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Holden Smith Law Reviews 

1,235
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive approach, making interactions pleasant and efficient. The service provided is frequently described as excellent, with many people appreciating the clear communication and smooth process. Reviewers highlight quick response times, noting that queries were addressed promptly and updates were consistently provided. However, some customers noted issues with communication, experiencing unresponsiveness, delays, and difficulty reaching staff by phone. Emails sometimes went unanswered for days, requiring frequent chasing for updates and causing frustration.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising specific individuals for their... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and professionalism of the... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting responsive,... See more

Response time

Reviewers mention positive feedback about response times, with many customers praising the quick and... See more

Customer communications

People report ambiguous experiences with contact, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am happy to recommend Anna Somerville of Holden Smith Law and should like to advise that during a very protracted house sale Anna kept in touch and was responsive to all my queries throughout. I'... See more

Company replied

Rated 5 out of 5 stars

Excellent company with sound advice and structure. If you need any help with Business legal advise sale or transfer of assets i highly recomment you talk to them. A smooth and clear transition experie... See more

Company replied

Rated 5 out of 5 stars

Holden Smith Law dealt with my house purchase recently and I cannot recommend them highly enough. I was kept informed through the whole process by Eleanor, Katie and Rosette and any questions I had we... See more

Company replied

Rated 5 out of 5 stars

We used SAM Conveyancing to handle our house sale and purchase. They put us in touch with Holden Smith Law, and we were assigned Haider Tarique. The level of service was excellent throughout. H... See more

Company replied


Company details

  1. Legal Services
  2. Divorce Lawyer
  3. Estate Planning Lawyer
  4. Family Lawyer
  5. Lawyer
  6. Property lawyer

Written by the company

Holden Smith are a law firm with a difference. You, our clients, are at the centre of everything we do. We want your experience with us to be refreshing, simple and straight-forward. Our dynamic, pro-active and tech-savvy team will use every available method to speed up service in all areas.'


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(1,235)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service Tina went…

Fantastic customer service Tina went above and beyond today. Highly recommended.

1 December 2025
Unprompted review
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Reply from Holden Smith Law

Hi Julie,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to Tina.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Sukhmani of Holden Smith handled the…

Sukhmani of Holden Smith handled the sale of my brother in laws home from the beginning of July 2025. He was on end of life and there was a risk of everything being frozen if he passed away prior to sale, but he had strong wishes that his sale would take place during his life. Sadly, after signing the contract, he passed away a couple of weeks short of exchange. The sale was still agreed. The buyers still wished to purchase and were prepared to wait pending probate. The proceedings were dealt with as quickly as possible and the sale completed on the 26th November 2025. It was an emotional time but Sukhmani and team dealt with everything professionally and with patience, care and support. A big thank you from the family

26 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Jeff,

Thank you for taking the time to write us this review. We are delighted to read that you are happy with how Sukhmani and the team handled your brother in laws sale during such a difficult period.

Our thoughts are with you and your family.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Thank you so much of Damaride and alta…

Thank you so much of Damaride and alta for thier professional skills to complete my purchase on time

24 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Tehmina,

Thank you for taking the time to write us this review. We have passed on your kind words to Damaride and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Satisfied and happy clients

All the staff we had contact with were extremely professional, polite and helpful especially Katie and Rosette who dealt with the sale of our property.

21 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Sheila,

We are delighted to read that you are happy with the level of service that Katie and Rosette provided you for your sale.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

My experience has been excellen…

My experience has been excellent throughout the process of selling and buying property. Ryanne and Kirsty acted professionally and communicated promptly. They alleviated much of the stress and made the process much easier

23 October 2025
Unprompted review
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Reply from Holden Smith Law

Hi Christie,

We are delighted to read that you are happy with how Ryanne and Kirsty handled your purchase and sale and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Buying my first home.

It was a long process, however Rosette,Brittany & Jade made it happen after getting through all the never ending documentation that was needed. A big thank you to them all.

19 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Kat,

Thank you writing us this 5-star review. We have passed on your kind words to Rosette, Brittany and Jade.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

After trying to find a local solicitors…

After trying to find a local solicitors firm that was both accessible and willing to witness signatures on a Statutory Declaration form I finally found Holden Smith at Horsforth, Leeds. The receptionist Tina and Leanne the solicitor were both very friendly and helpful and I was in & out in 5 minutes. Excellent service. Thank you.

17 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Barbara,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to Tina and Leanne.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

I needed to make a will

I needed to make a will
Andy (Norton) went through and explained all i needed to know and made the process easy and straight forward

18 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Steven,

We are delighted to read that you are happy with how Andy handled the writing of your will and have passed on your kind words to him.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Quick responses

Joe was quick to respond to my emails and requests for information. I felt he was available for me to talk to which made the process of repaying my help to buy equity loan as easy as it could be. Holden Smith were also very competitively priced compared to other law firms. I would have no hesitation in using them again if I needed to.

17 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Julie,

Thank you for recommending our services. We are delighted to read that you are happy with how Joe handled your case and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 3 out of 5 stars

I wouldn't recommend for conveyancing

I wouldn't recommend for conveyancing. On no occasion did the solicitor, allegedly responsible for the case, ever return any of my calls. There were various people handling the case and it was certainly a case of too many cooks which resulted in a lack of consistency and factually correct communication. Information was requested that when I questioned was actually unnecessary which gave me cause for concern that the team didn't understand the legal elements of selling a probate property. Unbelievably, it was my estate agent who advised of the intended exchange and completion date/s although I'd been asking the Holden Smith team for several weeks, they'd neither thought to ask if the date/s were suitable or even notify me of the proposed date/s! Poor, poor, poor. I would also be concerned in terms of customer confidentiality after receiving an email pertaining to another conveyancing case that they were dealing with; it made me wonder if details of my case had been shared with other parties.
Update 20/11/25: further details emailed to Holden Smith as they'd requested in their response.

Update 10/12/25: interesting to note that despite emailing further details, as Holden Smith had requested, I’ve received no response from them at time of writing. Again, poor!

20 October 2025
Unprompted review
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Reply from Holden Smith Law

We are sorry to read about your experience. Please may we ask that you provide us with further information including your case reference number to info@holdensmith.co.uk so that we can investigate this further.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

A fantastic law firm.

Thank you SO much to Ryanne for helping us buy our forever home. Ryanne was unbelievable, she’s so knowledgable and professional but most of all, she was there and available for queries and general reassurance when we thought it might all fall through. Kirsty was also amazing and helped ensure we received docs and emails as expected- thank you so much too. Whilst I never plan on moving again, Holden Smith will always be our first call and I will continue to shout from the rooftops how amazing you all are.

9 October 2025
Unprompted review
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Reply from Holden Smith Law

Hi Chantelle,

We are delighted to read that you are happy with how Ryanne and Kirsty handled your purchase and have passed on your kind words to them both.

We wish you all the best in your new forever home.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Alex Jones was excellent throughout

Alex Jones was excellent throughout, cheers for the work getting everything done.

17 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Edward,

Thank you for leaving us this 5-star review. We have passed on your kind words to Alex and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Excellent service from Zain Khan

Excellent service from Zain Khan. Professional, efficient and great communication.

14 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Deevia,

Thank you for leaving us this review.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Professional and courteous.

I had a professional and courteous experience. The conveyancing was conducted mostly via email making the sale of my property relatively fast and efficient.

Excellent value for money and a very good experience. I would definitely recommend.

14 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Brian,

We are delighted to read that you are happy with how our team handed your conveyancing and have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Francesca and the team at Holden Smith…

Francesca and the team at Holden Smith were fantastic during the sale of my late father’s property. It had fallen through a few times however we all worked together and the sale has now gone through. Many thanks

12 November 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Julie,

Thank you for taking the time to write this review. We have passed on your kind words to Francesca and the team.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Would highly recommend

This is the second time i have used Alex at Holden Smith Law in the last couple of years.
This time was for a leasehold flat for my daughter.
No issues at all. Key thing for me is Alex always answers the phone and replies to emails. Sounds basic, but its the little things that give you confidence.

7 November 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Daniel,

We are delighted to read that you are happy with the level of service provided to you by Alex and the team. We have passed on your kind words to them.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Used holden smith for all the legal…

Used holden smith for all the legal side of buying and selling our house 2 lovely gentlemen men called Daniel cox and Zain Khan kept us up to date every step of the way would highly recommend holden Smith brilliant firm to work with

5 November 2025
Unprompted review
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Reply from Holden Smith Law

Hi Wendy,

We are delighted to read that you are happy with how Daniel and Zain handled your purchase and have passed on your kind words to them both.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

Great service helping a first time buyer

Zack, Laura and Leah have been helping me through with my first property buy. This has been a rather long process. But they’ve all helped brilliantly to get this put through. Very quick responses to any query’s I have had.

Overall, a great service and I’d whole heartedly recommend them to anyone needing legal services. I’ll also certainly use them again in the future should I need anything.

31 October 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Paul,

Thank you for taking the time to write us this lovely review. We have passed on your kind words to the team and look forward to working with you again in the future.

Kind regards,

Holden Smith.

Rated 5 out of 5 stars

We are very grateful to Lauren…

We are very grateful to Lauren Braithwaite for her exceptional service in helping us make our dream home a reality. She provided clear guidance, excellent communication, and a very efficient service, all at reasonable fees.
We are extremely satisfied with the experience and would not hesitate to recommend Holden Smith to our friends and family. Beena Cheriyan

31 October 2025
Unprompted review
Holden Smith Law logo

Reply from Holden Smith Law

Hi Beena,

We are delighted to read that you are happy with how Lauren handled your case and have passed on your kind words to her.

We wish you all the best in your new home.

Kind regards.

Holden Smith.

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