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Hola Car Rentals Reviews 

922
•
TrustScore 5 out of 5

4.8

Car rental company
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Review summary

Created with AI, based on recent reviews

Looking at 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and helpful staff, who are responsive and professional in resolving issues. Many people found the booking process to be easy, quick, and efficient, often highlighting competitive prices that include insurance and avoid hidden costs. The overall service is frequently described as excellent, making for a smooth and hassle-free experience. However, some customers also noted concerns regarding booking accuracy or the company's support when problems arose with the car rental provider. A few people experienced situations where their reservation was incorrect or felt that Hola did not adequately advocate for them against unexpected charges or car refusals at pickup.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding competitive and affordable rates, often... See more

Booking process

People report positive experiences with the booking process, highlighting its ease, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent customer service, fast... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just made my first reservation with Hola, and can only comment on their customer service. I accidentally sent a message intended for my daughter about our rental to Hola, and was surprised to immed... See more

Rated 5 out of 5 stars

Highly recommend Hola! Thank you for your support and prompt replies Hola team! We rented a car in LA for a 30day road trip and your customer service was so great and responsive - we had some iss... See more

Rated 5 out of 5 stars

I rented a car at Newark Airport (Hertz) through Hola Car Rental at a really great price, with all insurance included. I later had issues with Hertz, but Hola Car Rental helped me quickly and professi... See more

Rated 5 out of 5 stars

When we arrived at the Orlando airport after a long flight, Hertz would not honour the paid car rental we reserved through HOLA. ( we left the airport without a car because Hertz wanted to charg... See more

Company details

  1. Car rental company

Written by the company

Hola Car Rentals is a leading American technology-driven car rental company, headquartered in Florida, with a global network of partners in over 100 countries. We offer a transparent and exceptional car rental experience by partnering with trusted rental agencies in the United States, including Alamo, National, Avis, Hertz, Dollar, Thrifty, and Budget. Our extensive fleet caters to all needs, from compact cars to luxury sedans. With services available across the United States, Hola Car Rentals has become synonymous with transparency, ensuring clients have all the information they need to make informed decisions and enjoy a seamless, stress-free car rental experience.

Contact info

4.8

Excellent

TrustScore 5 out of 5

922 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(922)

595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Outstanding customer support and fair resolution!

I had an issue regarding unexpected charges with a car rental company, but Hola Car Rentals stepped in and handled everything perfectly. They contacted the rental company directly and secured a fair refund for me. Their team truly looks out for the client's best interests. This experience completely restored my confidence in them, and I will definitely continue booking my rentals through Hola Car Rentals. Highly recommended!
Date of experience: May 2026

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book

Easy to book, excellent rates. Hope it goes as smoothly when we collect the vehicle

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Trusted car rental company

I have used a few companies to find great car rental deals and my preference is one where all the costs are included and there are no surprises. Hola offer that! I am very happy to put my trust back in them again. They also helped me with a small issue with the car rental provider I went with, were very quick to respond and support. Great service, easy to book and very good prices.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended: Excellent Service, Best Prices, and Full Peace of Mind with Hola Cars

I would like to highly recommend Hola Cars.
Their service and availability are absolutely outstanding, with fast responses and personal attention at every stage.

Their prices are among the best I’ve seen by far compared to other companies, and they take care of everything so you don’t have to worry about any details after booking.

In addition, everything comes with comprehensive insurance, which provides complete peace of mind.

This is a reliable, professional, and very convenient company to work with, and I recommend them wholeheartedly to all my friends and family.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Booking a car was extremely easy

Booking a car was extremely easy. The app is great, gives a number of options dependent on the type of vehicle that is right for you and provides a clear understanding of what the charges are going to be. Really impressed with service and value.

10 May 2026
Unprompted review

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