Excellent customer service provided by Ron Eskdale when booking a service and MOT. Polite. Efficient. Even called me back as promised when a couple of out of date details were identified. Great servi... See more
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Company details
Written by the company
Holden Group are a dedicated new & used car dealer based in Norwich. Our showroom represents Volvo, Kia, Renault, Dacia, Honda, and MG for both Sales and Aftersales.
Contact info
22 Heigham Street, NR2 4TF, Norwich, United Kingdom
- 01603664411
- holdengroup.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 1 week
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All sorted without fuss
Phone answered immediately, spoke to Ron who knew about my service history, explained the cost and nature of the survey required and was able to offer me a convenient time slot!
Very productive phone conversation…
Very productive phone conversation with Ron Eskdale..efficient , professional and polite would recommend this garage .thanks
Called to book my service and mot
Called to book my service and mot. I couldn't remember dates of either but Lisa was very helpful with everything, all very efficient and clear.
Exeperience of booking a service.
Service booked efficiently by an excellent member of staff who was knowledgeable and personable. So very good customer service.
Service Booking
I received a pleasant welcome and was given full details for all the service items I was requesting. The call finished with a good conclusion.
Rang in quick and courteous response
Rang in quick and courteous response. Booked car in no issues happy with service. Thank you.
Lisa was excellent in booking in my…
Lisa was excellent in booking in my service for me. Couldn’t be more helpful. Shame about the online booking though, as booked online, only to receive the call to say unfortunately all fully booked.
Friendly and professional approach and…
Friendly and professional approach and helpful too. Thanks Lisa
Easy to get through to
Easy to get through to, was easy to set up a repair time slot & person was polite & knowledgeable.
Booking service
Samantha very professional and helpful made it easy to book service and mot to suit my dates.
Service
Ron has made the process of accommodating my vehicle for a service with a courtesy car very easy.
Good communication and professional attitude.
Thanks
Excellent customer service!
I spoke to Lisa Henry to arrange a service for my Volvo and she was helpful, professional and a great communicator. The whole process was so straightforward and it was lovely to experience such a high standard of customer service, which is rare these days!
I called Kia to arrange a service for…
I called Kia to arrange a service for my car. A gentleman called Matt dealt with my call. He was both professional and accommodating of my complex needs for the service. Being new to the area I didn’t know if there was easy access to the city whilst my car was serviced. Matt provided service metaphorically speaking ‘Service with a smile’, which goes a long way for me.
Long wait to answer but service MOT…
Long wait to answer but service MOT booking arranged as requested with Lisa
Ron Eskdale very helpful and very…
Ron Eskdale very helpful and very pleasant when I booked my car in for service. Very knowledgeable about the process etc.
Excellent service from the Honda…
Excellent service from the Honda showroom. Both the service and MOT were completed properly and on time. Staff were professional and helpful throughout. Highly recommend.
Car service
We booked a car service and MOT with Ron Eskdale who we found to be efficient and helpful.
Friendly helpful customer service
I phoned to explain that my car had…
I phoned to explain that my car had broken down and Lisa took all the information and passed it on to the workshop. She phoned back and arranged for me to leave the car at Holden Renault.
She was extremely helpful and efficient… thank you, Lisa.
Great Service
Ron Eskdale was able to get my particulars on screen nice and quickly and found me a spot in the timeframe that I preferred; he also left a couple of notes for what I would like to do when I get there.
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