Holidaycart Reviews 

253
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

Horrible experience! Sold me a flight as Qatar airways, but did not inform me that it was actually with British Airways (an airline I despise). I was missold my flight and was provided no as... See more

Rated 5 out of 5 stars

I recently had a phone call with Zoya Khuneja regarding my flight booking, and I was very pleased with the service. She was professional, patient, and extremely helpful in addressing my queries. Her f... See more

Rated 1 out of 5 stars

We used Holidaycart to book tickets twice and both times the issue was exactly the same - we did not receive our e-tickets. I had to call their support lines in Australia and the UK in order to get a... See more

Rated 5 out of 5 stars

I booked my ticket last minute and didn’t realise it didn’t include luggage. I was soo stressed, but fortunately, was able to connect with your London office and speak with William. It was a pleasure... See more


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3.3

Average

TrustScore 3.5 out of 5

253 reviews

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3.3

All reviews

(253)

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Rated 4 out of 5 stars

Positive Resolution after Initial Frustration with HolidayCart

I am updating my review and rating for HolidayCart (Booking ID - HCUK9938). I initially booked a ticket and paid in full; however, the next day, I received a call informing me that the ticket price had increased by £600—almost double the original amount. Frustrated, I left a negative review here.

Customer service then discussed the issue, offering a new ticket with a slight date change and a smaller price increase of £187. I accepted this solution, as it resolved my problem. I’m pleased that the company responded well to my complaint, handled it professionally, and achieved a good service recovery. Overall, I am satisfied with the resolution and would consider booking with them again.

3 November 2024
Unprompted review
Holidaycart logo

Reply from Holidaycart

Dear Prof. Dr. Garad,

Thank you for taking the time to share your experience with us. We sincerely apologize for the initial frustration caused by the ticket pricing issue. Ensuring transparency and providing high-quality service are priorities for us, and we regret that your experience fell short of these standards.

We’re glad to hear that our customer service team was able to reach out, apologize, and provide you with an updated ticket. Please know that we remain available to assist you with any further questions or travel needs.

Thank you once again for your patience and for allowing us the opportunity to address your concerns. We hope to provide you with a smoother experience in the future.

Warm regards,
Paul

Rated 5 out of 5 stars

Customer service

She was very helpful and understandable, she really understood my needs of travel and make me go through every single step of it
I am so pleased of her

24 October 2024
Unprompted review
Rated 1 out of 5 stars

Exposed

Exposed as a scam. Credit card company and bank blocking their attempts to take money. Action Fraud ( UK Govt. ) investigating them. This bogus company is close to being exposed. Don't trust them or give them money. Report them.

22 October 2024
Unprompted review
Rated 1 out of 5 stars

Scammers operating from india

Holiday cart is not registered in the UK. They've registered under the name of EMEIA TRAVEL MART Ltd Company number 11576383. Address on their website is wrong and business is being operated from india. Ask your bank to issue you a refund as these are scammers. Directors are Indian nationals with residency in India.

Kunal Goel

Correspondence address
42-44, Bishopsgate, London, England, EC2N 4AH
Role Active
Director
Date of birth
July 1988
Appointed on
1 April 2020
Nationality
Indian
Country of residence
India
Occupation
Sales Director

Nikhil Mohan
Nationality
Indian
Country of residence
India
Occupation
Sales Director
KAUR, Jaspal
Correspondence address
42-44, Bishopsgate, London, England, EC2N 4AH
Role Resigned
Director
Date of birth
August 1962
Appointed on
23 November 2018
Resigned on
30 May 2024
Nationality
British
Country of residence
England
Occupation
Administrator

15 October 2024
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! scam! scam!
Please do not buy any kind of tickets from this website they are scammers
They offer you cheap flights but when you pay them they don't send you the tickets and ask for more money.
All five stars are fake

8 October 2024
Unprompted review
Rated 1 out of 5 stars

Scammers and fraud company

Scammers and fraud company. Never use them to book any flight. I booked the flights using their website and tickets were supposed to issue in 48 hours. But i got a call from them asking for £5k additional. When requested to cancel the booking they were very rude and said you are on waitlist and they can't cancel the booking.

15 October 2024
Unprompted review
Rated 1 out of 5 stars

TRASH SERVICE + SCAMMERS

These people are scammers, not a real company, taking advantage of people's needs in terms of finding plane tickets for flights.. once you get an order on their website they ask for more money, adding the prices up and up until it gets to a certain point.. and at the end no tickets are even there and your money is stolen.

11 October 2024
Unprompted review
Rated 1 out of 5 stars

Scammers. Don't get scammed

Absolute terrible company. Scammers.
They offer you tickets that are not real.
Don't listen to anything they offer you, just open up a refund claim with your bank. They are human garbage.
I have all their personal names and will be taking legal action.

7 October 2024
Unprompted review
Rated 1 out of 5 stars

This is a fake travel company as others…

This is a fake travel company as others said in their reviews , the same said to me that my ticket is on waiting list and i have to pay more money to get it confirmed . the lady who was on the call was very rude and started shouting and hang up the call when i said i cant pay more for the ticket i booked . BECAREFUL WITH THIS FRAUD SITE .

12 October 2024
Unprompted review
Rated 5 out of 5 stars

Miss Ishika

Miss Ishika, has been really nice and always on top of things. Made things easier for me and have been very coordinative.

13 October 2024
Unprompted review
Rated 1 out of 5 stars

Careful careful careful

Be careful all of customers, they offered cheap flight when you paid they tell you that is not ticket and you have to increase your payment if you do not they do not want to give back money

12 October 2024
Unprompted review

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