Made a booking but no paperwork apart from initial booking reference, no paperwork came. Did online chat was advised that something went wrong and the booking was cancelled. Given 3 different telephon... See more
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I often book through hoseasons as seemed good to have their support if ever needed but following a holiday which was entirely NOT what was advertised and sold to us we were given NO support. The owner... See more
An 11 day oversight in cancelling our stay after the mother of my disabled children suffered a near fatal brain seizure seen us penalised £1800 by this lot! I am utterly convinced that these money gra... See more
I would rate them even lower if I could. They advertise holidays that they don't actually have available, at prices they cannot honour. Once you've booked, they then try to charge significantly mor... See more
1.6
Bad
64 reviews
No history of asking for reviews
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Con merchants
Con merchants. Book a holiday in 2020 then lockdown happened. The park we was staying at was happy to move dates but need hoseasons permission. Spoke to a rude member of staff who said we ain't moving the dates break the law or cancel to which we cancelled. 3 complaints and still no one has responded and its been a year still chasing it and found my account with then has been closed down. Never again will I trust them
25 September 2021
Unprompted review
Terrible customer service.
Terrible customer service.
We booked two UK lodges for over £2,000 requesting them to be next to each other. We were advised a week before the two lodges were 10 minutes walk apart.
We made numerous calls to Hoeseasons, the newer staff tried to help but were unable. When we asked to speak to a manager several times, they were unavailable. We were promised a call back on Sunday afternoon, nothing happened. We rang at 9am on Monday, again promised a call back by the end of the day. Had to chase them as no word by 19.30pm - all senior staff were in a meeting.
When the manager called he had decided he wasn't going to help us, and that was tough, our problem. He also said he would charge us for cancellation. Unlike the other advisors he lacked empathy, the ability to listen or care for us as a customer.
This was an expensive UK break and we are shocked by the contempt we received from both the park and Hoeseasons. We won't be booking with them again and will be advising our friends not to.
I would urge caution in booking with them, as if an issue occurs junior staff aren't in a position to help (despite them being kind and understanding) and management are absent, unhelpful and arrogant.
31 August 2021
Unprompted review
Poor customer service and poor holidays
Booked a boating holiday on the Norfolk Broads, the boat from Barnes Brinkcraft was very poor and leaked that much we ended the holiday early.
I wrote a complaint to Hoeseasons and Barnes Brinkcraft and none of them could be bothered to reply.
12 July 2021
Unprompted review
I have been trying to contact…
I have been trying to contact Hoeseasons for three days. Twice by phone, waited for 58 mins, twice by email with no response, once by txt- surprise surprise not delivered. I need to contact to cancel my booking, due to corona virus I have lost my job and now can’t afford to go. It seems impossible to make any contact. I am utterly disgusted with their non service.
17 June 2021
Unprompted review
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