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Hola Car Rentals Reviews 

922
•
TrustScore 5 out of 5

4.8

Car rental company
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Review summary

Created with AI, based on recent reviews

Looking at 482 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and helpful staff, who are responsive and professional in resolving issues. Many people found the booking process to be easy, quick, and efficient, often highlighting competitive prices that include insurance and avoid hidden costs. The overall service is frequently described as excellent, making for a smooth and hassle-free experience. However, some customers also noted concerns regarding booking accuracy or the company's support when problems arose with the car rental provider. A few people experienced situations where their reservation was incorrect or felt that Hola did not adequately advocate for them against unexpected charges or car refusals at pickup.

What people talk about most

Price

Reviewers highlight positive aspects of price, consistently finding competitive and affordable rates, often... See more

Booking process

People report positive experiences with the booking process, highlighting its ease, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the excellent customer service, fast... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just made my first reservation with Hola, and can only comment on their customer service. I accidentally sent a message intended for my daughter about our rental to Hola, and was surprised to immed... See more

Rated 5 out of 5 stars

Highly recommend Hola! Thank you for your support and prompt replies Hola team! We rented a car in LA for a 30day road trip and your customer service was so great and responsive - we had some iss... See more

Rated 5 out of 5 stars

I rented a car at Newark Airport (Hertz) through Hola Car Rental at a really great price, with all insurance included. I later had issues with Hertz, but Hola Car Rental helped me quickly and professi... See more

Rated 5 out of 5 stars

When we arrived at the Orlando airport after a long flight, Hertz would not honour the paid car rental we reserved through HOLA. ( we left the airport without a car because Hertz wanted to charg... See more

Company details

  1. Car rental company

Written by the company

Hola Car Rentals is a leading American technology-driven car rental company, headquartered in Florida, with a global network of partners in over 100 countries. We offer a transparent and exceptional car rental experience by partnering with trusted rental agencies in the United States, including Alamo, National, Avis, Hertz, Dollar, Thrifty, and Budget. Our extensive fleet caters to all needs, from compact cars to luxury sedans. With services available across the United States, Hola Car Rentals has become synonymous with transparency, ensuring clients have all the information they need to make informed decisions and enjoy a seamless, stress-free car rental experience.

Contact info

4.8

Excellent

TrustScore 5 out of 5

922 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(922)

595 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Clear information

I like that the page have all the content very clear ( insurances, cost, etc)
Also is a easy to follow page.

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Hola = strong Customer Service...benchmark!

The rental car company charged us for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges.
It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers!

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy! Booking was clear, easy, quick, and includes all fees!

Booking was clear, easy, and quick.

Most importantly, they include all the necessary insurance and offer a guarantee so there won't be any surprises when you get to the rental company's counter (I've been burned by this in the past and was determined to prevent it)

My booking confirmation from the rental car company confirms that I've got all the necessary insurance.

Gotta love a company whose differentiator is protecting their customers from surprise charges! Highly recommended! 🙌

8 May 2026
Unprompted review
Rated 4 out of 5 stars

Easy to book

Easy to book. Simple website and good payment options. Hopefully everything will go smoothly for pickup.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, affordable, and hassle-free car hire

Smooth, affordable, and hassle-free car hire

I had an excellent experience renting a car in the USA. The booking process was quick and easy, with clear pricing and no hidden surprises. Everything was well explained upfront, which made the whole experience stress-free.

When I arrived, the pickup process was fast and efficient, and the staff were friendly and professional. The car itself was clean, well-maintained, and exactly as described, which gave me confidence straight away.

Driving throughout my trip was a breeze, and returning the vehicle was just as simple — no delays or complications. Overall, it was a smooth and reliable service that made my trip much more enjoyable.

I would definitely use this company again and highly recommend them to anyone looking for convenient and trustworthy car hire in the USA.

6 May 2026
Unprompted review

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