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Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of products received, frequently noting that items were flimsy, synthetic, or did not work as advertised. People also reported issues with product size, finding bottles to be much smaller than depicted in advertisements, and some items arrived faulty or broke after minimal use. Some people were dissatisfied with the refund process, mentioning difficulties in obtaining full refunds for faulty or unsatisfactory items, with some being offered partial refunds or finding the return cost prohibitive. Additionally, some customers experienced problems with their orders, including incomplete deliveries or items not matching the description.

What people talk about most

Product

Clients share ambiguous opinions on product quality and performance. Many reviewers express dissatisfaction,... See more

Quality

People report negative experiences with quality. Many customers express disappointment, citing products that... See more

Refund

Reviewers highlight ambiguous aspects of refund. Some customers report positive experiences, such as... See more

Order

Customers had ambiguous experiences with order. Some reviewers reported issues such as only receiving part of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

This does not work on mold or damp ,didnt do a thing ,didnt realise they were tiny bottles as well,


Company details


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2.7

Poor

TrustScore 2.5 out of 5

87 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Edge stitching actually holds up well

Tested it side by side with a generic supermarket towel—this one’s stitching doesn’t come loose after a cycle in the washer, while the cheaper one unraveled instantly. Didn’t expect such a tight finish for this price point.

24 April 2026
Rated 1 out of 5 stars

I been cheated by them

I been cheated by them
Wrong product info
No quality
They don't take return or refunds
Absolutely Scam

1 April 2026
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear customer,
We are truly sorry for making you feel cheated and for the terrible experience you’ve had. We sincerely apologize for the incorrect product information.
Please send your details to our customer service email address: service@holdonmy.com.
Our professional customer service team will assist you with the return and refund process as soon as possible. We will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 1 out of 5 stars

Rubish product customer service waste…

Rubish product customer service waste of time

27 March 2026
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize for your unpleasant experience with both the product and customer service, and we fully understand your frustration.
Please send your order details to our customer service email address: service@holdonmy.com
Our professional team will provide you with a proper solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 1 out of 5 stars

Absolute rubbish

Absolute rubbish, doesnt work as advertised.

9 February 2026
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that the item failed to work as described and brought you such a bad experience, and we fully understand your frustration.
Please send your order details to our customer service email address: service@holdonmy.com
Our professional customer service team will provide you with the proper solution within 24 hours. Please give us a chance to make amends; thank you very much.

Rated 4 out of 5 stars

Deliver was good

Deliver was good. But not impressed with product, as got the spray to do my cooker and shower door and didn't work 🙃 like the video/information said.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

FLIMSY QUALITY, DOES NOT MATCH PICTURES ADVERTISED

Wish I had read the reviews before buying... I ordered a few sets of clothing from this website on the 26th of December. Firstly, only part of my order arrived, which was already a bad start. Secondly, the clothes were of quite bad quality, feeling flimsy, thin, and very synthetic, contrary to what I had seen on the advertised pictures.

Customer service has been useful, as I had accidentally ordered an incorrect size, and they managed to arrange for that to be corrected, and I have not received a refund for that yet, Still pending.

4 January 2026
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear Customer, we are deeply saddened by your feedback. We sincerely apologize for the product's discrepancy from the advertised description and the disappointment it caused you.
To correct this error as quickly as possible, please send your order details and product photos to service@bgnie.com. We have arranged for a specialist to handle this urgently and will contact you within 24 hours to properly resolve the return/exchange issue.
Your satisfaction is of utmost importance to us. We cherish your trust and will strive to improve to prevent this from happening again. Thank you for your understanding and for giving us the opportunity to make amends.

Rated 1 out of 5 stars

I wish I read this before ordering

I wish I read this before ordering, I want to cancel my order before money is taken from me. I did not see an option to cancel my order anywhere

28 December 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear valued customer, thank you for taking the time to provide us with your valuable feedback.
We sincerely apologize for your unpleasant experience and fully understand your disappointment and dissatisfaction. We highly value your feedback and sincerely hope to have the opportunity to resolve this matter for you.
Please send the details of your situation and relevant information to our customer service email address: service@holdonmy.com. Our professional customer service team will do their best to resolve the issue within 24 hours of receiving your email. We sincerely hope to compensate for the inconvenience this has caused you, and thank you again for your patience and understanding.
We hope to receive your understanding and have the opportunity to provide you with satisfactory service again.

Rated 1 out of 5 stars

aaked for different sizes and got all…

I aaked for different sizes and got all small wasnt impressed

3 December 2025
Unprompted review
Holdonmy logo

Reply from Holdonmy

Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@holdonmy.com. Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.

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