Holiday Max Reviews 2,671

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpfulness and politeness of the staff, noting their ability to answer questions thoroughly and without judgment. Many people found the booking process to be simple, quick, and efficient, often receiving confirmations within hours. Consumers are particularly impressed with the excellent service, with many highlighting the ease of making travel arrangements and the informative nature of the tour guides. However, some customers also noted issues with communication, mentioning slow responses to emails and difficulties reaching staff by phone. A few people experienced unexpected price increases after booking or felt that information about tours and deposits was not always clear upfront. Additionally, some reviewers expressed dissatisfaction with the company's cancellation policy and the lack of alternative options offered in such situations.

What people talk about most

Booking process

Reviewers mention positive feedback about the booking process, often describing it as easy, simple, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise the helpfulness, professionalism,... See more

Holidays

Users describe positive interactions with holidays, often expressing excitement for upcoming trips to... See more

Customer service

Customers generally report positive experiences with customer service, highlighting prompt, helpful, and... See more

Service

Clients share positive opinions on service, frequently highlighting the friendly staff, prompt responses, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quick service. Had the booking confirmation only hours after submitting the form. Very helpful staff member who rang. Very early stages yet as the tour isn't until May 2027 but I am confide... See more

Rated 4 out of 5 stars

This was the 1st time using holiday max & I must say that I was most impressed with only 2 complaints. The 1st one was that a representative was not there to meet us when we landed could not contact... See more

Rated 5 out of 5 stars

Recommend this short trip to Western Australia and Perth. Buses were comfortable and very clean and more importantly including the windows.! Tour guides were great, all were informative and courteous.... See more

Rated 5 out of 5 stars

I phoned yesterday after receiving my confirmation email. I had a few questions and spoke to a lady named Susan. She's absolutely lovely. Didn't rush me and took the time answer all my questions and... See more


Company details

  1. Tour operator
  2. Travel agent

Written by the company

HolidayMax all-inclusive package deals are hard to beat. Packages include everything from flights, transfers, hotels, tours and more, all bundled into a seamless travel experience. Arrive to the warm welcome of your HolidayMax representative at your destination airport. Delight at our unique itineraries, special extra touches tour hidden secrets. Holiday Max is passionate about showing you the heart of the destination, enabling you to be truly touched by new experiences and unforgettable moments. Live life to the full. We’ve taken care of the details; you just need to relax and embrace your sense of adventure. Our advanced technology and vertical integration has enabled us to re-invent the travel experience. This is fuelling extraordinary growth and ensures you will have an exceptional holiday experience. Through being highly-automated and super-efficient, we’ve eliminated the clunky inefficiencies and middle-men of legacy travel agents - and we pass on those cost benefits to you through incredible value premium holidays. Welcome to the future of travel.

All-Inclusive

Deals

Includes flights, transfers, hotels, tours etc

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole booking process was so easy

The whole booking process was so easy. We are really looking forward to our trip to Cambodia and Vietnam, the tour we chose covered everything we were wanting to see. All the staff have been very polite and helpful that I have spoken to.

26 February 2026
Rated 1 out of 5 stars

Holiday Max is the worst

Holiday Max is the worst company to do business with. We booked a holiday to Europe for 8 people and one had to cancel due to Medical reasons, 12 months later still trying to get some response from holiday max so we can claim on our insurance. They will not answer Emails or phone calls hoping we just go away. Please do not use this company for travel ifn you have a problem they will not do anything to help you.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

I had to cancel my holiday for…

I had to cancel my holiday for unfortunate family events a few weeks prior to going on my holiday and I got less than 20% of my cost and to makes things worse it took them over a month to don't with no consultation i tried calling them about my ridiculous refund amount nothing . What a joke wahta a Rip-off

20 February 2026
Unprompted review
Rated 5 out of 5 stars

So far so good.

It's early days. We are in the process of just booking our Vietnam 11 day trip.
Ian from Holiday Max made contact and explained eveything.
There are a couple of different forms to complete.
Take your time , read eveything , and do it once properly.
Now we are looking forward to the trip.

16 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look