The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Review summary
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Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
Company replied
Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
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I had a good phone conversation Saturday 24th July 26 with Amanda about footsteps of livingstone tour...its my top dream to see animals in their natural habitat. Amanda was brilliant fully knowl... See more
Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Absolutely flawless
Absolutely flawless
The most pleasant stress free experience booking with Saga.
Lisa listened carefully, talked through all options available explaining every step clearly and thoughtfully.
I cannot recommend this company and their service highly enough.
20 April 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you so much for taking the time to share your review of your booking experience. We are delighted to hear that Lisa was able to help you with your queries and confirm your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
The Great Indian Rail Journey
I have recently returned from The Great Rail Journey and I cannot praise Saga enough. From being picked up and driven to the airport to staying in good hotels, everything was brilliant from start to finish. Our guide Kamlendra Bharti was extremely knowledgeable and nothing was too much trouble. I would definitely recommend this trip to anyone wanting to experience India
31 March 2026
Unprompted review
Reply from Saga Holidays
Hi Sue,
Thank you for your fantastic feedback. We’re delighted to hear how much you enjoyed your Great Indian Rail Journey. It’s wonderful to know the accommodation and overall arrangements met such a high standard. We’re especially pleased that Kamlendra added to your experience with his knowledge and dedication, we’ll make sure to pass on your praise. Thank you for recommending the trip, we’re so glad India left such a lasting impression and we look forward to you joining us again soon.
Best Wishes,
Nick
Saga Holidays
Greece holiday
Recently contacted Saga to book a holiday to Greece for later in the year. I spoke to the Saga rep, Emma, who was very helpful and clearly explained everything regarding flight times and changes to the itinerary that was previously advertised. Looking forward to the trip.
15 April 2026
Unprompted review
Reply from Saga Holidays
Hi John,
Thank you for sharing your lovely feedback. We are so pleased to hear that Emma was able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Booking
I wasn’t able to complete my booking, but a very helpful Advisor talked me through it, and has promised to contact me again.
He also corrected other information regarding another booking.
15 April 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your feedback. We’re really pleased to hear that our team were able to help you with your bookings. We’re glad they could assist and follow up where needed, and we hope you have a wonderful time.
Best Wishes,
Nick
Saga Holidays
Help required for booking
I’ve phoned today as I couldn’t see any available flights on line and my call was taken by Chandan who was so helpful and efficient in helping me to book my holiday. I am very impressed with the service I received.
15 April 2026
Unprompted review
Reply from Saga Holidays
Hi Sandie,
Thank you for taking the time to share your feedback. We are delighted to hear that Chandan was able to help you confirm your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
I called Saga Travel as I was unable to…
I called Saga Travel as I was unable to find an available flight when I tried to make a booking online. My call was taken by Melanie and she was able to find an available flight to make a booking in June for me. She was very kind and helpful. I am very grateful for her help.
13 April 2026
Unprompted review
Reply from Saga Holidays
Hi Doreen,
Thank you for taking the time to share your review. We’re so pleased we could help get everything arranged for you. It’s wonderful to hear that Melanie was able to step in, resolve the issue, and make the process easier for you. Your kind words will mean a lot to her, and we’re delighted you’re now all set for your trip in June. We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Thank you Saga Holidays for helping me…
Thank you Saga Holidays for helping me book a Christmas holiday in the UK (4 nights) over the Christmas period (for 2026). The lady I spoke to on the phone was very helpful explaining all the different details and made the experience fun and enjoyable.
I am aged 66 and spent last Christmas on my own but this year my Christmas is all taken care of, with all the trimmings !
Kind regards David
14 April 2026
Unprompted review
Reply from Saga Holidays
Hi David,
Thank you for taking the time to share your review. We are delighted to hear that our team could make arranging your festive break such an uplifting and enjoyable experience. It means a great deal to us knowing your Christmas plans are now something to look forward to. We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Had my first ever trip on spirit of Discovery
Had my first ever trip on spirit of discovery - did not like it very much colour scheme etc looked like a care home. Being single they charged me the same as two people sooooo not worth it. Excursions were not too good and for me all the stuff they do on board is the same at home in the village? If you like this kind of stuff and surroundings the same as at home then this is for you. I found it very regimented and if you fall out of line it is very difficult you kept being got at all the time verbally they do not take into account that all people are different.. The food was ok desserts extremely sweet, but ask for food if you are not well out of the hours they do not like it. One has to beg.
Found they did their best but they had very strict guide lines like being at school. Needless to say will never go on a Saga Cruise again although i am up there in age I am young at heart and found this cruise stifling and I paid far too much money could have taken someone with me for free at the rate they charged it is just not ethical.
PS. sorry Deb but wont be traveling with you again what something a bit more challenging and stimulating Thank you for your standard letter.
23 February 2026
Unprompted review
Reply from Saga Holidays
Hi Alice,
Thank you for taking the time to share your thoughts with us. We’re genuinely sorry to hear that your experience didn’t meet expectations, particularly as this was your first time travelling with us.
Our teams work within set frameworks to ensure consistency, safety and comfort for all guests, but we do regret that this felt restrictive rather than reassuring on this occasion.
Your comments have been noted and will be shared with the relevant teams for review. We also understand how important it is for guests who travel solo to feel they are receiving fair value, and we’re sorry that this was a point of frustration for you.
While we’re pleased to hear that our crew tried to support guests as best they could, it’s disappointing to know that the overall experience felt stifling rather than enjoyable. That’s certainly not the feeling we want anyone to take away from a holiday with us.
Thank you again for your honest feedback. We appreciate you sharing your perspective, as it helps us reflect and improve. We do hope that despite your experience on this occasion, you will still consider us for your future travel plans.
Best Wishes,
Deb
Saga Holidays
Appalling website.
Tried to enter passport details online. Large banner advised details to be entered exactly as in the passport, however, “British Citizen” is not available in the nationality drop down list. Chose “United Kingdom” which is a country and not a nationality but was unable to then edit. So, exact details required or not? To make matters worse, the website crashes completely when trying to enter my partners details. Resorted to phoning to get details entered, call handler was polite and put in the details but couldn’t care less about the problems with the website.
12 April 2026
Unprompted review
Reply from Saga Holidays
Hi Robert,
Thank you for taking the time to share your experience. We are very sorry for the frustration you experienced when submitting your details. That’s understandably confusing and not the level of clarity we aim to provide.
We’re also disappointed to hear about the technical issues when adding a second traveller, and that this ultimately forced you to contact us by phone. While it’s good to know our colleague was able to assist with completing the details, it’s concerning that your wider feedback about the website wasn’t acknowledged more fully.
Your comments will be passed on to the relevant teams so both the functionality and the way concerns are handled can be reviewed. Thank you again for highlighting this, feedback like yours helps us identify where improvements are needed.
We hope that despite these booking issues, you have a great holiday.
Best Wishes,
Deb
Saga Holidays
I would like to praise the experience I…
I would like to praise the experience I had in contacting a member of staff to discuss some queries with a holiday I was interested in. My call was promptly answered once I had got through the pre-recorded information which I must say seemed to take quite a lot of time. The member of staff was very friendly, professional and patient with helping me with my queries. I am hoping the holiday will prove to be just as good.
13 April 2026
Unprompted review
Reply from Saga Holidays
Hi Margaret,
Thank you for taking the time to share your feedback. We’re delighted to hear that our team were so helpful when you got in touch. We also appreciate your comments regarding our call messaging, as this is helpful for ongoing improvements. We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Excellent Help
My experience on booking my holiday to Croatia was excellent due to Saga's Manisha's help. She managed to get a room for me to be with my friend. The phone call took half an hour and just about everything was arranged. Am now looking forward to my holiday with excitement. I would recommend Saga holidays to everyone.
10 April 2026
Unprompted review
Reply from Saga Holidays
Hi Ruth,
Thank you for such a lovely review. We are thrilled to hear how helpful Manisha was during your booking and that she was able to make the arrangements you wanted so smoothly. It’s great to know you finished the call feeling confident and excited about your upcoming trip to Croatia. We’ll make sure to pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Excellent service
10 April 2026
Unprompted review
Reply from Saga Holidays
Hi Anne,
Thank you for sharing your review. We are delighted to hear that you received such great service and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
I Booked our holiday by phone Chenel…
I Booked our holiday by phone Chenel was a great help and talked me though all the processes and was very helpful thank you Chenel
10 April 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your feedback. We're delighted to hear that Chenel was so helpful and that you have confirmed your booking.
We hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
Booking with Saga
Just booked a holiday and was assisted by Mandy she made the process enjoyable and made me feel that I was in good hands. If the holiday goes as well as the booking process then I can't wait!
Thanks Mandy
9 April 2026
Unprompted review
Reply from Saga Holidays
Hi Craig,
Thank you for taking the time to share your review. We are thrilled to hear that Mandy was so helpful and was able to help you with your booking.
We hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Booked a holiday to hotel port denia…
Booked a holiday to hotel port denia had my medical screening and finalised the booking in no time at all very impressed with the friendliness and efficiency of the service
9 April 2026
Unprompted review
Reply from Saga Holidays
Hi Derek,
Thank you for sharing your review. We are delighted to hear that the booking process went so smoothly and that our team were able to help you confirm everything.
We hope you have a fantastic holiday.
Best Wishes,
Nick
Saga Holidays
Helpful, Knowledgable, Polite and Cheeful.
The person I spoke to at Saga could not have been more pleasant or helpful.
9 April 2026
Unprompted review
Reply from Saga Holidays
Hi Ian,
Thank you for taking the time to share your feedback. We are so pleased to hear that our team were able to help you confirm your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Exceptional Saga telephone assistant
I booked a Saga trip to India and experienced great frustration attempting to obtain an evisa. I spent most of this afternoon on the application process but the website repeatedly crashed. I telephoned Saga and assistant Chandan Shekhawat spent a very long time helping me complete the process. He showed great patience, professionalism and humour. I rarely write reviews but he deserved praise. Thank you. Keith Saga customer S269479.
8 April 2026
Unprompted review
Reply from Saga Holidays
Hi Keith,
Thank you for taking the time to share your kind feedback. We’re delighted to hear that Chandan was able to step in and make such a difference during what sounds like a very trying situation. We’ll make sure to pass on your appreciation to him and the wider team. We hope you have a fantastic trip to India.
Best Wishes,
Deb
Saga Holidays
Pleasantly surprised at how caring I…
Pleasantly surprised at how caring I found them to be
8 April 2026
Unprompted review
Reply from Saga Holidays
Hi Susan,
Thank you for your lovely comment. It’s great to know that our team made you feel genuinely looked after. Your feedback means a lot, and we’re pleased we were able to help you.
Best Wishes,
Deb
Saga Holidays
Foothills of the Himalayas
I had a great time, seeing some wonderful sites. The tour managers knowledge, calm and friendly approach made me feel very supported. Unfortunately the weather wasn’t good for a lot of trip, hence not five star, but I still enjoyed myself tremendously
11 March 2026
Unprompted review
Reply from Saga Holidays
Hi Susan,
Thank you for sharing your feedback with us. We’re so pleased to hear that you felt well looked after and that the tour manager’s reassuring approach made a real difference to your experience.
Your comments are very much appreciated, and we hope to have the opportunity to welcome you on another adventure in the future.
Best Wishes,
Nick
Saga Holidays
Magic of the Nile
Just returned from a Magic of the Nile Cruise. It was very well organised. The Tour Manager was excellent, and all the arrangements worked well. The Tour Guide was very knowledgeable and his enthusiasm for the subject was apparent throughout. Altogether a very enjoyable and worthwhile trip. Michael
2 April 2026
Unprompted review
Reply from Saga Holidays
Hi Michael,
Thank you for your lovely review. We’re delighted to hear that everything ran smoothly and that the passion and professionalism of the local team helped make the experience so rewarding. It’s always a pleasure to know a journey has been both enjoyable and enriching. We hope to welcome you on another adventure soon.
Best Wishes,
Nick
Saga Holidays
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