Holiday Floridas Reviews 

282
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and patient throughout the process, often going above and beyond expectations. The booking process is frequently described as easy, straightforward, and stress-free, with agents handling inquiries efficiently and making the experience smooth. Many people report having fabulous and amazing holidays, noting that the service consistently delivers excellent experiences and everything goes like clockwork. People appreciate that the team provides valuable knowledge, advice, and recommendations, ensuring they find great deals and the best packages for their needs. Reviewers often highlight the personalized approach, with agents being very accommodating and responsive to changes or numerous questions without being pushy.

What people talk about most

Holidays

Consumers generally express satisfaction with their holiday experiences, often highlighting the ease and... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Booking process

Customers had positive experiences with the booking process, describing it as simple, easy, and stress-free,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the professionalism,... See more

Price

Users describe ambiguous interactions with price, with many reviewers finding competitive deals and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sofia has been fantastic throughout the process of booking the holiday. Looking at all the different options that have been thrown at her and answering any questions we have in a timely manner. I thin... See more

Rated 5 out of 5 stars

Another fabulous holiday booked with Matt 😊 Have been a repeat customer now for several years and the service just keeps getting better and better. The knowledge, advice and recommendatio... See more

Rated 5 out of 5 stars

Second time of booking with Holiday Floridas. We dealt with Sofia again as she’d been so helpful first time around. Just like before, we gave her a date range, an idea of what sort of package we were... See more

Rated 5 out of 5 stars

Can't praise Amy enough, from start to finish she made our 1st Disneyworld holiday magical, booking was so easy, she was helpful and quick to put my mind at ease with any questions I had. Definitely w... See more


Company details

  1. #106 of 203 best companies in Travel agent

Written by the company

For the love of Florida. Get ready to discover the best of Florida with us! We are determined to make sure you have the best holiday of your lives. As a team, our priority is to find a tailor made flight, hotel, car hire and attraction combination for you, that suits all your needs without costing a fortune – actually can be much more budget friendly than you have ever imagined. As our tagline suggests, we love everything about Florida. Whether it’s fun filled holidays to Walt Disney World, a value for money Villa holiday in Kissimmee or that super luxury holiday you have always wanted, we have it all in Holiday Floridas. We have invested years in the UK travel industry and have handpicked the best people who are super excited and ready to share their wealth of experience & expertise to help you choose the perfect holiday for you and your loved ones. Call us now on 0203 744 3070 and let your next holiday be like never before.


Contact info

4.8

Excellent

TrustScore 5 out of 5

282 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(282)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst Holiday Booking Experience EVER

Booked 27th July 2025 for Holiday 5th April 2025.

The Holiday booking DIDN'T go smoothly at all.
It required constant intervention by myself and YOU had the audacity to claim that change to airline departure airport (Jet Blue) was just due to bad luck and had initially been expected to accept revised changes and pay more to change!

Ironically, the revised departure airport (Heathrow), was that what was originally requested, but hadn't happened?

However, the fault clearly laid with how holidayfloridas manages bookings and tries to make savings, regrettably at the risk to the traveller!
The company may have now learned a lesson booking with Jey Blue.

Suspicions were raised, when there was a lack of confirmation of flight bookings, especially when the holiday balance was settled a lot earlier.

You have a lacking of managing requirements for young travellers and to fine NO provision to ensure a child is seated next to an adult on a plane OR travel safely in airport transfer vehicles.

Due to previous string of problems. I had no option to resolve the issues directly with the revised airline (United) and airport transfer company and drivers.

I do appreciate any changes that may have incurred extra cost and were met by HolidayFloridas, however it was the responsibility of HolidayFloridas to resolve.

The company lacks dialogue to explain packages, or update booking details, just simply forwarding e-mails and details provided from 3rd parties are neither fully passed on, or explained.

It shouldn't be necessary to request Disney World Reference No. in order to plan ahead using the Disney Experience App, it should have been provided without requesting!

Certainly won't be booking again with HolidayFloridas...

If only it was possible to award a ZERO star review!

26 July 2024
Rated 5 out of 5 stars

Excellent company - Excellent service

Just got back from an incredible 2 week holiday to Florida and Holiday Floridas made the whole booking process easy and stress free. Donna was absolutely amazing at booking this for us, from sending through loads of villas for us to choose from and helping us get the best flights possible and a truck as our hire car! She also booked all of our passes for the parks before we went, so all we had to do was pack, get on the plane and enjoy ourselves! Nothing was ever too much trouble and once we booked Donna would touch base with us throughout our lead up to the holiday checking on us and making sure we had everything we needed. I cannot recommend this company and Donna enough! If we are ever fortunate enough to go to Florida again I will be booking through them. Thank you so much.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service & value

Adam was so helpful and answered all of our questions. The quote we were given was amazing! you won’t find a better price elsewhere. I would definitely recommend using Holidays Florida’s!
Thank you Adam :)

11 April 2025
Rated 5 out of 5 stars

Highly recommended!!

Donna has been amazing throughout the booking process. She was also very patient when I was emailing to-and-thro with questions & asking her for different quotes.
Prices are very competitive & beat all other quotes I have received from TUI to take my wife to Disney World for her 50th. Can’t thank Donna enough.

4 April 2025
Rated 5 out of 5 stars

Brilliant!

Second time booking with HolidayFloridas after a brilliant trip back in 2018. Had no issues at all, holiday was just what we wanted. Rebooked again and now almost at the end of our payments for our second trip. By far the cheapest quotes too! Can’t fault them at all

4 April 2025
Rated 5 out of 5 stars

Nothing was too much trouble

We booked to go to Florida for a 3 week familymoon, Sean made everything so easy and went out of his way to help us get the right flights, property, car, tickets, nothing was too much trouble.
We had to change our dates by a day and he sorted it all out for us and just let us know the details, we really couldn't fault the service from this company.

14 August 2024
Rated 1 out of 5 stars

Would not recommend

Unfortunately we had a terrible experience, after 3 lots of rearranging and significant price increases due to covid we arrived at our hotel to the tiniest family room imaginable, major restoration ongoing across the whole complex and the pool drained.... absolutely no warning and when requested we are moved asked to pay an extortionate amount to do so. I would not recommend and I never ever give bad reviews!

30 April 2024
Rated 5 out of 5 stars

FLORIDA HOLIDAY 2026

If you are booking a holiday with these people ask for Debbie! Had lots of questions and managed to get a reasonable price for my holiday to Florida! Well happy!!

17 March 2025
Rated 4 out of 5 stars

Family holiday

U would use this company again . Adam gave good and helpful service, he answered all my questions in a polite and friendly manner, and I feel he did his best to accommodate my requests as they changed a few times. Good experience

13 March 2025
Rated 5 out of 5 stars

Very friendly advisor and really helpful

Very friendly advisor and really helpful

20 September 2024
Holiday Floridas logo

Reply from Holiday Floridas

Hi James, we really appreciate you taking the time to share your feedback! We’re so pleased to hear you found our advisor friendly and helpful. Making your holiday planning smooth and enjoyable is our top priority.

Thanks, Holiday Floridas

Rated 5 out of 5 stars

Customer service is amazing.

Customer service is amazing, answer all questions and received really good quotations, I have not booked just yet for next year just awaiting other companies response but I like what I see so far.

9 March 2025
Unprompted review
Holiday Floridas logo

Reply from Holiday Floridas

Hi Sam,

We're thrilled to hear about your positive experience with our customer service! It's wonderful that you found our quotations helpful. We completely understand you're exploring options for next year, and we appreciate your kind words about what you've seen so far. We're here whenever you're ready to make a decision! Thanks, Holiday Floridas

Rated 5 out of 5 stars

Pleasant helpful and informative

Pleasant helpful and informative

8 March 2025
Holiday Floridas logo

Reply from Holiday Floridas

Hi David, We're delighted you found our team pleasant, helpful, and informative! Thank you so much for taking the time for your review. Thanks, Holiday Floridas

Rated 5 out of 5 stars

Kelly was really attentive and helpful…

Kelly was really attentive and helpful - from quote to booking, the whole experience was simple and straightforward.

The price we achieved met our budget, so all in all, we’re happy.

4 March 2025
Holiday Floridas logo

Reply from Holiday Floridas

Hi, thank you for your review! It’s great to hear that Kelly made the entire process simple and stress-free for you. We’re delighted that we could meet your budget while ensuring a smooth booking experience. Wishing you a fantastic trip!

Thanks, Holiday Floridas

Rated 5 out of 5 stars

2nd time we have used Holiday Florida's…

2nd time we have used Holiday Florida's and both times they have been extremely helpful and very competitive in price.

3 March 2025
Holiday Floridas logo

Reply from Holiday Floridas

Hi Jenine, thank you for coming back to us for your holiday bookings and for sharing your experience! We truly appreciate your trust, and we’re so happy we could offer you competitive prices and great service again. Looking forward to assisting you in the future!

Thanks, Holiday Floridas

Rated 5 out of 5 stars

Information about resort clearly…

Information about resort clearly explained and hassle free service especially round payments. Holiday personal very helpful and efficient. Looking forward to the facilities as recommended to us. Hope to have a fabulous holiday. Will let you know in June 2025 when we return home.

1 March 2025
Holiday Floridas logo

Reply from Holiday Floridas

Hi Shaun, thank you so much for your feedback! It’s wonderful to know you found our service smooth and our team helpful. We hope you have an incredible holiday and can’t wait to hear about your experience when you return in June 2025!

Thanks, Holiday Floridas

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with . We’ve booked a holiday through them & they are very efficient & great to deal with …. So far so good …

1 April 2024
Holiday Floridas logo

Reply from Holiday Floridas

Hi, we appreciate you sharing your experience! We’re thrilled that you found our team efficient and easy to deal with. We hope you have an amazing holiday ahead!

Thanks, Holiday Floridas

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look