Excellent customer service provided by Ron Eskdale when booking a service and MOT. Polite. Efficient. Even called me back as promised when a couple of out of date details were identified. Great servi... See more
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Company details
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Holden Group are a dedicated new & used car dealer based in Norwich. Our showroom represents Volvo, Kia, Renault, Dacia, Honda, and MG for both Sales and Aftersales.
Contact info
22 Heigham Street, NR2 4TF, Norwich, United Kingdom
- 01603664411
- holdengroup.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 1 week
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Super efficient
Super efficient, don’t have to worry about booking for service and MOT as they automatically ring you in plenty of time. Samantha Fuller did my booking and was extremely polite, friendly and very helpful and professional. Well done.
So good to get another task ticked off…
So good to get another task ticked off my to-do-list - so efficiently and helpfully. Lisa called with a choice of dates to suit our schedule. All booked and done in a matter of minutes and email confirmation arrived within 10. All with a helpful and friendly manner. Can’t do better than this!
i needed help with warning light
i needed help with warning light on my dacia spring car and matthew buttie was excellent in helping me over the phone .
Excellent Service
I needed to book a service and MOT. Matthew Buttle provided all the support necessary to complete these tasks in a very supportive and knowledgeable manner. Thank you Matt and Holden Kia.
Great service
Matt was very helpful and friendly with booking my service and MOT. Managed to book for a convenient time to suit me
Motability Vehicle Service
A very pleasant experience booking to have my Motability vehicle servicing at Volvo King’s Lynn. Matthew was extremely impressive and courteous whilst taking the details and arranging a courtesy vehicle to have whilst the service is carried out.
Customer Hub
Telephoned Dacia/Renault Norwich to book my car in for a service. Spoke to Samantha Fuller who was very courteous and helpful in arranging a suitable date and time.
Thank you.
Charl and my civic type r
Charl was fantastic with my purchase of my civic type r fk8.great non pushy funny salesman n so down to earth:)
It was on my list to check details and…
It was on my list to check details and make a booking for MoT and Service today, but Lisa called - beating me to it. She patiently guided me through what I needed to know and do and arranged a very suitable collection and delivery for what needs to be done.
Ron was very helpful and flexible in…
Ron was very helpful and flexible in ensuring I could get my car booked in for its service asap!
Booking MOT & service
I responded to an email reminding me that my MOT was due next month. Ron Eskdale was helpful and friendly, and sorted a date and time to my convenience.
Customer service
Spoke with customer care advisor Samantha Fuller today regarding some follow up work highlighted from my service at Holden Volvo Kings Lynn in February. Samantha was polite and friendly and very professional and has managed to find me an appointment to fit in with my plans, any interaction I have ever had with Holden Volvo has been positive and a can do attitude
Friendly staff who explained everything…
Friendly staff who explained everything to me and able to book a service to my convenience
Ron was most helpful and courteous when…
Ron was most helpful and courteous when booking my Service
Service and MOT booking online
Booked service and MOT online. Ron Eskdale called me by phone shortly afterwards to confirm details and he also provided me with further information which I requested. Efficient service and helpful advice. Many thanks.
Positive experience in dealing with my…
Positive experience in dealing with my CRV problem whilst on holiday in the region. My contact with Ruth and Jac confirmed my faith in the Honda brand.
Annual Service
I left a message Ron came back to me within 15 minutes.
He answered all all questions and arranged lift back to Norwich and agreed collection time.Then set up air con service.
He finally set up option to renew service plan should I wish to go ahead in June.
Polite and approachable nature.
Ron Eskdale provided Holden’s usual…
Ron Eskdale provided Holden’s usual efficient and friendly approach when I rang to book my car in for a service recently.
Made Quick call to book service and MOT…
Made Quick call to book service and MOT for KIA Picanto. Ron handled the process very politely and efficiently.
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