Holiday Bay Reviews 

I found Shane was very helpful and helped me through the whole process going beyond to help me book the holiday

Ava Grace was amazing helping me choose my holiday plan - very helpful and patience with me getting an amazing deal and excursion. I’m so glad I used there services.

Jason was amazing finding us the perfect holiday to four different resorts in Thailand, which we cant wait for next year. He was very patient and manage to provide me with perfect hotels and a fantastic service. Would highly recommend this company. He went over and above to find us everything that we asked for.

I enquired about a trip to Vietnam, Cambodia and Thailand to celebrate our retirement. The enquiry was picked up by Shane who was exceptionally helpful through all my endless questions. He fitted a package together to suit our needs and checked often about our thoughts. He always seemed to be available on WhatsApp and gave me information on everything I needed. I booked because Shane was excellent and we are really looking forward to our trip in February 2027. Price was good, service in planning was perfect, big thank you to Shane! He made it so easy ☺️

Bob arranged our holiday and bent over backwards to sort our holiday out to Thailand.everything went smoothly even though we kept changing things our end to which he sorted it out for us.myself and my wife can't wait now for trip to Thailand:)

I was assisted by Rozi Reed and she was so helpful and attentive to my trips. Without her my doubts never answered. She needs a high rise for the service offered and how efficient she is.... Keep up the good job.

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We booked our Japan & Vietnam trip through Ava Grace at Holiday Bay and had a fantastic experience from start to finish. We received a really good deal and the whole process was smooth, easy and well organised. Communication was excellent throughout and everything was handled professionally, which made planning a multi-destination trip feel completely stress-free.

We’re really excited for the trip and appreciate all the help in putting everything together. Great value and great service — would definitely recommend Ava Grace and would happily book again in the future.

Arya was amazing throughout the booking process, very patient and kind and made sure we were happy with our decision providing different options and very clear information from start to finish 👏

Reached out after seeing a great advert and was contacted very quickly. They took time out to discuss exactly what was looking for. They tailored a package perfectly and made adjustments to suit and despite me opting to not move forward were extremely polite and professional. Will be reaching out again!

Joshua was very patient with me as I was back and forth getting information from other family members before deciding and he did not push us into buying the holiday as others tend to ...spot on for me . Top marks 👍

I first came across Holiday Bay on Instagram/Facebook and left an enquiry regarding a trip I was interested in.

Becky approached me in the most delicate, professional, and diplomatic way. From the very beginning, she took the time to understand our requirements and preferences, asked all the right questions, and provided several excellent options that suited both our budget and travel goals.

She carefully explained the itinerary, showed us the hotels we would be staying in, and walked us through the places we would be visiting, which gave us complete confidence in our booking. Throughout the process, Becky was attentive, responsive, and genuinely committed to finding the best possible solution for us.

I would highly recommend Becky and Holiday Bay to anyone looking for a travel company that truly listens to its clients, takes their needs into account, and delivers outstanding service. She made the entire experience smooth, stress-free, and enjoyable.

Thank you very much, Becky. We are already looking forward to our upcoming trip and to planning many more adventures with your help in the future. I have no doubt that any future trips will be just as thoughtfully organised and enjoyable.

Our cooperation with Mr Joshua and the travel agency was professional. The customer service team demonstrated great commitment, reliability, and an individual approach to client needs. Communication was efficient, and all organizational matters were handled quickly and professionally.
I highly recommend Holiday Bay agency.

Just want to give a shout out to Joshua who helped me thru this nightmare (for me) trying of booking a holiday to the Far East. He was nothing but polite and very helpful for a novice like myself. Unfortunately my circumstances had changed and was no longer able to go. I felt sorry for Joshua for putting all that hard work in. But Joshua was never pushy or annoyed but understanding of my situation. Thank you Joshua for your help. I will be back.

service provided by this travel agency and would not recommend them based on my experience.
Our holiday to Japan and China was negatively affected by a series of failures in communication and customer service. The airline informed the agency approximately three months in advance that our outbound flight had been cancelled and that we had been transferred to an earlier morning flight. However, the agency never informed us of this change. As a result, we lost an entire day of our holiday and several pre-booked activities that were non-refundable.
The agency also claimed that our contact details had been updated with the airline, but this was never done. Because we were booked through a third party, we were unable to manage our reservation directly, receive flight updates, or easily resolve issues with the airline ourselves.
The problems continued on our return journey. The flight voucher provided by the agency listed the departure time in a confusing and misleading format, which contributed to us missing our flight. When we contacted the agency for assistance, we were quoted extremely high fees to change our tickets.
What was most disappointing was the lack of support. We explained that our credit card had been blocked and that we were struggling to make immediate payment while stranded abroad. Rather than helping us find a solution, we were repeatedly told that nothing could be done until money was transferred. We even identified cheaper direct flight options ourselves and suggested them to the agency, but little assistance was provided.
A travel agency should make travel easier and provide support when problems arise. Unfortunately, our experience was the opposite. The poor communication, inaccurate information, and lack of customer care caused unnecessary stress, financial loss, and the real possibility of being unable to return home on time.
I hope the agency reviews its procedures and improves its customer service so that other travellers do not experience similar issues.

Had an excellent experience booking my dream holiday, my rep rozi reed helped with all the questions I had and helped me book a holiday that was tailored for me, all I can say is the booking process was made simple because my rep was so kind, would definitely recommend this service for anyone interested in a holiday

A remarkably relaxed experience. Eva grace was very helpful and very details in the responses.

Becky has been so helpful from the start of our conversation and very responsive. Nothing was too much trouble and she genuinely wanted me to get the holiday o was looking for. Thank you Becky.

Arya was a great in booking our Thailand holiday and changed the itinerary around for us to make it more suitable without it being an issue. Was friendly and fast responses, very accommodating. Would recommend and thank you

Chris was really helpful, professional, and patient throughout the process. He answered all my questions clearly and made everything feel smooth and stress-free. Great customer service and quick responses. Thank you again for your help!

Bob was a great agent. He was very understanding of what I wanted to do and very efficient and coming back with the proposed itinerary.

Ideal holiday booked, and for a VERY reasonable price