would be to add a second pair of trousers to your suit order, and we're sorry that this option wasn't easy to find. Likewise, we're pleased to hear that you're considering ordering casual trousers using your existing measurements. One of the advantages of our platform is that your measurements are saved, making future orders even easier.
Thank you for highlighting this point, as feedback like yours helps us improve the customer experience and make customization options more intuitive.
We appreciate your trust and look forward to helping you build the rest of your custom wardrobe!
The Hockerty team
Much too wide…
Much too wide…i dont know how this is possible…i already paied for making it shorter but it still looks Not good
6 June 2026
Unprompted review
Reply from Hockerty
Hi Jonathan,
I’m very sorry to hear this. I completely understand how frustrating it must be to receive a garment that still doesn’t look right, especially after already paying to have it shortened.
I’d really like to review your case personally and understand what happened. Could you please share your order number or the email address used for the purchase? This will allow me to locate your order and contact you directly so we can find the best possible solution.
Thank you for bringing this to our attention.
Jonathan Blasco
Senior Experience Manager
Good shopping experience but poor quality
good marketing / good shopping experience / good customer service
poor material quality (material thin, cheap haptic), button broke after first machine wash (never happend to any of my shirts in the past 25 years)
5 June 2026
Unprompted review
Reply from Hockerty
Hi Stefan,
Thank you for sharing your feedback. I’m glad to hear that the shopping experience and our customer service were positive, but I’m truly sorry that the shirt itself did not meet your expectations.
I completely understand how disappointing it must be to feel that the material quality is not what you expected, and especially to have a button break after the first wash. That is certainly not the experience we want you to have with us.
Please open a support claim from your account so our team can review your case right away. We’ll be happy to look into what happened and help you find the best possible solution as quickly as possible.
Thank you again for bringing this to our attention.
Jonathan Blasco
Senior Experience Manager
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