The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Review summary
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Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
Company replied
Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
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I had a good phone conversation Saturday 24th July 26 with Amanda about footsteps of livingstone tour...its my top dream to see animals in their natural habitat. Amanda was brilliant fully knowl... See more
Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Outstanding Help and a Better Price Too
Melisa was brilliant from start to finish.
She took the time to properly check availability for us and even found an option a week later at a better price. She guided us expertly through every step of the booking process, and we felt completely looked after throughout. A really professional, reassuring service.
15 June 2026
Unprompted review
Reply from Saga Holidays
Hi Sy,
Thank you for taking the time to share your feedback for Melissa. We are delighted to hear that you have been able to confirm the holiday you wanted. We will pass on your kind words and hope you have a wonderful trip.
Best Wishes,
Nick
Saga Holidays
Excellent customer serviceChanda took my booking over the phone
Chanda took my booking over the phone. He was so patient with me. He explained everything, gave me time to check that my travel partner was happy with everything. He then called me back to confirm my booking .
Excellent ambassador for Saga.
Thank you
13 June 2026
Unprompted review
Reply from Saga Holidays
Hi Yvonne,
Thank you for taking the time to share such wonderful feedback. We are delighted to hear that Chanda provided such great service throughout your booking. We will pass on your kind words, which will mean a great deal to him. We appreciate your recognition and hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Unfortunately I had to cancel my…
Unfortunately I had to cancel my holiday at short notice due to a serious family illness. I was very impressed with the way it was dealt with . Very kind and compassionate.
12 June 2026
Unprompted review
Reply from Saga Holidays
Hi Gilly,
Thank you for sharing your experience with us during what must have been a very difficult time. We’re so sorry to hear about your family illness, but we’re glad our team could support you with compassion when you needed it most. Your kind words truly mean a lot and we hope to be able to assist you again in the future.
Best Wishes,
Deb
Saga Holidays
MY HOLIDAY in plain lanquage
Rebecka was very good and explained everything about the holiday to me
10 June 2026
Unprompted review
Reply from Saga Holidays
Hi Rod,
Thank you for taking the time to share your experience. We are delighted to hear that Rebecka was able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Helped booking a guided tour
We had a few questions so decided to call rather than book online. Katrina was very helpful. She answered our questions and helped us right through the booking process.
9 June 2026
Unprompted review
Reply from Saga Holidays
Hi Ashley,
Thank you for taking the time to share your feedback. We are really pleased to hear that Katrina was so helpful and that you have confirmed your booking.
We hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Excellent phone contact through the…
Excellent phone contact through the booking process and attendant phone calls.
9 June 2026
Unprompted review
Reply from Saga Holidays
Hi Tim,
Thank you for taking the time to share your review. We are delighted to hear that our team were so helpful with your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
The agent we spoke to on the telephone
The agent we spoke to on the telephone, Chandan, was extremely helpful, friendly and professional. He made the whole booking procedure easy and it was a pleasure to deal with him.
8 June 2026
Unprompted review
Reply from Saga Holidays
Hi Merilyn,
Thank you for taking the time to share your review. We are really pleased to hear that Chandan was able to help you with your booking. We will pass on your kind words and we hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
Hidden 'add ons' in travel insurance…
Hidden 'add ons' in travel insurance led to me being unable to claim for cancellation of holiday will never use them again and please be very very careful and read small print ( if you can) . Cancellation should NEVER be an option
3 June 2026
Unprompted review
Reply from Saga Holidays
Hi,
We’re really sorry to hear about your experience and disappointment with your travel insurance. We understand how frustrating it can be when something isn’t as clear as expected, especially when it relates to something as important as cancellation cover.
Your feedback is taken seriously, and we always aim to ensure our policies and any optional extras are clearly explained so customers can make informed choices. We will use your comments to review how this information is presented and where we can improve clarity.
If you would like to discuss this further, please do contact our team at customerservices@sagatravelgroup.com with your booking reference and preferred contact details, and our team will contact you directly.
We do hope that we can restore your faith in us.
Best Wishes,
Deb
Saga Holidays
Complete holiday arranged without any…
Complete holiday arranged without any fuss. Staff member Michaela handled everything skilfully from start to finish and had a very pleasant manner.
1 June 2026
Unprompted review
Reply from Saga Holidays
Hi JJ,
Thank you for your kind words. We’re delighted to hear everything was arranged smoothly and that Michaela took such great care of your booking. We’ll make sure to pass on your lovely feedback to her, it will mean a lot. We hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
First experience of booking with Saga
Just booked a university holiday, first time with Saga. Kayleigh was extremely helpful and friendly making the whole process so easy.
6 June 2026
Unprompted review
Reply from Saga Holidays
Hi Carol,
Thank you for choosing to book with us for the first time. We are so pleased to hear Kayleigh made the process easy and provided such friendly, helpful service, it’s exactly what we aim for. We really appreciate your feedback and hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Manisha was so very helpful
Manisha was so very helpful. Patience and efficiency personified. As an 80 something the booking process can be daunting and it is so important one is not “rushed”. I was relaxed and comfortable throughout.
She called me back as arranged the next day, giving me time to think through and consider all my options.
Thank you Manisha! Thank you Saga
6 June 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for sharing your experience. We are so pleased to hear Manisha took the time to support you with such care, patience, and professionalism. Making sure our customers feel relaxed, informed, and never rushed is incredibly important to us, so it’s wonderful to know she made the process comfortable for you.
We’ll make sure to pass on your kind words, she’ll be delighted to hear them. Thank you again for your lovely feedback, and we hope you have a really enjoyable holiday.
Best Wishes,
Deb
Saga Holidays
This was the coastal experience week…
This was the coastal experience week cruise starting May 29th in Croatia on MV Amorena. Tour manager Bobby with his fountain of knowledge and sense of humour and the excellent crew who could not have been more helpful and friendly. Marko produced excellent dishes everyday and Tamara served us with courtesy. and friendliness at every meal and kept our glasses topped up. . The captain kept us safe along the beautiful coast and Tanya kept our cabins cleans. ‘ The rest of the crew worked tirelessly and the highlight was when the sails were hoisted by the them enabling us to sail in the breeze.
29 May 2026
Unprompted review
Reply from Saga Holidays
Hi Christine,
Thank you for sharing such a wonderful account of your trip. We’re delighted to hear how much you enjoyed your time on board and that the team made such a great impression throughout your journey.
It’s fantastic to know Bobby’s knowledge and humour, along with the care and dedication of the crew, helped make your experience so special. We’ll make sure to pass on your kind words to Marko, Tamara, the Captain, Tanya, and the rest of the team, they’ll be thrilled to hear how much their hard work was appreciated.
Thank you again for your lovely feedback, and we hope to welcome you on board again soon.
Best Wishes,
Deb
Saga Holidays
Booking
Tried to book online and all was going well until the payment. After inputting my info the System froze on me,
Gave them a call and got everything sorted very quickly by Melissa.
Thanks
5 June 2026
Unprompted review
Reply from Saga Holidays
Hi Susan,
Thank you for your feedback. We’re sorry to hear you experienced an issue during the online payment process, but we’re pleased that Melissa was able to step in and get everything sorted quickly for you. We’ll make sure your comments are shared, and we appreciate you taking the time to let us know about your experience.
We hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Booking holiday with Saga was easy and…
Booking holiday with Saga was easy and straightforward.
4 June 2026
Unprompted review
Reply from Saga Holidays
Hi Christopher,
Thank you for sharing your review. We're so pleased to hear that our team were able to help you with your booking and we hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
I spoke to Michaela to book a holiday…
I spoke to Michaela to book a holiday and she was so helpful. I didn't feel rushed and she made the experience friendly.
3 June 2026
Unprompted review
Reply from Saga Holidays
Hi Elaine,
Thank you for taking the time to share your review. We are delighted to hear that that Michaela so helpful and that you have confirmed your booking. We will pass on your kind words and we hope you have a lovely holiday.
Best Wishes,
Nick
Saga Holidays
Customer care at its best
A huge thank you to Lisa who dealt with my change/cancellation request with total professionalism and, more importantly, great kindness and patience. She is a credit to SAGA, a really positive example of customer care.
3 June 2026
Unprompted review
Reply from Saga Holidays
Hi Clive,
Thank you so much for your kind words. We are delighted to hear that Lisa was able to support you with such care and consideration. It’s wonderful to know she made a positive difference. We’ll make sure to pass on your feedback, which we know she will greatly appreciate.
We hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Great professional customer service
Rang saga this morning with a couple questions which were answered professionally quickly and in full by shanielle hay .Such great customer service so helpfull nothing was too much trouble thank you shanielle .Booked a safari to mabula game lodge .what a great holiday and good price everything included .Thank you saga can’t wait to experience the safari now we are flying out in may 2027 .
2 June 2026
Unprompted review
Reply from Saga Holidays
Hi Robert,
Thank you for taking the time to share your review. We are delighted to hear that Shanielle was so helpful and that you have confirmed your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
The person I dealt with was remarkably…
The person I dealt with was remarkably helpful and patient. She went to great lengths to assist.
2 June 2026
Unprompted review
Reply from Saga Holidays
Hi Barbara,
Thank you for taking the time to share your feedback. We are really pleased to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
University Trip Booking
I booked a University trip with Chandan. He is a top guy - very professional as well as knowledgeable. He is a credit to your company. Thanks for all your help Chandan.
2 June 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your review. We are delighted to hear that Chandan was able to help you confirm your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Reply from Saga Holidays
Hi Patricia,
Thank you for taking the time to share your review. We are delighted to hear that our team were able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
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