The Holiday I was asking about was filled very quickly. The lady who answered very quickly found another holiday in the same hotel in another month at the same cost. The lady was very polite and u... See more
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Rhine cruise on the Spirit of Moselle boat. Great to be chauffeured door to door from home. Lovely boat and good quality food for every meal that didn’t disappoint. Staff and boat crew very fr... See more
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Once I actually got to speak to a staff member they were very helpful. However reaching that member was very frustrating. It is not made clear which of the many phone numbers should be used for wha... See more
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I had a good phone conversation Saturday 24th July 26 with Amanda about footsteps of livingstone tour...its my top dream to see animals in their natural habitat. Amanda was brilliant fully knowl... See more
Company details
Written by the company
EXPERIENCE IS EVERYTHING With over 70 years' experience we know a thing or two about what makes a wonderful holiday. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. All this is backed up by the high standards and service you’d expect from Saga.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 0800 9885 886
- holiday.saga.co.uk
4.3
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 24 hours
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Ayman &Ahmed brilliant guides
Ayman &Ahmed brilliant guides. Always helpful and knowledgeable
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Angela,
Thank you for taking the time to share your feedback. We are delighted to hear that you had such a great time and that Ayman and Ahmed looked after you so well. We will pass on your kind words.
We look forward to helping you plan your next adventure,
Best Wishes,
Nick
Saga Holidays
Sophie v Trevor
Sophie, who booked me onto this holiday was very helpful and friendly and gave me the service I would expect from Saga. Unfortunately I can't say the same for Trevor who went through the Insurance with me. Not only was he not very friendly but as soon as I said I was receiving a very low dose of medication for VERY MILD depression he was like a dog with a bone and kept asking me the same questions about it over and over again. I know he had to ask me if I'd ever been admitted to hospital for it (No) or been to a psychiatrist (no) but there was absolutely no empathy there at all. He didn't once say something like "Sorry for all these questions" but, as I say, kept going on and on and even though I said it was very MILD depression he didn't seem to hear that. If I wasn't such a resilient person I would have been left feeling very stigmatised but as I know lots of people suffer from some level of depression, I don't. He either needs further training or to be "let go" so he can't inflict his unsympathetic attitude on others. If I was marking each separately, it would be 5 stars for Sophie and none for Trevor. Very disappointing and not what I would expect from Saga.
2 April 2026
Unprompted review
Reply from Saga Holidays
Hi Ann,
Thank you for taking the time to share your experience. We’re pleased to hear that Sophie provided the warm, supportive service we always aim to deliver, and we’ll be sure to pass on your kind words to her.
We’re very sorry to hear that your conversation regarding insurance fell short of expectations. We recognise that discussions around health matters can be sensitive, and it’s important that they’re handled with care, understanding and reassurance. Your feedback makes it clear that this wasn’t your experience, and for that we are very sorry.
Please be assured that we take comments like this seriously. Your concerns will be shared with our management team so they can be reviewed and addressed appropriately,
Thank you again for bringing this to our attention and we hope you have a great holiday.
Best Wishes,
Deb
Saga Holidays
Booking process straightforward and…
Booking process straightforward and stress free ( via telephone). Polite, professional communication.
Information and receipts received via email quickly.
2 September 2025
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for your kind feedback. We’re pleased to hear that the booking process felt simple and worry‑free, and that our team made a positive impression. It’s great to know the follow‑up information was delivered promptly and efficiently. We really appreciate you taking the time to share your experience and hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Very disappointed and disgusted with…
Very disappointed and disgusted with services.
6 April 2026
Unprompted review
Reply from Saga Holidays
Hi,
We’re very sorry to read of your disappointment and appreciate you bringing this to our attention. This is certainly not the level of service we aim to deliver, and we’d very much like the opportunity to look into your concerns properly.
To allow us to review the matter in detail and respond appropriately, please could you email your preferred contact details and booking reference to our Customer Services team directly at customerservices@sagatravelgroup.com. The team will be happy to assist you further.
Thank you for taking the time to share your feedback.
Best Wishes,
Deb
Saga Holidays
The Magic of the Nile
The pre-visit information was good although perhaps a little too much, a bit repetitive and some unnecessary information on Malta. The chauffeur was excellent and the time change was well received. The flight was good and we were well received at Luxor airport. The Sonesta hotel staff were very friendly and helpful and the cabins in MS Livingstone were excellent except for the bathroom floorboards which were very creaky and annoying.
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Robin,
Thank you for taking the time to share your experience with us. We’re pleased to hear that you found the pre‑departure arrangements reassuring and that the journey itself ran smoothly, from the chauffeur service through to your onward travel and welcome on arrival.
It’s lovely to know the hospitality you received made a positive impression, and that your accommodation met expectations in terms of comfort. We do appreciate you highlighting areas where the experience could be refined, particularly around the volume of pre‑travel information and the cabin details. Feedback such as this is extremely valuable and helps us review how we present information and where improvements can be made.
Thank you once again for your comments. We hope you returned home with many memorable moments from your time on the Nile and would be delighted to welcome you again on a future journey.
Best Wishes,
Deb
Saga Holidays
Not the best of a Saga experience
Website not working so not able to book extra leg room. EasyJet not a great airline to choose they ran out of food and drink on the way home.
First hotel was good but restricted to two glasses of wine at meal times only. The rest had to be paid for.
Rather regimented for a holiday without flexibility.
Boat on the Nile was not 5* or anywhere near. The party before us and our party had several of us who experienced diarrhoea stopping some of the visits for us as toilet facilities were few and basic.
Bar on deck was always late to open but closed bang on time.
Sunbeds very tatty and meant you experienced pain from the metal bars. Didn’t know we would be sharing the boat with another group. In the way back unable to use the pool due to several children coming on board and playing in the already small pool, no go area. Not a child dissliker but not when I am expecting adults only in a very small area.
Food was tasty and room with upgrade at booking was lovely and looked after well. Cleaners bucket water was always dirty so not surprised there were upset tummies.
Tipping is a must or they just don’t help.
Women are rarely seen and as visitors faced an atmosphere of distain. The Saga guide and Egyptian expert were really good. Boat staff mostly too but some did find hospitality.
I’m told by everyone in our group this was not a good example of a Saga holiday so will try Saga again and keep my fingers crossed, for this reason only.
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Helena,
Thank you for taking the time to share such detailed feedback about your holiday. We’re very sorry to hear that parts of your experience did not meet your expectations, and we genuinely appreciate you outlining both the positives and the areas that caused disappointment.
We recognise how frustrating it can be when aspects such as airline arrangements, onboard facilities and overall flexibility do not meet with what was anticipated. Your comments are important, and we understand how these impacted your enjoyment. We are also sorry to learn that illness affected members of your group, as this can understandably overshadow any holiday experience.
That said, we’re pleased to hear that there were elements you valued, including the upgraded accommodation, the quality of much of the food, and the professionalism and knowledge of the tour leadership and local experts. We’re grateful you took the time to highlight these positives alongside your concerns.
Feedback like yours is taken very seriously and is shared internally to support ongoing reviews, communication and overall guest experience. We’re encouraged to hear that you’re open to travelling with Saga again, and we sincerely hope a future holiday will fully reflect the high standards you rightly expect.
Best Wishes,
Deb
Saga Holidays
Magic of the Nile
From arrival to departure we were very well looked after, our hosts Ayman and Ahmed did an excellent job keeping us organised keeping us informed and keeping us entertained. The schedule was very full but with well timed breaks at the appropriate time to keep us rested and focussed. The magic of the Nile was truly magical, we had a great time.
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi John,
Thank you for sharing your comments with us. We’re delighted to hear that you felt so well supported throughout your journey and that the care and organisation provided made the experience so enjoyable.
It’s wonderful to know that the pacing of the itinerary struck the right balance. Creating a full yet comfortable programme is something we’re very committed to, so your feedback is greatly appreciated.
We’re especially pleased that the experience lived up to its name and left you with such happy memories. Thank you once again for travelling with us, we hope to welcome you on another unforgettable journey in the future.
Best Wishes,
Deb
Saga Holidays
Very helpful experience.
Michaela was very pleasant and extremely helpful in finding me the holiday I was interested in. She sorted out everything for me. She was easy to discuss the details with and it was so nice to speak to her.
2 April 2026
Unprompted review
Reply from Saga Holidays
Hi June,
Thank you for taking the time to share your experience. We are delighted to hear that Michaela was so helpful and that you were able to confirm your booking. We will pass on your kind words and we hope you have a wonderful holiday.
Best Wishes,
Deb
Saga Holidays
Fantastic tour of Egypt
Fantastic tour of Egypt. The guide Ayman and the Egyptologist Ahmed were extremely helpful and informative. The food was delicious and the hotel and boat were also great: very comfortable and enjoyable. Fully recommend this trip!
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Shantha,
Thank you for your kind recommendation and for sharing your experience. We’re delighted to hear how much you enjoyed your time in Egypt and that the journey proved so rewarding throughout.
It’s especially pleasing to know that the guiding and expert insight added real depth to your visit and helped bring each destination to life. We’re also glad that the dining and accommodation contributed to your comfort and enjoyment, as these are such important elements of the overall experience.
Thank you once again for your enthusiastic feedback. We’re thrilled you would recommend this trip and would love to welcome you back on another adventure in the future.
Best Wishes,
Deb
Saga Holidays
Saga discrimination for disabled passengers
Having taken great care to explain to Saga Holidays our needs of special assistance for my wife’s mobility scooter at the airports & onward travel needs, we were very very disappointed to find that our special needs were ignored at each of our FOUR airport visits together with no adaptive vehicles for our onward hotel travel, after paying for the holiday we were then requested to pay an additional charge of £380 for adaptived private transport to the hotel
25 March 2026
Unprompted review
Reply from Saga Holidays
Hi Roger,
We’re very sorry to read about your experience. We understand how upsetting and frustrating it must have been to feel that clearly communicated accessibility requirements were not properly supported, particularly when travelling with a mobility scooter.
This is not the standard of care or consideration we aim to provide, and we would very much like the opportunity to fully investigate what happened and address your concerns appropriately.
To allow us to do this in detail, we kindly ask that you contact our Customer Services team directly at customerservices@sagatravelgroup.com, providing any relevant booking details and correspondence. A member of the team will be able to look into this thoroughly and respond to you directly.
Thank you for taking the time to raise this, your feedback is important to us, and we’re sorry for the disappointment caused.
Best Wishes,
Deb
Saga Holidays
we had a great guide on the "foothills…
we had a great guide on the "foothills of the Himalayas"
A*
His name is Bhanu and he was great kind ,
knowledgeable , organised, and witty
Kath Thorpe
11 March 2026
Unprompted review
Reply from Saga Holidays
Hi Kath,
Thank you for your wonderful feedback. We’re delighted to hear how much you enjoyed your time in the foothills of the Himalayas and that your guide made such a great impression. Providing knowledgeable, well‑organised and engaging tour leaders is incredibly important to us, so it’s fantastic to know this shone through during your travels.
Thank you again for your kind recommendation, we hope to welcome you on another adventure in the future.
Best Wishes,
Deb
Saga Holidays
Ayman our tour manager was exceptional…
Ayman our tour manager was exceptional and personally helped me up and down the steps. I can’t praise him enough. Armed the Egyptologist was very enthusiastic and brought the whole of ancient Egypt to life with great clarity. Best wishes to them both Ken xx
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Ken,
Thank you so much for sharing your kind words. We’re really delighted to hear how well supported you felt during your journey and how much of a difference that personal care made to your experience.
It’s wonderful to know that the guidance and assistance you received helped you enjoy the trip in comfort and confidence. Bringing history to life with passion and clarity is something we value enormously, so we’re especially pleased that the expertise and enthusiasm you mention made such a lasting impression.
Your praise will be shared with the team, who will be absolutely thrilled to know how highly you thought of them. Thank you again for taking the time to share your review, we hope to welcome you on another memorable holiday in the future.
Best Wishes,
Deb
Saga Holidays
The magic of the Nile brought to life.
What an amazing experience- the Nile, its history and Egypt’s plans for the future, brought vividly into perspective by our tour guide and egyptologist. Stored memories to be brought alive for the darkest of days.
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Heather,
Thank you for sharing your lovely review. We’re delighted to hear that your journey along the Nile left such a deep and lasting impression.
It’s especially rewarding to know that the insight and storytelling you experienced helped create memories you’ll treasure for years to come. Crafting holidays that inspire, educate and resonate long after travellers return home is something we’re truly passionate about.
Thank you again for sharing your reflections. We hope those stored memories continue to offer comfort and inspiration, and we would love to welcome you on another unforgettable journey in the future.
Best Wishes,
Deb
Saga Holidays
Valley of the King's Holiday
Just come back from a river cruise tour Valley of the King's and everything went very well
Our tour guide Ayman was first class and catered for our every need
Tours were excellent and well organised, nothing to actually do other than enjoy the holiday and take in the views and luxury of our cruise ship
Would recommend this holiday if you want to see Egypt and it's history
23 March 2026
Unprompted review
Reply from Saga Holidays
Hi Paul,
Thank you for taking the time to share your experience with us. We’re delighted to hear that your Nile cruise was so enjoyable and that everything came together smoothly to create a truly relaxing and enriching holiday.
It’s especially pleasing to know that the organisation and guiding allowed you to immerse yourself in the scenery, comfort and remarkable history without having to worry about the details. Creating that sense of ease and enjoyment is exactly what we aim for.
Thank you also for your recommendation. We’re so pleased the journey delivered such a memorable way to explore Egypt and its heritage. We hope to have the pleasure of welcoming you again on another unforgettable adventure in the future.
Best Wishes,
Deb
Saga Holidays
Paulina was very helpful during our…
Paulina was very helpful during our telephone conversation and signposted me to the appropriate information I needed, to make my decision.
2 April 2026
Unprompted review
Reply from Saga Holidays
Hi Angela,
Thank you for taking the time to share your review. We are really pleased to hear that Paulina was so helpful and that you have confirmed your booking.
We hope you have a wonderful holiday,
Best Wishes,
Deb
Saga Holidays
Indian Railway booking
I phoned to book the Indian Railway Tour and spoke to Michaela (apologies is spelling incorrectly)
She was incredibly helpful and efficient. She also had very good product knowledge.
Overall brilliant customer service.
31 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to share your feedback. We are delighted to hear that Michaela was able to answer all your questions and help you confirm your booking. We hope you have a wonderful adventure in India.
Best Wishes,
Deb
Saga Holidays
My saga with Saga
My saga with Saga began in February 2025. The calendar doesn't go back that far, so I've ticked the earliest date I could. I've had such a disappointing and frustrating experience with Saga from start to finish. I booked a land/cruise to South America in Feb 2025 for March 2026, which should have been a fabulous holiday, but instead became one massive unfortunate series of events. I had so much misinformation from them prior to departure and late documentation that I put in an official complaint before I had even left! I eventually received a call from a Customer Services/Complaints Manager at 20:15 on a Sunday evening, the evening before I was due to go on my holiday. I had been promised a call on 2 prior occasions, which failed to materialise. I was promised an investigation and on my return from holiday I emailed to receive some feedback and was advised that Saga would respond within the 28 days stipulated by ABTA! The holiday itself, would have been fabulous, had it not been for Saga booking uncategorised cabin accommodation for the group. I ended up with a disabled cabin with sharp metal grids on the bathroom floor that felt like they were shredding my feet whenever I walked through the door. I was eventually (4 days later) moved to another cabin, which was great - except there I experienced a fly infestation. I was then moved again to a 3rd cabin. To add insult to injury I discovered that some other Saga/Titan customers had bought the same 'Have it All' package for half what it cost me. How does that work? Suffice to say, the amount of time I spent dealing with Customer Services and actually moving from one cabin to another was both stressful and time consuming. So, when I consider the cost of the holiday (just under £10K) and think about all the misinformation and inconvenience I have endured, I can not recommend Saga/Titan at all, to anyone. And I am still waiting for Saga's response to my pre-departure issues .... Something has gone very wrong with this company.
1 April 2025
Unprompted review
Reply from Saga Holidays
Hi Helen,
Thank you for taking the time to share your experience. We are very sorry to hear about the challenges you faced both before and during your holiday. This is clearly not the level of service we aim to provide. We understand that your comments have been passed to our Guest Experience team, who are now investigating the points you have raised. They will be in touch with you directly to address your concerns.
We do appreciate your feedback as this helps us to identify areas for improvement. We would never like any of our guests to feel disappointed, so we do hope that we can restore your faith in us.
Best Wishes,
Deb
Saga Holidays
Excellent customer service
I telephoned Saga to enquire about the Sicily - Jewel of the Mediterranean tour. Lisa was brilliant! Helpful, knowledgeable, friendly and able to answer all my questions. My husband and I are now booked onto the tour and very much looking forward to our first foreign holiday in seven years!
30 March 2026
Unprompted review
Reply from Saga Holidays
Hi Felicity,
Thank you for taking the time to share your feedback. We are delighted to hear that Lisa was so helpful and that you have confirmed your booking.
We hope you have an amazing holiday.
Best Wishes,
Nick
Saga Holidays
Just booked a tour of India by…
Just booked a tour of India by telephone with a very pleasant, knowledgeable and person named Melanie.
Everything went smoothly and efficiently. Speaking to a person instead of trying to do it on-line was less stressful for me.
30 March 2026
Unprompted review
Reply from Saga Holidays
Hi Steve,
Thank you for taking the time to share your review. We are so pleased to hear that Melanie was able to help you with your booking and we hope you have a wonderful holiday.
Best Wishes,
Nick
Saga Holidays
Everything was beyond expectations but…
Everything was beyond expectations but enjoyment was enhanced by efficiency of Tour Management by Sarah Dunn & her exceptional use and coaching of Whatsapp to keep everybody well informed. Absolutely great!
7 March 2026
Unprompted review
Reply from Saga Holidays
Hi,
Thank you for taking the time to leave your lovely feedback. We’re thrilled to hear the trip exceeded expectations, and it’s wonderful to know how much Sarah’s support added to your experience and she’ll be delighted to hear your kind words.
We’re so glad you had such an enjoyable time, and we hope to welcome you on another adventure soon!
Best Wishes,
Nick
Saga Holidays
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