Holden Group Reviews 

1,332
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 489 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. Many people highlight the customer care team's personalized and understanding approach, noting their outstanding service. The booking process is frequently described as easy, straightforward, and efficient, with many appreciating the smooth arrangement of appointments. Reviewers also highlight effective communication, noting prompt call-backs, clear confirmations via email and text, and proactive contact regarding service requirements, contributing to a stress-free experience.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of staff... See more

Booking process

Clients share positive opinions on the booking process, consistently describing it as simple,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Customer communications

Consumers find contact to be positive, with many reviewers praising the politeness and knowledge of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service provided by Ron Eskdale when booking a service and MOT. Polite. Efficient. Even called me back as promised when a couple of out of date details were identified. Great servi... See more

Rated 5 out of 5 stars

Samantha Fuller was exceptional in organising our service ahead of our holiday so we didn't have a warning light on for trip to airport. We'll done...you made us all very happy Samantha....keep up the... See more

Rated 5 out of 5 stars

Lisa Henry was a very efficient and, also friendly representative of the company when I phoned to book a car service. She found a date that fitted my needs and offered suggestions regarding the servic... See more

Rated 5 out of 5 stars

Phoned in and had a long wait but eventually asked to leave a message. Ron Eskdale got back to me as promised and helped me book my car for its service with professionalism and politeness. Always happ... See more


Company details

  1. Car dealer

Written by the company

Holden Group are a dedicated new & used car dealer based in Norwich. Our showroom represents Volvo, Kia, Renault, Dacia, Honda, and MG for both Sales and Aftersales.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,332)

460 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All sorted without fuss

Phone answered immediately, spoke to Ron who knew about my service history, explained the cost and nature of the survey required and was able to offer me a convenient time slot!

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Service Booking

I received a pleasant welcome and was given full details for all the service items I was requesting. The call finished with a good conclusion.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Service

Ron has made the process of accommodating my vehicle for a service with a courtesy car very easy.
Good communication and professional attitude.
Thanks

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I spoke to Lisa Henry to arrange a service for my Volvo and she was helpful, professional and a great communicator. The whole process was so straightforward and it was lovely to experience such a high standard of customer service, which is rare these days!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

I called Kia to arrange a service for…

I called Kia to arrange a service for my car. A gentleman called Matt dealt with my call. He was both professional and accommodating of my complex needs for the service. Being new to the area I didn’t know if there was easy access to the city whilst my car was serviced. Matt provided service metaphorically speaking ‘Service with a smile’, which goes a long way for me.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Car service

We booked a car service and MOT with Ron Eskdale who we found to be efficient and helpful.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

I phoned to explain that my car had…

I phoned to explain that my car had broken down and Lisa took all the information and passed it on to the workshop. She phoned back and arranged for me to leave the car at Holden Renault.
She was extremely helpful and efficient… thank you, Lisa.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Ron Eskdale was able to get my particulars on screen nice and quickly and found me a spot in the timeframe that I preferred; he also left a couple of notes for what I would like to do when I get there.

21 April 2026
Unprompted review

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