We did not book with holiday bay just as we got a last minute deal with another company. However, iszamme was amazing, patient and kept in close communication trying to work some out for us. Very good... See more
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Review summary
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Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch wi... See more
Used the company to book a holiday, We were introduced to Shane he was efficient helpful and gave us all the information we asked for nothing was to much trouble for him he was quick to acknowled... See more
Jason was amazing finding us the perfect holiday to four different resorts in Thailand, which we cant wait for next year. He was very patient and manage to provide me with perfect hotels and a fantas... See more
Company details
Written by the company
We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!
Contact info
29 Emerson Road , WV10 8DE, Wolverhampton, West Midlands, England, United Kingdom
- 0204 520 4240
- contact@holidaybay.co.uk
- holidaybay.co.uk
4.9
Excellent
1k reviews
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Replied to 87% of negative reviews
Typically replies within 1 week
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Bob at holiday bay
Bob, was wonderful from the start, extremely helpful and informative with everything provided. All questions or concerns sorted in great timing with great detail. Could not recommend Bob at holiday bay anymore, he put me right at ease whilst booking one of the most important holidays of my life, my honeymoon.
4 June 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your wonderful review! 😊
We're delighted to hear that Bob was able to make your honeymoon booking experience smooth and stress-free. It's great to know that all your questions were answered promptly and that you felt supported throughout the process.
Thank you for your recommendation and for choosing Holiday Bay to help plan such a special trip. We wish you an amazing honeymoon and a lifetime of happiness together!
Team Holiday Bay
Very good communication from Eva
Very good communication from Eva
Nothing was too much trouble
Booking Disney holiday gave a few options and when asked to change dates hotels etc was done very quickly would certainly use again
Eva was very helpful
3 June 2026
Unprompted review
Reply from Holiday Bay
We're delighted to hear that you were happy with the service provided by Eva. It's great to know that the different holiday options and any changes to dates or hotels were handled quickly and smoothly.
We really appreciate your kind words and look forward to helping you plan another fantastic holiday in the future!
Team Holiday Bay
Disappointed
Holiday Bay – Misleading, Disorganised and Poor After-Sales Service
Please read this — it may save you an expensive mistake.
My experience with Holiday Bay started well. They were responsive and helpful while I was planning a multi-location trip to Thailand. However, they asked me to leave a review before I had even booked or travelled, which in hindsight raises serious concerns about how genuine their positive reviews are.
Once I booked, the issues began. I paid a £200 deposit, only to be asked for an additional £300 the same day — something not clearly explained upfront.
I also asked to extend my stay by four days (flight only). I was told this was possible for £80 extra, confirmed on a Friday. By Monday, it wasn’t included in the final payment, and I was then told it couldn’t be done as everything was already booked. Only after I pushed back with their own message did they agree — which did little to inspire confidence.
After full payment, service dropped significantly. I had to repeatedly chase for documents that were promised automatically. When they arrived, they were incomplete. The first ATOL certificate had the wrong number, and a key travel voucher was missing. It took weeks of chasing — right up to just days before departure — to get everything.
The biggest issue was transfers.
They are advertised as “included,” but this is misleading. Important details about how they actually work are not clearly explained at the time of booking.
I was crammed into a very hot minivan with 11 others, taken to an unorganised transfer stop, then dropped about half a mile from my hotel. I had to walk there in 30°C heat with 30kg of luggage — and as someone in my mid 60s, this was completely unacceptable. When I contacted the company, the representative didn’t even seem aware of my situation and thought I was in Ireland.
It gets worse. While the ferry from Saladan Pier to Rassada Pier was included, getting to the pier and from Rassada to my hotel was not — I had to arrange and pay for this myself. I also have to arrange my own transfer to the airport at the end of the trip.
On top of that, the ferry wasn’t even direct as expected. I had to go via Phi Phi Islands, change boats, and wait around an hour — something never made clear beforehand.
These are not minor details — they are key parts of the journey that should be clearly explained before booking, not left for customers to figure out later.
When I raised concerns, I received an apology but no real resolution. The clear impression is that once they have your money, support drops off.
The hotels were also oversold. Clean and acceptable, but clearly budget — not the “fairly luxurious” standard described.
Looking back, I regret booking through Holiday Bay. It added stress rather than removing it. If you do book with them, check the hotels yourself and read independent reviews — they may not be as described.
Based on my experience, I would not recommend Holiday Bay, especially for multi-destination trips where organisation and clarity are essential.
Follow up from this post!
I have just had a phone call from holiday bay asking if I would take this down trying to offer me a £200 voucher for my next holiday if I’d take this down, also trying to guilt trip me saying that the rep who I haven’t named would get the sack.
This is who you want to book through? Your choice!
7 March 2026
Unprompted review
Reply from Holiday Bay
Thank you for taking the time to provide your feedback. I am Adam, Senior Manager at Holiday Bay, and I have personally reviewed your booking and the concerns you raised. I am genuinely sorry that your experience did not meet your expectations, and I would like to clarify the points you mentioned.
1. Deposit and Additional Payment
You mentioned paying a £200 deposit and then being asked for a further £300 the same day. This was not an additional charge beyond the agreed holiday price. The £300 formed part of your outstanding balance and was requested to secure your flights and accommodation with our suppliers. The total cost of your holiday remained exactly as originally agreed.
2. Four-Day Flight Extension
We were pleased to arrange your request to extend your stay by four days for an additional £80. While there was some confusion during the process, this represented excellent value and was not an extra charge made for profit. We secured a favourable fare with the airline and honoured the arrangement.
3. Travel Documents
Our Terms and Conditions explain that travel documents are normally issued within 14 days of departure once all services have been confirmed by our suppliers. This helps ensure the information provided is accurate. We apologise if the timing caused concern and appreciate your patience.
4. Transfers
We understand this was your main concern. Your booking confirmation included ferry transfers between destinations and one road transfer from Phuket to Krabi. It did not include hotel transfers to or from ferry terminals, and these services were not purchased as part of your package.
As ferries operate between ports rather than hotels, onward transport must be booked separately unless included in the booking. We appreciate that this may not have been what you expected and will review how we explain these arrangements more clearly to future customers.
5. Hotels
The hotels were confirmed before booking, and links to the properties and independent reviews were provided during the quotation stage and on your booking confirmation. We are sorry they did not meet your personal expectations, although they were the hotels selected and confirmed before travel.
Our Commitment
We recognise that multi-centre holidays involve more complex logistics, and although we do not believe all of the issues raised resulted from errors on our part, we are sorry your overall experience was disappointing.
As a gesture of goodwill, we would like to offer compensation for the areas where we feel communication could have been better. However, we are unable to offer compensation regarding the transfers, as these services were not included in the package purchased.
Our intention has always been to provide the best possible service and resolve concerns fairly. We hope this email clarifies the circumstances surrounding your booking and demonstrates that we have carefully reviewed your feedback.
If, after considering our explanation and the goodwill gesture, you feel your concerns have been fairly addressed, we would appreciate you considering updating your review to reflect our efforts to resolve the matter.
Thank you once again for your feedback, and we hope to hear from you soon.
Very helpful and knowledgeable
Very helpful and knowledgeable. Adaptable to change requests, very thorough with all details and breakdown of prices and info. Enjoyable experience dealing with Holiday Bay
27 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind review!
I'm really pleased to hear that you found the service helpful and informative. It was a pleasure assisting you, and I truly appreciate your support and feedback.
Thank you for choosing Holiday Bay, and I hope you have a fantastic trip!
Team Holiday Bay
I enquired about a 3 day break in…
I enquired about a 3 day break in Iceland to hopefully see the Nothern lights in March 2027
ARYA served me today. and made the booking experience effortless, Answering all my questions and made the whole thing seamless. to finding the airport, upgrading hotel room.
very satisfied and would recommend
Liam
27 May 2026
Unprompted review
Reply from Holiday Bay
Hi Liam,
Thank you so much for your kind review! We’re delighted to hear that ARYA made your booking experience effortless and answered all your questions so thoroughly. It’s great that everything from finding the airport to upgrading your hotel room felt seamless.
We hope you have an amazing time in Iceland in March 2027 – and that the Northern Lights put on a spectacular show for you! ARYA and the whole team will be here if you need anything else before your trip.
Thanks again for recommending us, and we truly appreciate you taking the time to share your experience.
Best wishes,
T
eam Holiday Bay
Just booked Thailand through holiday…
Just booked Thailand through holiday bay, me and my friend want to go travelling through the islands and thought this was the perfect way to start as first timers. I would like to say thank you to Arya, who has been super helpful throughout whole booking process and been super patient with any questions I had.
26 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 💬
We're absolutely thrilled to hear that you and your friend have booked your first trip to Thailand with Holiday Bay – and what an exciting way to start your island-hopping adventure! 🌴
A huge thank you for your kind words about Arya. It’s wonderful to know that she was able to make the booking process smooth, helpful, and patient with all your questions. We’ll be sure to pass along your appreciation to her – she’ll be delighted!
If anything else comes to mind before your trip, please don’t hesitate to reach out. Wishing you both an unforgettable journey through the Thai islands!
Best wishes,
The Holiday Bay Team
I am beyond soo pleased and grateful…
I am beyond soo pleased and grateful for all the help and guidance I have received. This has been a dream mine . I was give the best price and me and my family are going to make some precious memories thanks to the help of holiyday Bay . I will for sure use this amazing company again in the future i have also told my family and friends.
24 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your heartfelt review! ❤️
We're absolutely overjoyed to hear that booking with Holiday Bay has helped turn your dream into a reality. Knowing that you and your family are going to make precious memories together means the world to us.
It's fantastic that we could offer you the best price, and we're so grateful for your kind words about the help and guidance you received. Hearing that you'll use us again in the future – and that you've already told your family and friends – is the highest compliment we could ask for.
We can't wait to help you plan many more unforgettable trips. Wishing you and your family the most wonderful time away!
Warmest regards,
The Holiday Bay Team 🌟
Spoke with Arya about custom holiday…
Spoke with Arya about custom holiday and so helpful and arranged everything we wanted thanks
23 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your great review! 😊
We're so pleased to hear that Arya was able to help arrange the perfect custom holiday for you. It's wonderful that she listened to everything you wanted and made it all happen – that's exactly the kind of personal service we aim to provide.
We'll be sure to pass along your thanks to Arya – she'll be thrilled to know you had such a positive experience.
If there's anything else you need before you travel, just let us know. Wishing you a fantastic trip!
Best wishes,
The Holiday Bay Team ✈️
Would like to say a huge thankyou to…
Would like to say a huge thankyou to Rex ,excellent service,,as a first time holidaymaker abroad i was looking for me and my son a trip for his 21st ,Rex put my mind at ease and decided to book Japan ,he answered all the questions i had and was very patient.Thankyou Dawn and Tyler Allen.
20 May 2026
Unprompted review
Reply from Holiday Bay
Thank you, Dawn and Tyler! 🌟
What a special trip – celebrating Tyler's 21st birthday in Japan! We're absolutely delighted that Rex could help make this happen for you both.
A huge thank you for your kind words about Rex. It's fantastic to hear that as a first-time holidaymaker abroad, he put your mind at ease, answered all your questions, and was so patient throughout the process. That's exactly the support we want every customer to feel.
We hope Japan gives you both the most amazing adventure and memories that will last a lifetime. Rex and the whole team will be here if you need anything before you go.
Thank you again for choosing Holiday Bay – and for recommending us too!
Warmest wishes,
The Holiday Bay Team 🗾✈️
Booked a 15 night multi-trip holiday…
Booked a 15 night multi-trip holiday for 5 in Bali for July, Shane provided lots of options and was extremely helpful and patient in finding us the right accommodation for our budget and needs.
6 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for taking the time to share your experience! 🏝️
A 15-night multi-trip holiday for 5 people in Bali sounds absolutely amazing – we're so excited for you! We're thrilled that Shane was able to provide you with lots of options and show such patience and helpfulness in finding the right accommodation for your budget and needs. That personal touch is what we always strive for.
We'll be sure to pass along your kind words to Shane – he'll be so pleased to know he made a difference in your planning.
Wishing you and your group the most wonderful time in Bali this July. If anything else comes up before you travel, we're always here to help.
Best wishes,
The Holiday Bay Team 🌺✨
Hi a lovely helpful lady called Rozi…
Hi a lovely helpful lady called Rozi couldn't do enough for me, took lots of time trying to get me a great deal..very polite , would definitely recommend Rozi to find you a great holiday break
20 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 😊
We're absolutely delighted to hear that Rozi took such great care of you. It sounds like she went above and beyond to find you a fantastic deal, and we're so glad her patience and politeness made such a positive impression.
Rozi will be over the moon to read your kind words – thank you for recommending her! 🙌
If you need anything else before your holiday, just give us a shout. Wishing you a brilliant break!
Best wishes,
The Holiday Bay Team ✈️🌴
Just booked 14 nights Bangkok
Just booked 14 nights Bangkok, krabi and phi phi with Chris he is very patient and helpful this is my first time booking with Holiday bay will do again.
Thanks Chris
18 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your review! 🌏
14 nights across Bangkok, Krabi, and Phi Phi sounds absolutely incredible – what a fantastic itinerary! We're so pleased that Chris was patient and helpful in making sure everything was just right for you.
It means a lot to hear that this was your first time booking with Holiday Bay and that you'll be booking with us again. We can't wait to help you plan many more amazing trips in the future!
We'll be sure to pass along your thanks to Chris – he'll be thrilled to know you had such a positive experience.
Wishing you the most unforgettable time in Thailand. If you need anything before you go, just give us a shout!
Best wishes,
The Holiday Bay Team ✨🏝️
Do NOT use these cowboys
Booked and paid a holiday almost a year in advance to SE Asia, then the war started in the Middle East.
This lot were no help. We organised to make our own way there, where we caught up with our scheduled trip, Holiday bay (or someone acting on behalf of) had cancelled our hotel, leaving us essentially homeless the other side of the world. Tried to contact them, but got very little help, we sorted out short term accommodation, then Holiday bay organised a substandard glorified hostel for us. We stayed as we had no choice.
It was a far cry from what we had originally booked, and never received as much as an apology until I prompted one, and even then, they were sorry that “I felt that way”.
We eventually got some money returned after having to constantly call them. Emails went ignored, messages went ignored and calls were never returned. We were assured we would be compensated,
They offered credit! Why would we book with you unorganised thieves again?
We are still awaiting actual compensation, I won’t hold my breath.
*In response to holiday bay*
The transport you arranged cost the equivalent of 80p, I did not request a new holiday as compensation, I requested monetary compensation, you offered credit. Credit is not something that I’m interested in as I will not be trusting you with my plans again.
While I appreciate that the events that were occurring were out of your control, our booking was something within your remit. We organised our own way there, all you had to do was ensure that the accommodation that we booked (and paid for) with you was available to us. You failed in your responsibility to honour our booking, the alternative accommodation provided was substandard, and worth substantially less. What was supposed to be the holiday of a lifetime was ruined because you put us in (what felt like) a nasty hostel.
Do better Holiday Bay,
27 February 2026
Unprompted review
Reply from Holiday Bay
We are sorry to hear that you were unhappy with your experience. Due to the unexpected conflict situation in the Middle East, a number of travel services across multiple bookings were disrupted and cancelled by suppliers at very short notice.
Once we were informed regarding the hotel issue, we worked immediately with our local partners to secure alternative accommodation in destination. While it was not the originally booked hotel, the replacement provided was a well-rated 4-star property arranged during an extremely difficult operational period.
We also refunded the self-arranged overnight stay and provided complimentary transfers as a gesture of goodwill for the inconvenience caused. The refund delays mentioned were due to awaiting funds from affected suppliers, however these were processed within the advised timeframe once received.
With regards to compensation, a goodwill travel credit was offered, however a request for an entirely free holiday could unfortunately not be accommodated.
We appreciate your feedback and again apologise for the disruption caused by circumstances outside of our direct control.
Team Holiday Bay.
Bob was a great help
Bob was a great help, unfortunately I was unable to book the holiday (due to work commitments) but Bob provided me many options and I know I would trust Bob to book my next holiday.
Thank you Bob!
15 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your kind review – and thank you for taking the time to share your experience even though you couldn't book this time. That really means a lot to us. 🙏
We're so glad to hear that Bob was able to provide you with lots of great options and was such a helpful support throughout. It's fantastic that you know you can trust Bob to help with your next holiday – that's the best compliment we could ask for.
We completely understand that work commitments sometimes get in the way, but whenever you're ready to plan that getaway, Bob (and the rest of the team) will be right here waiting to help make it happen.
Wishing you all the best in the meantime, and we look forward to helping you book that dream trip when the time is right!
Warm regards,
The Holiday Bay Team 🌟
Just booked an exciting holiday to Thailand
Just booked an exciting holiday to Thailand with Arya at Holiday Bay. She guided me through everything and answered all my questions. Great holiday prices was amazed at the good calve for hotel we will be staying in and to include strangers as well is weight of mind between the island. Such an easy process to book and can’t wait to go. Thank You Arya you were lovely
16 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your wonderful review! 🌴✈️
We're absolutely thrilled to hear that you've booked an exciting holiday to Thailand with Arya. It's fantastic that she guided you through everything, answered all your questions, and made the whole process so easy.
We're so glad you were amazed by the great value of your hotel and that including the transfers between the islands gave you peace of mind – that's exactly the kind of seamless experience we want every traveller to have.
Arya will be so happy to read your lovely words – thank you for recognising her help and kindness.
Wishing you the most amazing time in Thailand. We can't wait to help you book your next adventure!
Best wishes,
The Holiday Bay Team 🇹🇭😊
Just booked a holiday with holiday bay
Just booked a holiday with holiday bay. Wanted to say thank you too Arya who made this process easy and extremely helpful.
16 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 😊
We're so pleased to hear that you've booked a holiday with Holiday Bay and that Arya made the whole process easy and extremely helpful for you. That's exactly the kind of experience we want every customer to have.
Arya will be delighted to know you took the time to thank her – we'll make sure she sees your kind words.
Wishing you a fantastic holiday! If you need anything else before you travel, just let us know.
Best wishes,
The Holiday Bay Team ✨
Had a great over all experience with…
Had a great over all experience with Holiday Bay. Shout out to Bob. If you are looking for an ease, reliable and prompt action to all your questions, concerns with regards to your custom needs on travel. Bob from holiday bay is your guy.
14 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your fantastic review! ⭐
We're absolutely delighted to hear that you had a great overall experience with Holiday Bay – and a huge shout out to Bob, who clearly went above and beyond for you.
It's wonderful to know that Bob provided exactly what every traveller is looking for: ease, reliability, and prompt action on all your questions and concerns regarding your custom travel needs. Your recommendation means the world to us (and to Bob!).
We'll be sure to pass along your very kind words – Bob will be thrilled to be called "your guy" for custom travel!
We can't wait to help you plan your next adventure. Thanks again for choosing Holiday Bay.
Best wishes,
The Holiday Bay Team 🌟✈️
Becky hope.Helped me in all directions…
Becky hope.Helped me in all directions with guidance to sort out the best suited holiday solution that met my requirements all round brilliant service
14 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your lovely review! 😊
We're absolutely thrilled to hear that Becky Hope provided you with such brilliant service and guided you in all directions to find the best holiday solution to meet your requirements.
It's wonderful to know that Becky went above and beyond to make sure everything was just right for you. We'll be sure to pass along your kind words – she'll be so happy to read them!
If you need anything else before your trip, we're always here to help. Wishing you a truly fantastic holiday!
Best wishes,
The Holiday Bay Team ✨🌴
Genuine and efficient
I was apprehensive as to whether this company was genuine as the deal was very good. So I checked out and found that it was a legitimate company. The profesionalism and helpfulness of the staff Arya was outstanding and she answered all our queries, dealt securely and gave us the flight confirmation and ATOL certificates. I would recommend this company for efficiency that gives us peace of mind.
Elizabeth
13 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much, Elizabeth, for your honest and detailed review. 💙
We completely understand that a very good deal can sometimes feel "too good to be true," so we truly appreciate you taking the time to check us out and confirm that Holiday Bay is a legitimate company. Your peace of mind is so important to us.
We're absolutely delighted to hear that Arya's professionalism and helpfulness stood out to you – and that she answered all your queries, handled everything securely, and provided your flight confirmation and ATOL certificates without delay.
Knowing that we've given you efficiency and peace of mind means the world to our team.
Thank you so much for recommending us. We hope you have an absolutely wonderful holiday, and we're here whenever you need us.
Warmest regards,
The Holiday Bay Team ✈️✅
Honeymooners first time booking with Holiday Bay
Arya was incredibly helpful so informative and professional in helping us choose our Honeymoon destination. Right from the very start , she said I’ll try my best to make it a memorable experience. We booked China & Japan with her. Arya sent us on so many hotels for us to choose from in both locations providing us with hotels in great locations & at a great price too. She is very professional, extremely quick through What’s App and lovely to deal with ,very pleasant lady . We are so looking forward to our Honeymoon . I would absolutely recommend her and Holiday Bay to family and friends and I’d certainly book through Arya again.
11 May 2026
Unprompted review
Reply from Holiday Bay
Thank you so much for your absolutely lovely review! 💍✨
First of all – congratulations on your upcoming honeymoon! What an incredible choice to celebrate with a trip to China & Japan. We're so honoured that you trusted Arya and Holiday Bay to help plan such a special journey.
Hearing that Arya said right from the very start, "I'll try my best to make it a memorable experience" – and then delivered exactly that – is truly heartwarming. We're so glad she was incredibly helpful, informative, professional, and a pleasure to deal with throughout.
It's fantastic that she sent you so many great hotel options in brilliant locations at great prices, and that her quick responses via WhatsApp made everything feel smooth and easy.
Arya will be absolutely over the moon to read your kind words. Thank you for recommending both her and Holiday Bay to your family and friends – that means the world to us.
Wishing you both the most magical and unforgettable honeymoon. We can't wait to help you book your next adventure!
Warmest wishes,
The Holiday Bay Team 🏮🌸🗾
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