The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
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Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
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I had a good phone conversation Saturday 24th July 26 with Amanda about footsteps of livingstone tour...its my top dream to see animals in their natural habitat. Amanda was brilliant fully knowl... See more
Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Too many children at this Hotel if you want a relaxing break
We stayed at the Best Triton Hotel in Benamadena
The Hotel looked very nice our room was nice unfortunately we were on the 9th floor and for three days of our 14 day stay only one of the two lifts was working and one day there was no water in our room also we was above the Irish bars and they were shouting till at least 3am in the morning so not much sleep
The Hotel had 4 pools and one rooftop pool not one was for adults only they were full of young children with footballs and inflatables so no swimming which I love we had to go for a swim in the sea
We went all inclusive trying to get a drink was very hard work at meal times it was fine
There was a child brought a scooter down at evening meal and another brought a football I also thought there was a dress code some of the guest looked like they had just come from the pool or beach I expected better
The evening entertainment left a lot to be desired also it was full of young children running around all night not what we expected from a Saga holiday
The Taxi from home to the airport and airport to the hotel were fabulous but the two on return I would sooner have booked my own we felt the hotel was understaffed we had trouble trying to find a clean table at lunch time only for a waiter to come and wipe the bits off the table onto the floor kids poking there fingers in the food overall not the best holiday at least the weather was good
Maybe my first and last Saga holiday
E Sidwell
12 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your detailed feedback about your recent stay at the Best Triton Hotel.
We are very sorry to hear that your experience did not meet your expectations, particularly in relation to the hotel facilities and overall atmosphere. We understand how important a relaxing and comfortable holiday is, and it’s disappointing to learn that several aspects of your stay impacted your enjoyment.
We would really like the opportunity to look into your concerns fully and address them appropriately. Please could you contact our Guest Experience team directly at customerservices@sagatravelgroup.com with your booking details and the team will be in contact with you.
We genuinely value your feedback as it helps us to review and improve our holidays, and we hope we will have the opportunity to restore your confidence in Saga in the future.
Best Wishes
Deb
Saga Holidays
Very easy booking
Very easy booking. Young lady very helpful..
Everything booked pleased
1 June 2026
Unprompted review
Reply from Saga Holidays
Hi Wendy,
Thank you for sharing your review. We are so pleased to hear that our team were so helpful and we hope you have a fantastic holiday.
Best Wishes,
Deb
Saga Holidays
Disappointing experience.
Grand Designs of Portugal.
Just because the itinerary mentions your stays will be in luxury Pousadas don’t expect to have a luxury room or fine dining. The standard of rooms we experienced were below that of medium priced hotels. Deeply disappointed by the holiday and Saga’s response to my complaint. Terrible customer service.
13 April 2026
Unprompted review
Reply from Saga Holidays
Hi Grace,
Thank you for taking the time to share your feedback. We are very sorry to read how disappointed you were with both the accommodation standards and your overall experience. We appreciate that expectations around the Pousadas are high, and we are sorry that the rooms and dining did not meet those expectations during your trip.
We are also concerned to hear your comments about customer service and your experience following your complaint. This is certainly not the level of care we aim to provide, and we are sorry that you feel let down.
We understand that our Guest Experience Team have already been in touch with you. However, if you have any further concerns, please do respond directly to their correspondence, we would very much welcome the opportunity to make sure that your feedback is fully addressed.
Your comments are important to us and have been shared with the relevant teams as we continuously review and improve our tours.
We do hope that we can go some way to restoring your faith in us.
Best Wishes,
Deb
Saga Holidays
Following my previous review
Following my previous review, it was suggested that I contact Customer service to see if they could help further. This morning I was contacted by a young lady (Carolina), saying how sorry they were about the events that lead up to cancellation, and who could have been a robot, reiterating their cancellation policy. Maybe if their cancellation policy was highlighted, ( instead of being contained within their very many pages of terms and conditions) at the time of booking, ie if cancelled with 28 days of their holiday date, regardless of a Medical Emergency, Saga would only refund 10% of their fully paid holiday, I wonder how many of their (valued?) Seniors would book?
30 May 2026
Unprompted review
Professional but Personable Booking Experience
Graham provided a professional but friendly experience for my holiday booking. It was so easy to understand him as his voice was very clear.
29 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your review. We are delighted to hear that Graham was able to answer all your queries and help you confirm your booking.
We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
BE AWARE 90% cancellation fee
If there was a 0 response they would have it! My husband was in hospital for 6 days, having had a heart attack and various procedures, stress or what? We had 28 days to go before a booked holiday with Saga and they have charged us 90% cancellation fee on a holiday that was nearly £4000, more stress! We thought Saga was a company that catered for the elderly and whilst knowing a cancellation fee may be due, 90% does seem extreme. Who can predict a heart attack? so be aware no quarter given by Saga.
21 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your experience. We are very sorry to hear about your husband’s recent health emergency. We hope he is now recovering well.
We completely understand how distressing it must have been to cancel your holiday under such unexpected and worrying circumstances. Our cancellation charges are set out in our booking conditions and are based on how close to departure the cancellation is made. We do appreciate, however, that situations like this are unforeseen and extremely difficult.
For this reason, we always strongly recommend that customers take out comprehensive travel insurance at the time of booking, as this can often cover cancellation costs in the event of serious illness or medical emergencies.
We would very much like the opportunity to look into your situation further and see if there is anything more we can do to help. Please could you contact our Guest Experience team directly at customerservices@sagatravelgroup.com, including your booking details, so we can review your case in more detail.
Best Wishes,
Deb
Saga Holidays
I phoned Saga to change a booking from…
I phoned Saga to change a booking from one tour to a completely different one. I feared there might be difficulties, but in fact the advisor (I didn’t get his name) was incredibly helpful and efficient, even tbough the line kept delaying responses.
26 May 2026
Unprompted review
Reply from Saga Holidays
Hi Andrew,
Thank you for taking the time to share your experience. We're really pleased to hear that your booking change was handled smoothly and that our team were able to assist you efficiently, especially with the delays on the line.
Your kind feedback is much appreciated and will be shared with the team. We hope you have a fantastic time on your new tour and look forward to welcoming you again soon.
Best Wishes,
Nick
Saga Holidays
California & The Golden West - 16 days
The tour itinerary was brilliant. So many famous and fascinating places to visit that you'd only heard about on TV or the movies. Sadly our enjoyment was impeded by our inexperienced tour manager and driver. They did successfully manage to get us from the beginning of the tour to the end but everything in between was pretty unsatisfactory. Unusual for Saga.
They were clearly not familiar with our route as we got lost at least three times trying to find hotels which wasted about three hours overall. Plus on arrival in LAX the coach was missing and took an hour and a half to turn up. We were left to our own devices for that time with no confirmation what was going on or updates. The tour manager seemed to have little idea what people wanted from such a tour or what information would help them. Every morning we were treated to meandering 35-45 minute Wikipedia histories of the rough area we were travelling through which were interminable, irrelevant and boring. There was no connection with the 'now'. They never pointed out anything we passed or made any insightful and relevant comments. The manager did not seek to develop relationships with any of the 31 travellers - although the driver David G was excellent in that regard. The manager kept each day's plans to themselves and left us in the dark as to where and when we would be stopping and what facilities would be available when we got there. The last day's tour of LA was a disaster. They never mentioned the Hollywood sign which some of us saw at a distance early in the tour but we never went anywhere near it and nobody got a chance to get a photo of it. Very disappointing for many on the coach as that was exactly what they went to LA to see. It was like going to London and never seeing Big Ben or even hearing it mentioned. The fabled visit to Manhattan Beach never materialised. Also at one point the bus stopped and the manager and driver discussed for 20 minutes about where to go next. Eventually they decided on a shopping mall. Fortunately a passenger challenged this and said they thought we were going to Santa Monica for lunch so we went there.
What we didn't know was only two minutes walk away was the immensely famous Rodeo Drive which many folk wanted to visit but had to be satisfied with a brief glimpse as we drove by. When it would have been so easy to walk over and see it during the wasted 20 minute stop. The manager kept a cool distance between themselves and the group and rarely joined in any of the walks round the places we stopped at and never added anything useful information-wise as (we assume) they didn't know anything. As we only had local guides on two mornings that left 15 whole days effectively guideless.
The general feeling on the coach towards the end of the tour was how it might have been enhanced as an experience if led by a friendlier, more informed, upbeat, experience enhancer than the person we were allocated.
As always, the tour manager is the critical part in making a trip enjoyable and successful. We all accept things won't always go right and there is a huge tolerance for that in a group on the whole, but this tour frankly wasn't up to scratch. Disappointing.
7 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear that aspects of your tour did not meet the high standard you were expecting.
Your comments about the level of direction, clarity of daily plans, and missed opportunities at key locations are extremely important. This is not the experience we aim to provide, and we fully recognise how much a knowledgeable and engaging tour manager contributes to the enjoyment of a trip. It’s also disappointing to hear about the delays, navigation issues, and lack of communication on arrival, which must have been frustrating.
We do appreciate your positive note regarding the itinerary itself and your driver, and we’re glad there were elements of the tour you were able to enjoy. That said, it’s clear that improvements are needed to ensure consistency across all aspects of the experience.
Please be assured that your feedback will be shared with the relevant teams so it can be reviewed thoroughly and used to make meaningful improvements going forward. Thank you again for bringing this to our attention. We do hope that you will consider us for your future travel plans.
Best Wishes,
Nick
Saga Holidays
A full range of experiences
We saw and experienced a great deal. From the bus having to reverse in a road tunnel to seeing the expanse of Tokyo from the Skytree. From doing our best to avoid eating Horsemeat to sampling a range of delicious Japanese dishes.
25 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for sharing your experience! It sounds like your tour was filled with memorable moments. It’s great to hear you embraced both the surprises and the culinary adventures along the way, even when stepping outside your comfort zone. We’re delighted you had the chance to explore so many different sides of Japan and hope those memories stay with you for a long time. We look forward to helping you plan your next adventure.
Best Wishes,
Nick
Saga Holidays
Essence of Japan tour
Sarah Nye was an excellent tour manager, also Reiko was a great tour guide.
I enjoyed Japan, the people were lovely and country was fascinating. Watching sumo wrestling live was great, I found it really exciting.
I expected there to be a lot of walking but I didn't expect quite so many steps to all the places we visited. Some places were extremely crowded with many large groups of schoolchildren which made seeing things difficult.
The hotels and coaches were all very good quality, the staff were very helpful and the coaches were always on time.
The booking process was simple and the chauffeur service from the house was excellent and much appreciated.
25 May 2026
Unprompted review
Reply from Saga Holidays
Hi Brenda,
Thank you for your thoughtful feedback. We are so pleased you had such a positive journey and that both Sarah and Reiko helped bring the experience to life for you. It’s wonderful to hear how much you enjoyed the culture, the warmth of the people, and highlights like seeing sumo wrestling in person.
We appreciate your comments about the pace and the level of walking involved, as well as the busy nature of some locations, this is really helpful insight for future guests. It’s great to know the accommodation, transport, and punctuality all met your expectations, and that the booking process and chauffeur service made things smooth from start to finish.
Thank you again for sharing your experience with us, we look forward to you joining us again soon.
Best Wishes,
Nick
Saga Holidays
Excellent experience booking my winter…
Excellent experience booking my winter break with Saga on their web page, all hassle free.
23 May 2026
Unprompted review
Reply from Saga Holidays
Hi David,
Thank you for your lovely feedback. We are delighted to hear that booking your winter break was smooth and hassle‑free, and that our website made the process so straightforward. We hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
Booking Experience
Just booked with Lisa for India's Golden Triangle Escorted tour. I usually book online but had a couple of questions and wanted to speak to someone directly. How nice it was to do that, Lisa was patient, helpful, informative and made it so easy to do! I did a bit of chopping and changing but she couldn't have been nicer and so much better than online bots etc. Thank You Lisa!
23 May 2026
Unprompted review
Reply from Saga Holidays
Hi Janet,
Thank you for sharing your experience. We are so pleased you chose to get in touch and that Lisa was able to help you with your booking. It’s great to hear she provided such patient, helpful and informative support, especially while you explored different options.
We’ll make sure to pass on your kind words to her, she’ll be delighted to know she made such a difference. We hope you have a fantastic time on your Golden Triangle tour.
Best Wishes,
Nick
Saga Holidays
A note of thanks to Lisa at Saga.
A note of thanks to Lisa at Saga for helping me book a Christmas holiday in the UK when all appeared to be fully taken.
22 May 2026
Unprompted review
Reply from Saga Holidays
Hi Paul,
Thank you for your kind words. We are so pleased that Lisa was able to step in and help secure your Christmas break, even when availability was limited. She’ll be thrilled to know her support made a difference. We hope you have a wonderful festive holiday.
Best Wishes,
Nick
Saga Holidays
Saga's refusal to honour a written quotation…
Sad that I have to give such a poor rating to saga when all my previous bookings with them have been satisfactory. The details are as follows:-OnMay 13th I looked up a holiday for 1st of September, and was sent a written quote (by email).When I later attempted to turn this into a firm booking, your system refused to accept it and UNBELIEVABLY INCREASED THE PRICE BY A MASSIVE £631. (18 %). I followed this up with a phone call to your customer "service", which resulted in me being on the phone for the best part of an hour, with the agent being unable to find the email quote. After being offered an alternative price which still fell short of the original quote (which I declined) . This resulted in me having to email a copy of the original quote to the agent whilst I was still on the phone to her. She then undertook to ring me back shortly after the matter had been looked into. This she did and agreed to book the holiday at the original quoted price.There are many aspects of Sagas service which are attractive such as home pick up and return, but your web site and phone booking system leave a great deal to be desired. As for this particular booking is concerned, it has now been resolved to my satisfaction, but has left me with a somewhat jaundiced view of Saga's Customer Service in general, and in particular its somewhat "opaque" Pricing Policies.
13 May 2026
Unprompted review
Reply from Saga Holidays
Hi Geoffrey,
Thank you for taking the time to share your experience. We are really sorry this situation caused you frustration and took so much effort to resolve.
We appreciate you highlighting how the pricing inconsistency and difficulty locating your quote affected your confidence. We understand why this would be disappointing. It’s also concerning to hear how long you had to spend on the phone, particularly when you had already been provided with written confirmation.
That said, we’re pleased the issue was ultimately put right and that the original price was honoured, but we recognise this should have been a much smoother and more transparent process from the outset.
Your feedback regarding both our website and phone booking experience is invaluable and will be shared with the relevant teams to help improve clarity and reliability going forward.
We truly value your continued loyalty and are grateful you’ve travelled with us before. We hope we can restore your confidence in the future and that you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Adriatic Coastal Explorer
Our original holiday was planned to Jordan but for obvious reasons it was cancelled so we opted for the Adriatic Coastal Explorer. This was wonderful.
The MY Amorena is a beautiful yacht, immaculately maintain by the crew of seven. The food was delicious, always plenty and how the two chefs managed in such a small galley was great. Our tour manager, Bobby was first class. He showed his pride in his country with every explanation of the landscape, the people, their history and their customs, their education system and something that was close to Bobby's heart, their food.
He recommended the right places to eat to get authentic Croatian food. Our evening entertainment was well organised to suit the age demographic of everyone on board.
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Margaret and Denis,
Thank you for your wonderful feedback. We are so pleased you chose to travel with us and that your alternative journey turned into such a memorable experience.
It’s fantastic to hear how much you enjoyed life on board MY Amorena. The crew work incredibly hard to create a welcoming and comfortable atmosphere, and your kind words about their care, attention to detail, and culinary efforts will mean a great deal to them.
We’re also thrilled that Bobby made such a positive impact on your trip. His passion and knowledge really enhance the experience, and it’s lovely to know his recommendations and insights helped you connect more closely with the destination.
We hope to have the pleasure of welcoming you on another adventure in the future.
Best Wishes,
Nick
Saga Holidays
Annette couldn't have been more helpful.
18 May 2026
Unprompted review
Reply from Saga Holidays
Hi Merilyn,
Thank you for taking the time to share your review. We are so pleased to hear that Annette was able to help you with your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
MV Amorena -Adriatic Coastal Explorer
MV Amorena - cruising round the islands of the Dalmatian Coast. Excellent chef, staff and knowledgeable Tour manager - all made the holiday well worth it. And a lovely little ship too!
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Margaret,
Thank you for your kind feedback. We are delighted to hear how much you enjoyed your time sailing the Dalmatian Coast and that the crew made such a positive impression. It’s wonderful to know the food, service, and guidance from the Tour Manager all contributed to a memorable experience, and that you found the ship itself so charming.
We really appreciate you sharing your experience and hope to welcome you on board again for another adventure soon.
Best Wishes,
Nick
Saga Holidays
MV Amorena
Good itinerary, excellent staff, splendid boat, good company and first class guide. Great holiday - we will be back for more.
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for your lovely review. We’re so pleased to hear that you had such an enjoyable experience on board MV Amorena. It’s great to know the itinerary, crew, and onboard atmosphere all came together to make your trip memorable, and that the guidance you received added to the overall experience.
We really appreciate your kind words and look forward to welcoming you back for another fantastic voyage in the future.
Best Wishes,
Nick
Saga Holidays
Amazing Amorena!!
Amorena is a beautiful boat, great food, excellent staff and stunning scenery. A great holiday
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Chris,
Thank you for your wonderful review. We’re so pleased you enjoyed your time on board the Amorena. It’s fantastic to hear that the ship, dining, and crew all made such a positive impression, along with the beautiful surroundings along the way.
We really appreciate you sharing your experience and hope to welcome you back for another memorable holiday soon.
Best Wishes,
Nick
Saga Holidays
Great holiday
Beautiful boat, beautiful scenery, great crew, good food - far too much! - and the guide was excellent. Also, the chauffeur driven transfers are a great luxury that we really enjoyed, except for the return journey where the driver drove appallingly badly throughout the journey, took our post code for his sat nav whilst driving out of the car park. Didn’t know where his car was and we had to search 3 floors, with our luggage, to find it and then had all proximity sensors blaring until we finally managed to get him to turn them off!
8 May 2026
Unprompted review
Reply from Saga Holidays
Hi Nicola,
Thank you for such a lovely review. We are so pleased you had such an enjoyable time, from the scenery and the ship itself to the friendly crew and high-quality food. It’s also wonderful to hear that your guide made such a great impression. We’re especially glad the chauffeur transfers added that extra touch of comfort to your journey.
We really appreciate your feedback and hope to see you again for another fantastic holiday.
Best Wishes,
Nick
Saga Holidays
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